Frequently Asked Questions
Below are some of the most frequently asked questions we get from our customers along with our answers.
Fuel Delivery Frequently Asked Questions
If you are an automatic fuel delivery customer, we can rest assured that your next fuel delivery will arrive before your tank is empty. We rely on degree-day data, your historical consumption usage, your tank size, and sophisticated algorithms to determine when your next delivery should occur. Feel free to contact our Customer Care representatives for more details. Call us at (800) 888-2888 for more help.
Fuel prices vary daily and the pricing that you pay is impacted by how you pay for your fuel. The pricing can vary greatly if you purchased your fuel in a pre-buy contract, float pricing, cap pricing, etc. The fuel buying plans also vary based upon the type of fuel being purchased. For more help with this topic, contact our fuel Customer Care representatives at (800) 888-2888.
Yes, please call us at (800) 888-2888 to schedule. However, keep in mind that if you are an automatic fuel delivery customer, there is no need to call for a delivery. It will automatically be delivered when you need it!
There are several reasons that may cause this situation to occur.
- Your contract may have expired
- You may have run out of agreed upon gallons in your contract
- Your downside price protection is being utilized
Call us at (800) 888-2888 if you need further clarification on your specific pricing question.
Moving into a new home
Contact us to coordinate and establish a new fuel account for your new home. Call us at (800) 888-2888 to speak with a Customer Care representative.
Moving out of your home
You will need to coordinate a final tank reading and get the price of fuel for the date of your closing. Typically there is an adjustment on your HUD to reflect the amount of gallons to be included in the sale. Call us at (800) 888-2888 to coordinate this.
HVAC & Ductless Frequently Asked Questions
Peace of mind! We guarantee that you will receive priority service 24 hours a day, 365 days a year.
Absolutely! First, you save the costs of performing the precision tune-up, and you will save money on any repairs that are not covered under your protection plan. You will also receive loyalty credits which will help you save money on the cost of purchasing new equipment.
Regular system maintenance can help you save up to 10% on your annual utility bills, prevent breakdowns, and identify small problems before they can become big ones. Regular tune-ups also lower your annual fuel consumption by as much as 7-10%.
Yes! For each year you are enrolled in a service plan, you will earn $50 in Townsend Total Rewards Loyalty Program Credits (up to $500) good toward the purchase of new high-efficiency heating or cooling equipment installed by Townsend Energy. An energy efficient system upgrade can save you up to 30% on your energy costs, saving you money, and our environment!
Getting started is easy! Simply call one of our friendly Customer Care team members at (800) 888-2888.
Backup Generator Frequently Asked Questions
Yes, we install Generac generators. These are automatic home backup power systems that will automatically provide your family with electricity whenever your power goes out. Contact us for a free installation quote. Call (800) 888-2888.
A backup power generator can run on a variety of fuel sources including natural gas, propane, and diesel. If your home is supplied by natural gas, we will connect your generator to the natural gas line.
If you do not have natural gas at your home, we will install a propane tank and can supply the propane to your home as needed. Contact one of our Customer Care representatives for more information. Call (800) 888-2888.
Yes, we service Generac generators and we offer emergency repair services as well as preventative maintenance services. Call us to learn more, (800) 888-2888.