Equipment Maintenance & Repair

Q & A's

We know you may have questions regarding the importance of purchasing a protection plan and we've addressed some of the ones we hear most frequently below.
Why should I invest in a protection plan?
Peace of mind! We guarantee that you will receive priority service 24 hours a day, 365 days a year.
Will a protection plan save me money?
Absolutely! First, you save the costs of performing the precision tune up, and you will save money on any repairs that are not covered under your protection plan. You will also receive loyalty credits which will help you save money on the cost of purchasing new equipment.
Why are tune-ups so important?
Regular system maintenance can help you save up to 10% on your annual utility bills, prevent breakdowns, and identify small problems before they can become big ones. Regular tune-ups also lower your annual fuel consumption by as much as 7-10%.
How do I get started?
Getting started is easy! Simply call one of our friendly Customer Care team members at 800.888.2888, or fill out the form below.
Will I earn loyalty credits?
Yes! For each year you are enrolled in a service plan, you will earn $50 in Townsend Total Rewards Loyalty Program Credits (up to $500) good toward the purchase of new high efficiency heating or cooling equipment installed by Townsend Energy. An energy efficient system upgrade can save you up to 30% on your energy costs, saving you money, and our environment!
Please refer to the parts coverage guide and terms and conditions for more information.

For more information, call us today at 800.888.2888 or fill out the form below and someone will contact you promptly.