Serving Essex County, Lynn, Haverhill, Salem, Beverly, Salem, Essex County, Gloucester, Danvers, Newburyport, Amesbury Town, Haverhill, Lynnfield and beyond HVAC Service Essex County

Highly recommend Townsend! Jun 24, 2025

Townsend spent three days at my house installing a new heating system. Everyone I interacted with was professional, respectful, and kind. They took the time to review everything with me and answer all my questions. I would highly recommend Townsend!

Tiffany McCann

Exceptional Service from Townsend Team Jun 16, 2025

Leslie Minter in the office and Steve Wood were both absolutely exceptional. Bill was tremendously informational and gave great confidence in Townsend’s expertise. Steve gave great care to my home and installed a tremendous solution, with an eye on installing the system in a family-friendly way. Matt was great in keeping me informed of the project’s status. I'm very grateful to the whole team at Townsend Energy.

Jim Gajewski

Professionalism and Service Are Superior Jun 15, 2025

Townsend Energy has supplied propane and service for my heating and cooling systems for close to 20 years. Their response time, professionalism, and service are superior. My propane-fired heating system failed in the late fall of 2024, on the cusp of the holidays, and forecast frigid, below-freezing weather. Townsend delivered proposals for several efficient systems immediately and also provided information for any available state or federal rebate opportunities. Upon final selection of the system, they were able to order, receive, and install the new system very quickly so I was ready for the Christmas holidays. In addition, they came back a few times within 24 hours to make adjustments to the system and also assisted me in completing the MA rebate forms. Six months later, the heating and cooling systems are operating well, our fuel costs are less, and I received a $3,500 MassSaves rebate check in addition to a $2,000 federal tax credit. Thank you, Townsend!

Eleanor Godin

Always Thorough and Helpful Jun 4, 2025

We love Brian and the kind, informed service technician he is. Always thorough and helpful.

Laura Dominick

Eddie was terrific! May 29, 2025

Eddie was terrific! He was extremely prompt on both times he came to service my home. He went above and beyond to determine the issues and fix them. I wish I could request him every time we have an issue. He was so thorough and walked me through everything and ensured the system was working to my satisfaction before leaving.

Kimberly Mullin

Highly Recommended! May 12, 2025

Great people to work with, took the time to do things right and then hung around to explain and ask for questions! Highly recommended!

Carolee Smith

Company Stands Behind Their Products May 2, 2025

In the over 30 years I have been with Townsend, I can say this company stands behind their products and services. I have had emergency needs and several other problems with equipment, and Townsend was there for me. Thank you, Jim. You have created a good company. Also, because of the oil and gas trucks being seen at my house, my neighbors have gone with Townsend as well. Joan

Joan Tierney

Flawless and prompt installation Apr 16, 2025

The survey that went out just now was for some work we had done awhile ago... very positive of course. The work just completed was installation of a mini-split heat pump and followed up with installation of integrated controls. The recent installation was flawless, prompt, and courteously completed by expert technicians. The review page however took me to a Google listing of Townsend services and so I had to hunt around for this form, and began by resending a previously sent review part explanation above. All's well that ends well. Thank you., Peter Erickson @ Northern Blvd in Newbury.

peter erickson

Exceptionally Responsive Apr 11, 2025

Exceptionally responsive, capable, and professional. Eddie was excellent - went well above and beyond to assess the problems and fix them.

Ken Freitas

Quick to Find the Problem Apr 11, 2025

Chris was quick to find the problem and recommend the best solution. He was on time and had great customer skills.

Bob McKenney

Responsive to Request for Help Apr 1, 2025

Townsend was very responsive to my request for help with my thermostat problem. They sent out the right kind of technician, and he was friendly and competent.

Karen Gladstone

A Pleasure to Work With Mar 31, 2025

Cynthia was extremely helpful and efficient. She went above and beyond and was a pleasure to work with. Very much appreciate her problem-solving skills!

caroline hall

Highly Recommend & Appreciated Mar 19, 2025

Jonathan was very helpful, professional, and went beyond normal to help me solve a problem. Highly recommend and appreciated. Thank you.

William Doherty

From Panic to Relief Mar 18, 2025

This morning, when our showers ran cold, my husband discovered leaks from the boiler. Technician Brad Stuart responded quickly and was very professionally friendly upon his arrival. He was quickly able to diagnose the issue and swiftly made his repair while carefully explaining everything to me to make sure I understood what he was doing. He was in and out within an hour, turning a panicked customer into a relieved one in no time. Thank you, Brad!

Beth Roche

Eddie was great Mar 14, 2025

Eddie was great (as were Chris and Brian in previous days). They were very nice, helpful, and communicative!

Sam Ditzion

Excellent Explanation Feb 26, 2025

He was excellent, explained everything, did what was needed, and educated me. A+

Elliott Margolis

Cynthia Was Beyond Great Feb 24, 2025

I have worked with Townsend for decades. There are times when the meters don't alert you to the need for refueling. I had one of those times recently. I called and I reached Cynthia. She was beyond great. Got me a delivery the next morning. With great spirit. A great representative of Townsend!

Marc Sarkady

Great crew from Townsend Oil Feb 17, 2025

I needed a new thermostat this morning and two young technicians soon showed up at my door. I was impressed enough with their very courteous, friendly, and professional manner (and appearance), plus their tutoring on my new thermostat and finally their insistence on my being careful on my icy driveway, which was causing difficulty for their vehicle to exit, that I phoned Townsend Oil to let them know what a great crew they have. It's not the first time I've called about an excellent technician from Townsend Oil! I've had a service contract with them for about ten years.

Doreen Bolnick

Our Hats Off to Townsend Feb 7, 2025

On May 5, 2024, our furnace started, stopped, started, stopped, and we had very little heat and zero hot water. We are Townsend customers and buy a service plan every year, thank heavens. First, Frank showed up at the end of his day, assessed the problem, and called in for the night shift to correct the problem. At 6:30, much sooner than we expected, Harry showed up and went right to work. He not only fixed the problem right away (I can't tell you exactly what he did, but he fixed the furnace so it was humming along nicely), but he took the time to explain to me WHY the furnace malfunctioned. He showed me where lint from the clothes dryer had been sucked into the system and clogged it. (The room where the furnace is located is very crowded; we have no basement. The dryer is opposite the furnace, and less than 3 feet away). Harry instructed me to not open the dryer door while it's spinning, because the lint is airborne and gets sucked into the furnace. Problem solved. Case closed. We are so grateful for Frank and Harry, especially since we had no idea that we were the source of the trouble. Our hats off to Townsend once again. You have the nicest technicians and delivery people. I apologize for this late report. I confess I lost the note I wrote to remind myself to thank you for your excellent service. Kristen Henshaw, 15 Pierce Avenue, Wakefield 01880. Account # 404977

Kristen Henshaw

Great Company Feb 5, 2025

Beth at Townsend is great. She was able to resolve my issue. Great company.

Roger Wilco LLC

Simply outstanding service! Feb 5, 2025

I can’t speak highly enough of my propane technician NUNZIO! From start to finish, the service was nothing short of exceptional. He arrived much earlier than expected, fully prepared, and went above and beyond to ensure everything was working and there were no gas leaks. Not only was he incredibly professional and courteous, but he also took his time to explain every step of the process in a way that was easy to understand. He didn’t rush through anything and answered every single question that I had (there were lots of them lol) What stood out most was his commitment to safety—he explained everything clearly and made sure I understood how my system works and even went the extra mile to offer helpful advice about maintaining the system. It’s rare to encounter such a combination of professionalism, expertise, and customer care. I’m beyond impressed with his work ethic and skill level, and I’ll definitely be calling him for any future propane needs. If you’re looking for a technician who is reliable, professional, knowledgeable, and seems to genuinely care about his work, look no further, this is the person you want. Simply outstanding service! This technician is a true asset to the company, and I wouldn’t hesitate to recommend him to anyone in need of propane services. 10/10 experience!

Brianna Emmons

Extremely Thorough and Professional Feb 4, 2025

What a great experience we had from start to finish with Chris Minter and crew. Extremely thorough and professional. Everything was explained in detail in easily understandable terms. Would recommend highly! Thank you, Casey Mottau

Em Gee

Excellent service over many years! Feb 4, 2025

Excellent service over many years! Our driveway is notoriously hard in winter. Their drivers communicate with us and ensure that we always have heating oil. Highly recommend.

Betty Hallenbeck

A Pleasure to Work With Feb 2, 2025

Townsend had some difficulty sending me a document so I could sign it. When I realized I never did get it and had not signed it, I called and got Stephanie on the phone. She was more than helpful, understood what I was trying to do, and got me the right document within minutes of my calling. She was pleasant on the phone and I felt she really cared about what I needed to get done. She truly has the customer service spirit in her manner. She was a pleasure to work with and it is what is keeping me a customer!

Elizabeth Standow

Devin is absolutely amazing! Jan 24, 2025

Devin is absolutely amazing! I got confused about something with my contract, and it negatively impacted me financially. I noticed when winter hit and gave them a call. She cleared everything up and even partially refunded my last delivery.

Jonathan and Amanda Meister

John made me feel important Jan 24, 2025

I called for 2 things, oil delivery and to make a payment. I did an installation payment, which John did, and I was satisfied with his help. Maybe 20 minutes later, John called again. He offered to reset up my statement and my account. He suggested showing the installation as one part of the account and the oil delivery as another part of the account. As a long-time customer of Townsend, John made me feel like I was very important and a good customer to Townsend. I must admit I was very surprised he went above his job and took time to reach out to me. What a great job and kudos to John.

Andrea Somerville

Cleared Everything Up Jan 24, 2025

I was very confused about something with my contract and did something that negatively impacted me financially. Once I noticed that months later, I spoke with Devin, and she cleared everything up and refunded part of my last delivery.

Jonathan and Amanda Meister

Prompt and Professional Service Jan 23, 2025

After being put through the wringer with some other oil delivery companies, this team has come through for us with prompt and professional service. We just moved to our new home a month ago and we will definitely be sticking with Townsend for the long run. I could barely get a call back from other companies while running low on oil and they onboarded and scheduled delivery for us super fast. Thank you Derek, Walter & Karen!

Molly Brown

They made her a priority Jan 9, 2025

Yesterday my elderly mother ran out of oil, of course during the coldest time of the winter. I explained the situation to the office. Even though they were crazy busy, they made her a priority. Can’t thank them enough, especially the women in the office. Starts with a C—sorry I forgot her name, but thank you guys!

Joe Dixon

Jonathan J is an asset Jan 9, 2025

Jonathan J is an asset to Townsend customer service. He was oh so helpful. He listened to my concerns, past and present, and then explained options clearly, which helped me to proceed to a good situation for our family.

lynda folsom