"Excellent customer service"
What could have been a disaster was timely avoided by the excellent customer service provided by Scott and the Townsend team!
C
Christian S
"Townsend Takes Accountability"
What makes Townsend a 5-star business for me is that they take accountability for any mistakes on their end.
R
Rob Cronin
"Quick and Careful Response"
Quick and careful response on their part has me giving them 5 Stars.
C
Christopher Petro
"Scott is an asset to Townsend Energy."
I greatly appreciate Scott's time and efforts helping me out this morning.
M
Michael Galvin
"I couldn't be happier with the service provided by Scott."
Scott showed empathy with my frustration, understood why I was worried during the middle of winter, and jumped right on getting me on the propane delivery schedule.
R
Reed
"Had an exceptional experience"
Had an exceptional experience working with him to lower my current rate.
Excellent customer service
Even though on auto delivery we ran out of oil due to the extreme cold out passing their usage estimates. On Sunday during a storm I feared the worst. Called Townsend, our fuel company, and a gentleman, Scott, stood tall and provided assistance. Within 45 minutes a tank truck backed down our driveway and put 248.5 gallons in our 250-gallon tank. The driver came in and primed and fired our burner. He also made sure our hot water heater was operational. What could have been a disaster was timely avoided by the excellent customer service provided by Scott and the Townsend team!
Larry Bouchard
Townsend Takes Accountability
What makes Townsend a 5-star business for me is that they take accountability for any mistakes on their end. They also deliver oil at a reasonable price, and the customer service is prompt and professional. When a tech came out and did a “tune-up,” which actually caused a new problem, Townsend didn’t charge me when another guy came out and fixed it. I had to be pretty assertive in my communication, but again, I want to credit Townsend for owning that issue and not double-charging us. Thank you.
Christian S
Quick and Careful Response
New to oil heat living after 30 years of gas in the city, Townsend has been great in my first few months in Beverly, from setting up an account to what I thought was an emergency situation last night. Quick and careful response on their part has me giving them 5 Stars. Keep up the great customer service, Townsend. Thank you. Rob Cronin
Rob Cronin
Scott is an asset to Townsend Energy.
Scott Beckman realized I was not set up for auto-delivery; he set me up and saved me $1.25 per gallon on my delivery—got me down from $4.44 to $3.19 per gallon. I didn't even ask for this, but he recognized that someone prior had failed to set me up correctly. I am very thankful for Scott Beckman this holiday season! I run a Porsche service department, so I understand that providing an exceptional customer experience makes or breaks a customer's loyalty—I greatly appreciate Scott's time and efforts helping me out this morning. Scott is an asset to Townsend Energy. Merry Christmas!
Christopher Petro
I couldn't be happier with the service provided by Scott.
I couldn't be happier with the service provided by Scott. After multiple individuals at Townsend not following through with promises to send me a contract and come by my home to refill my propane, Scott showed empathy with my frustration, understood why I was worried during the middle of winter, and jumped right on getting me on the propane delivery schedule. Scott then followed up with me over the phone when he didn't need to, providing me with an update on expected delivery times. Townsend is lucky to have Scott dealing with their customers and if it wasn't for him I would have run out of propane in the middle of winter. Thank you, Scott!
Michael Galvin
Had an exceptional experience
Worked with Scott B. Had an exceptional experience working with him to lower my current rate. Give them a call if you are shopping around! Thanks, Scott. Salud!
Reed
Serving Boston and beyond
Oil Delivery Boston
Reliable and timely oil delivery is essential for maintaining comfort and efficiency in your home or business. Townsend Energy understands the importance of keeping your space heated, especially during the colder months. We ensure a seamless oil delivery experience, tailored to meet your specific needs without any unnecessary disruptions to your daily routine. Townsend Energy is committed to providing a straightforward service that guarantees your space remains warm and welcoming.
For a dependable oil delivery service that prioritizes your comfort and convenience, contact Townsend Energy at (978) 717-0490.
Frequently Asked Questions
Is there a discount for first-time customers?
Yes, we offer a special discount for first-time oil delivery customers. To learn more about current promotions and to apply the discount, please reach out to our team when you place your first order.
How do I enroll in the budget plan?
Enrolling in our budget plan is simple. Contact us to discuss your historical usage and we'll calculate a monthly payment to help spread your oil costs evenly throughout the year. This plan provides predictability and helps manage your yearly budget.
Can I schedule oil delivery online?
Yes, you can schedule your oil delivery online through our website. Our user-friendly system allows you to set delivery dates and times that suit your schedule. Should you need assistance, our customer service team is available to help you.
How do I know if I need an oil refill?
It's important to regularly check your oil tank gauge to monitor levels. Most tanks have a gauge on top indicating the oil level as a fraction. For optimal operation, it's advisable to order a refill when the tank reaches one-quarter full. Contact us if you're unsure and we can guide you.
Why Trust Our Services?
90+ Years Of Trusted HVAC Care
Family-owned since 1931, backed by a 100% satisfaction guarantee.
Energy-Efficient Comfort Solutions
High-efficiency HVAC installs to cut costs and boost comfort.
At Townsend Energy, we provide dependable HVAC, electrical, fuel delivery, and plumbing services across Massachusetts, New Hampshire, and Maine. Family-owned since 1931, we combine decades of experience with modern solutions to keep your home or business safe, comfortable, and efficient—day and night.
Why Choose Us:
90+ years of trusted, family-owned service
24/7 emergency response for heating, cooling, and fuel
Licensed, NATE-certified, and highly trained technicians
Comprehensive HVAC, fuel, electrical, and plumbing services
Upfront pricing, financing options, and a 100% satisfaction guarantee
Local teams committed to the communities we serve
Boston Oil Delivery Call for More Information Today!978-717-0490
