Serving Brookline, Needham, Wellesley, Dedham and beyond Air Conditioning Installation Wellesley

Installation was top notch Aug 19, 2022

I have been a customer with Townsend Energy for years. Whenever I need anything in the energy field I give them a call. I just had central air conditioning put in my second home. From the salesman to the installers, the price was reasonable both times and the installation was top notch. Office help was very courteous and helpful. My thanks to all at Townsend Energy for making my life easier at almost 80 years old. Jean Hussey

Jeanne Hussey

Installation Was Top Notch Aug 19, 2022

I have been a customer with Townsend Energy for years. Whenever I need anything in the energy field I give them a call. I just had central air conditioning put in my second home. From the salesman to the installers; the price was reasonable both times and the installation was top notch. Office help was very courteous and helpful. My thanks to all at Townsend Energy for making my life easier at almost 80 years old. Jean Hussey

Jeanne Hussey

Who could ask for better service than that! Sep 9, 2023

I recently had to change suppliers and selected Townsend based primarily upon their reviews. Being a new "generator only" propane customer, I have to say that so far I am delighted with the customer service. During my new customer tank inspection, a leak was detected underground that has more than likely been there for many years. The service technician could have finished his inspection and sent me to the scheduling department for a future repair, but instead he called for parts and labor assistance and had me back in service within a few hours. This included digging by hand on a brutally hot day. Who could ask for better service than that! If it weren't for the fact that I have been buying my home heating oil from another company for over 40 years, I would probably swap that as well. Thanks again to the two service techs who helped me out to keep my generator ready to run.

Lisa Hayes

Johnathan Made Sense of It All Jan 13, 2026

Johnathan is the one person who made sense of the whole install/warranty/service plan, timeline, etc. (FHA gas install in 2025) that is not spelled out very clearly in documentation or online. Taking the time to connect all the dots for us and answering all our questions thoroughly and thoughtfully was really appreciated. THANK YOU J

Jim H

Excellent response, excellent service, excellent professionalism Oct 8, 2025

I have been a customer for over 30 years with the monthly service contract in place. Recently, I detected a minor leak in my original oil tank at 8 a.m. Within an hour, a service person was on site and determined the tank would need to be replaced. By 11 a.m., the recovery crew was here to capture the oil to prevent any spillage incident. By 1 p.m., Derrick Brown, the salesperson, was on-site to offer replacement options. We came up with a plan, and new tanks were installed two days later once they arrived with a 30-year warranty and additional capacity. It could not have gone any smoother. Excellent response, excellent service, excellent professionalism by everyone involved. Thank you.

Anthony Burnham

Did a great job replacing my garbage disposal Sep 29, 2025

Chris and Erick did a great job replacing my garbage disposal quickly and efficiently for a fair price. Plumbing work can always be a bit of a shock, but they explained everything clearly and made good use of their time. I'm a longtime B&S customer, so it was great to get Bartlett guys in here!

Amy Finlayson