Serving Boston and beyond
Emergency Heating Repair Boston
If your heater isn’t working right or has broken down completely, do not wait to call Townsend Energy for emergency heating repairs. Our team is standing by to help, making sure no customer is left in the cold. We diagnose and repair all types of heating systems and work quickly to get your home comfortable and warm again.
Heating problems can be dangerous, particularly in extremely cold weather. Put safety first and call the licensed emergency heating repair professionals at Townsend Energy instead of trying to fix your heating system on your own. We have the training and equipment to troubleshoot your heating emergency and can perform most repairs on the spot!
Your comfort and safety are not optional—dial (978) 717-0490 for emergency heating repairs by Townsend Energy.
Boston Emergency Heating Repair Call for More Information Today!978-717-0490
He stayed on it until 2 a.m. and was resourceful and extremely diligent and patient.
Ollie Parker
L"Who could ask for better service than that!"
The service technician could have finished his inspection and sent me to the scheduling department for a future repair but instead he called for parts and labor assistance and had me back in service within a few hours.
Lisa Hayes
J"Johnathan Made Sense of It All"
Johnathan is the one person who made sense of the whole install/warranty/service plan, timeline, etc.
It could not have gone any smoother. Excellent response, excellent service, excellent professionalism by everyone involved.
Anthony Burnham
A"Did a great job replacing my garbage disposal"
Chris and Erick did a great job replacing my garbage disposal quickly and efficiently for a fair price.
Amy Finlayson
D"Possibly the Best in the North East!!"
Had multiple VERY complex issues in an antique home that Mikey and Jason knocked out in less than a day.
Dominic Pileggi
S"I highly recommend them."
They arrived on time, were very knowledgeable, very polite and respectful of my property when bringing in the new one and removing the old one.
Suzanne Saunders
K"They arrived on time and cleaned up"
They arrived on time and cleaned up after each job.
Kathryn Kohl
P"I highly recommend them!!"
Chris and Erick were so good— they worked on gas fireplace, knowledgeable, efficient, and smart.
Pat Connolly-Atkins
C"Chris and Eric did a fantastic job"
Appreciated the attention to detail and professional attitude.
Chris Snyder
D"Excellent service from Chris."
He is knowledgeable, personable, and professional.
Denise Hammer
B"He was in and out within an hour"
He was quickly able to diagnose the issue and swiftly made his repair while carefully explaining everything to me.
Beth Roche
B"Simply outstanding service!"
If you’re looking for a technician who is reliable, professional, knowledgeable, and seems to genuinely care about his work, look no further.
Brianna Emmons
D"I highly recommend this company."
Townsend Energy came through as usual.
Debbie Lambert
S"ABSOLUTELY the Best Company"
ABSOLUTELY the best company—I would give them 100 stars if I could.
Senad Bajramovic
C"Bravo to Shane ~ keeping me informed"
Bravo to Shane ~ keeping me informed of process of installing new propane tank, and Manny and Benny (Crane Operator) for a smooth installation of new propane tank ~ and removal of old tank ~ and Dee for organizing it all ~
Carol McK
D"Jonathan exemplifies their excellent customer support."
Jonathan from customer support was incredibly helpful and professional, providing detailed and useful information.
Dan Burke
R"The model of what professional customer service should look like."
Easy to contact by phone - by a human!, and then a timely call back to schedule a tech who arrived promptly.
Robert Kahn
M"Superior customer service."
This is the quintessential example of superior customer service and customer focused employees.
Michael Bergin
D"Tom is the BEST! He gets 5 stars!!"
Tom went above and beyond, taking the time to analyze our boiler and made a successful repair.
Diana Jarvis
G"Tony came to troubleshoot our water heater"
Tony came to troubleshoot our water heater within hours of our call.
Gregory Holm
H"Very knowledgeable."
Tyler came to investigate and resolve an issue with my boiler today and was excellent!
Hannah Meade
J"Very polite and knowledgeable."
Very polite and knowledgeable.
Joseph Stuart
S"I was very pleased with the service techs"
Steven offered me very helpful advice on how to help maintain the equipment to make it last longer.
Susan I.
R"Very professional, courteous, and knowledgeable"
The Townsend technician who came to inspect our gear, whose name I believe was Ben, was very professional, courteous, and knowledgeable.
Roy Downs
C"One of the best customer service experiences I’ve ever had."
Harry went above the call to ensure the unit was properly functioning and also helped me to better understand the mechanics and issue at hand.
Christos Athanasiou
S"We readily attest to the soundness of that decision."
Tyler, the technician, was very professional and competent.
Susan Behl
J"The work was done professionally"
They emptied the old tank, cut it up, removed it, and installed a new tank exactly where we wanted it.
John Sabolevski
T"Technicians Were Great!"
Quality install and friendly staff made the transition from electric to propane a joy.
Tony DelGreco
D"Townsend provided urgent service on Christmas Eve."
Townsend also was able to provide urgent service to us on Christmas Eve to investigate a failed water boiler, in only a few hours.
David Foster
Resourceful, Extremely Diligent and Patient
I returned home last night at 9:00 p.m. to find no heat in the house and water gushing from the heating system. Rick Legrange (spelling wrong) showed up at around 10 p.m. and took charge. He was a bit grumpy as he had already worked a 15-hour shift, but went to work and solved a series of problems. He stayed on it until 2 a.m. and was resourceful and extremely diligent and patient. I called him this morning to thank him, and he was back at work. I run my own business, and know how hard it is to find people like Rick.
I woke up to a warm house with hot water!
Regards,
Ollie Parker
Ollie Parker
Who could ask for better service than that!
I recently had to change suppliers and selected Townsend based primarily upon their reviews. Being a new "generator only" propane customer, I have to say that so far I am delighted with the customer service. During my new customer tank inspection, a leak was detected underground that has more than likely been there for many years. The service technician could have finished his inspection and sent me to the scheduling department for a future repair, but instead he called for parts and labor assistance and had me back in service within a few hours. This included digging by hand on a brutally hot day. Who could ask for better service than that! If it weren't for the fact that I have been buying my home heating oil from another company for over 40 years, I would probably swap that as well. Thanks again to the two service techs who helped me out to keep my generator ready to run.
Lisa Hayes
Johnathan Made Sense of It All
Johnathan is the one person who made sense of the whole install/warranty/service plan, timeline, etc. (FHA gas install in 2025) that is not spelled out very clearly in documentation or online. Taking the time to connect all the dots for us and answering all our questions thoroughly and thoughtfully was really appreciated. THANK YOU J
I have been a customer for over 30 years with the monthly service contract in place. Recently, I detected a minor leak in my original oil tank at 8 a.m. Within an hour, a service person was on site and determined the tank would need to be replaced. By 11 a.m., the recovery crew was here to capture the oil to prevent any spillage incident. By 1 p.m., Derrick Brown, the salesperson, was on-site to offer replacement options. We came up with a plan, and new tanks were installed two days later once they arrived with a 30-year warranty and additional capacity. It could not have gone any smoother. Excellent response, excellent service, excellent professionalism by everyone involved. Thank you.
Anthony Burnham
Did a great job replacing my garbage disposal
Chris and Erick did a great job replacing my garbage disposal quickly and efficiently for a fair price. Plumbing work can always be a bit of a shock, but they explained everything clearly and made good use of their time. I'm a longtime B&S customer, so it was great to get Bartlett guys in here!
Amy Finlayson
Possibly the Best in the North East!!
These guys are better than good. Possibly the best in the North East!! Had multiple VERY complex issues in an antique home that Mikey and Jason knocked out in less than a day. 11/10!!
Dominic Pileggi
I highly recommend them.
Chris Fitzpatrick and Eric Pineda replaced my hot water heater this morning. They arrived on time, were very knowledgeable, very polite and respectful of my property when bringing in the new one and removing the old one. They were also extremely efficient. I highly recommend them. This has been a very good experience!
Suzanne Saunders
They arrived on time and cleaned up
Chris Fitzpatrick and Dan Tallent did a very professional job installing a new disposal and toilet, and servicing my heater. They arrived on time and cleaned up after each job. I found them polite and also clear about prices. Thank you.
Kathryn Kohl
I highly recommend them!!
Chris and Erick were so good—they worked on gas fireplace, knowledgeable, efficient, and smart. I highly recommend them!!
Pat Connolly-Atkins
Chris and Eric did a fantastic job
Chris and Eric did a fantastic job with a new water heater install on a newly purchased home. Appreciated the attention to detail and professional attitude.
Chris Snyder
Excellent service from Chris.
Excellent service from Chris. He is knowledgeable, personable, and professional. Chris fixed our pressure valve problem quickly and provided answers to our questions. I highly recommend!
Denise Hammer
He was in and out within an hour
This morning, when our showers ran cold, my husband discovered leaks from the boiler. Technician Brad Stuart responded quickly and was very professionally friendly upon his arrival. He was quickly able to diagnose the issue and swiftly made his repair while carefully explaining everything to me to make sure I understood what he was doing. He was in and out within an hour, turning a panicked customer into a relieved one in no time. Thank you, Brad!
Beth Roche
Simply outstanding service!
I can’t speak highly enough of my propane technician, Nunzio! From start to finish, the service was nothing short of exceptional. He arrived much earlier than expected, fully prepared, and went above and beyond to ensure everything was working and there were no gas leaks. Not only was he incredibly professional and courteous, but he also took his time to explain every step of the process in a way that was easy to understand. He didn’t rush through anything and answered every single question that I had (there were lots of them lol).
What stood out most was his commitment to safety—he explained everything clearly, made sure I understood how my system works, and even went the extra mile to offer helpful advice about maintaining the system. It’s rare to encounter such a combination of professionalism, expertise, and customer care.
I’m beyond impressed with his work ethic and skill level, and I’ll definitely be calling him for any future propane needs. If you’re looking for a technician who is reliable, professional, knowledgeable, and seems to genuinely care about his work, look no further—this is the person you want. Simply outstanding service!
This technician is a true asset to the company, and I wouldn’t hesitate to recommend him to anyone in need of propane services. 10/10 experience!
Brianna Emmons
I highly recommend this company.
I have had Townsend Energy for many years and would never switch. I had a gas insert put in my fireplace and the Stove Shop in Epping abandoned me after they received my money, but Townsend Energy came through as usual. I highly recommend this company.
Debbie Lambert
ABSOLUTELY the Best Company
ABSOLUTELY the best company. I would give them 100 stars if I could. If you are looking for the propane service, look no further. Any time I need something, they came through. Don’t even start me with AmeriGas, which is completely opposite—nothing but problems and no solutions. Thanks, Townsend, for being there for your community.
Senad Bajramovic
Bravo to Shane ~ keeping me informed
Bravo to Shane ~ keeping me informed of process of installing new propane tank, and Manny and Benny (Crane Operator) for a smooth installation of new propane tank ~ and removal of old tank ~ and Dee for organizing it all ~ Now awaiting new delivery ASAP to ease my mind for cold weather ahead ~ Thanks to all ~
Carol McK
Jonathan exemplifies their excellent customer support.
We've been Townsend's propane customers for about three years. They're always pleasant on the phone. Today, Jonathan from customer support was incredibly helpful and professional, providing detailed and useful information. It's rare to get such thoughtful responses from vendors. Jonathan exemplifies their excellent customer support.
Dan Burke
The model of what professional customer service should look like.
The model of what professional customer service should look like. Easy to contact by phone—by a human!—and then a timely call back to schedule a tech who arrived promptly, spent considerable time handling our boiler issue, was courteous, respectful of property, and a pleasure to deal with.
Robert Kahn
Superior customer service.
Where do I begin. I needed my propane tank moved, I called and spoke to a pleasant lady who put me in touch with Joe. Joe was professional and answered all my questions. He scheduled the tank move around my work schedule. He made sure I was prepared. Superior customer service.
Shane showed up a few days later and laid out options for the tank placement. Again, total professional and an overall pleasant man. He was able to suggest an area to place my tank that I hadn't considered and where it was hidden. Wow.
The day of the move, they needed a tank dolly due to restricted access to my yard. Shane needed to adjust the trench for the line and did so perfectly. Steve showed up and helped remove an obstacle that could have thrown a wrench in the job. Over and above my expectations. Nick brought the tank dolly from a pretty far distance.
To say these guys worked hard to get this tank moved was an understatement. We hit obstacles and in every case they had solutions. Never a complaint and all smiles. They never got frustrated, and were uber careful when moving the tank. I was more than impressed. They were patient, communicative and believe it or not, we had some fun. These guys worked hard, always had a smile and even cracked a few jokes.
Joe followed up with a call the next day to ensure I was happy. Again, wow.
This is the quintessential example of superior customer service and customer focused employees. Townsend is lucky to have such dedicated and customer focused employees. I consider myself lucky to have an energy company that hires this level of employee.
So to Joe, Shane, Steven and Nick, thank you for making a stressful job fun and pleasant, and thank you so much for your dedication to getting the job done. I'll smile every time I see that tank.
Michael Bergin
Tom is the BEST! He gets 5 stars!!
Tom is the BEST! He gets 5 stars!! Townsend sent out 2 other technicians who failed to get our furnace operating for more than 24 hours. Tom went above and beyond, taking the time to analyze our boiler and made a successful repair. We still have heat! He's very respectful, polite, and honest. Thank you, Tom!
Diana Jarvis
Tony came to troubleshoot our water heater
Tony came to troubleshoot our water heater within hours of our call.
Gregory Holm
Very knowledgeable.
Tyler came to investigate and resolve an issue with my boiler today and was excellent! Very knowledgeable. I had a lot of questions, and he was patient and answered all of my questions.
Hannah Meade
Very polite and knowledgeable.
Very polite and knowledgeable. Took care of solving my problem and replaced the circulator.
Joseph Stuart
I was very pleased with the service techs
I was very pleased with the service techs who came to replace the pressure valve on my boiler today. Steven offered me very helpful advice on how to help maintain the equipment to make it last longer.
Susan I.
Very professional, courteous, and knowledgeable
I am a new account for Townsend. I have been in business for 37 years. The Townsend technician who came to inspect our gear, whose name I believe was Ben, was very professional, courteous, and knowledgeable. Being new to propane, he answered my questions, which were many. Obviously, this young man likes what he is doing with his day, and takes pride in doing his job. You are fortunate to have an employee like him in this graceless age we find ourselves in. Roy Downs
Roy Downs
One of the best customer service experiences I’ve ever had.
My boiler stopped working last week in the evening hours. Townsend sent Harry to complete the repair. It was one of the best customer service experiences I’ve ever had. Harry went above the call to ensure the unit was properly functioning and also helped me to better understand the mechanics and issue at hand. I seldom write reviews but had to share, especially in today’s climate where finding qualified professionals seems to be getting tougher each year. Thanks again to Harry and Townsend Energy! Solid company and exceptional service!
Christos Athanasiou
We readily attest to the soundness of that decision.
We chose Townsend as our oil and propane supplier when we moved to Portsmouth several years ago. We did considerable research, and readily attest to the soundness of that decision.
Yesterday we had our boiler, installed by Townsend, serviced. Tyler, the technician, was very professional and competent.
He took the time to solicit questions, and provided excellent feedback, as well as offering options for future enhancements.
Additionally, as there were a couple of emergency calls that needed Tyler, Townsend called to alert us he would be later than the scheduled arrival.
A nice touch, that many do not take the time to do so.
Susan Behl
The work was done professionally
Townsend replaced a leaking oil tank. The work was done professionally in a very timely manner. They emptied the old tank, cut it up, removed it, and installed a new tank exactly where we wanted it. When they were done, they had me check out the work and I found the work done beautifully, not a speck of oil on the cement, no mess, perfect!
John Sabolevski
Technicians Were Great!
Technicians were great! Quality install and friendly staff made the transition from electric to propane a joy. Thanks to all that worked on this project.
Tony DelGreco
Townsend provided urgent service on Christmas Eve.
Mac from customer service answered all my questions this morning. I’ve always been able to call Townsend and get someone competent to answer questions that I have. Townsend also was able to provide urgent service to us on Christmas Eve to investigate a failed water boiler, in only a few hours.
