Townsend360 Banner
Introducing

One membership. Every system in your home.

Townsend360 covers HVAC, electrical, plumbing, and fuel delivery — starting at just $29.98/month.

🔧 Annual Tune-Up 🏷️ 15% Off Parts & Labor ⏱️ Priority Scheduling 🔥 No-Heat Emergency Priority
Learn More & Sign Up →
Skip to Content
Available 24/7/365 978-717-0490
Text Us 978-720-9888
Townsend Energy Townsend Energy
Top

TERMS & CONDITIONS FOR TOWNSEND 360 AND GRAND-FATHERED GOLD GUARD

General Conditions

  • Membership coverage is contingent on inspection of the heating system by Townsend Energy.
  • Townsend Energy reserves the right to inspect all heating equipment and refuse to perform any service or repair work on equipment deemed unsatisfactory.
  • Service performed that is not explicitly listed on the contract will be charged at the prevailing rate.
  • Townsend Energy reserves the right to cancel the plan upon 10 days written notice.
  • The customer's account must not be in arrears by more than 59 days to be considered in good standing.
  • It is the customer's responsibility to contact Townsend to arrange their tune-up. Tune-ups are scheduled by appointment only during normal business hours. Townsend 360 includes one annual tune-up or inspection of a customer's heating, cooling, plumbing, or electrical system. If a customer has multiple condensers or heating systems, only one will be tuned up under the provision of the membership; additional systems will be charged accordingly. The customer's right to the tune-up expires at the end of each coverage year, and no credit will be issued if the tune-up is not performed.
  • At membership renewal, the customer must identify the unit that will be tuned up that year and covered by the membership; otherwise, the equipment covered by the membership will default to the heating unit. The customer can change that designation each year, and can also arrange for tune-ups of other units at a 15% discount off regular rates. If a customer has multiple condensers, boilers, water heaters, etc., each is considered a separate "unit."
  • Fuel tanks and generators are not covered under the Townsend 360 membership. For fuel tanks and generators, please refer to plans specifically designed for this equipment.
  • Units that are covered under Townsend 360 include heating oil, propane, and natural gas boilers and furnaces; electric heat pumps and baseboard; central air conditioners and ductless mini-splits; oil, propane, natural gas, and electric water heaters; and plumbing and electrical inspections.
  • With Townsend 360 you receive 15% off parts and labor on your home services needs, which includes service work performed on oil and propane boilers and furnaces, electric heat pumps and baseboard, central air conditioners, ductless mini-splits, oil/propane/natural gas/electric water heaters, and plumbing and electrical work.
  • Townsend Loyalty Credits are accumulated at a rate of $50 per year, up to $500, for every year you purchase a Townsend 360 membership. Up to $500 may be used towards replacement of a boiler, furnace, or central air conditioner. Up to $250 may be used towards replacement of a water heater or upgrade of an electrical panel. Credits only have value towards purchasing new heating, cooling, plumbing, or electrical systems from Townsend, cannot be applied to fuel purchases or equipment repair, and have no redeemable cash value. Credits reset to $0 if a customer terminates Townsend 360.
  • The length of this membership is one year. It will automatically renew at that time unless Townsend Energy is notified of cancellation in writing thirty (30) days prior.

Other Conditions

Townsend Energy will not accept responsibility for the loss of heat in any unoccupied buildings, or for delay or damages resulting from fires, accidents, power interruptions, water in basement, water in storage tank and/or lines, labor difficulties, acts of the Government, flood, war, hurricanes, earthquakes, or any acts of God, or other causes beyond our control; or for any loss or damage caused directly or indirectly by services performed, or for any consequential or special damage of any kind whatsoever, for any reason.

Exclusions

  • This agreement provides a 15% discount on any repair work we do. It does not cover replacement of a complete boiler, furnace, burner, hot water heater (indirect or oil-fired), mechanical chimney (power venter), tankless coil, radiant heat, humidifier, piping, baffles, oil lines, oil storage tanks, auxiliary lift pumps, electric wiring, domestic plumbing, draining of expansion tanks, purging of radiators, or any parts or services not explicitly mentioned in this agreement.
  • Townsend Energy is not liable for any environmental pollution or pollution cleanup due to tank rupture, oil line leak, or any contamination resulting from the oil distribution system.
  • This membership is for ordinary residential systems up to 5 tons of cooling. Talk to our representatives about coverage for commercial-grade heating, cooling, plumbing, and electrical systems.
  • Townsend 360 covers all work we perform for heating, cooling, plumbing, and electrical systems. It does not cover repairs that our team is not equipped to make.

Terms of Service

Last updated: May 15, 2019

Please read these Terms of Use ("Terms", "Terms of Use") carefully before using the https://www.TownsendTotalEnergy.com website (the "Service") operated by Townsend Energy ("us", "we", or "our").

Your access to and use of the Service is conditioned on your acceptance of and compliance with these Terms. These Terms apply to all visitors, users and others who access or use the Service.

By accessing or using the Service you agree to be bound by these Terms. If you disagree with any part of the terms then you may not access the Service.

OPT-IN LANGUAGE

Townsend Energy will collect verbal opt-ins from customers. Customers will be able to opt in to receive SMS notifications (e.g., billing, appointment reminders, dispatch updates, job completion surveys) either in person at your location or during a phone call initiated by the customer. Upon first registration, customers will be asked for their phone number and informed about receiving text messages. They will also be notified of possible message and data rates, variable message frequency, and instructions to text HELP for support or STOP to unsubscribe. Customers will also be informed that their number will not be shared with third parties for marketing or promotional purposes.

Intellectual Property

The Service and its original content, features and functionality are and will remain the exclusive property of Townsend Energy and its licensors.

Links To Other Web Sites

Our Service may contain links to third-party web sites or services that are not owned or controlled by Townsend Energy.

Townsend Energy has no control over, and assumes no responsibility for, the content, privacy policies, or practices of any third party web sites or services. You further acknowledge and agree that Townsend Energy shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with use of or reliance on any such content, goods or services available on or through any such web sites or services.

We strongly advise you to read the terms and conditions and privacy policies of any third-party web sites or services that you visit.

TEXT MESSAGING COMMUNICATIONS

By providing your mobile phone number, you consent to receive text messages from Townsend Oil Co SMS Messaging Service regarding your inquiry, follow-up communications, service updates, appointment reminders, and review requests.

We collect your phone number to send you text messages about your inquiry, follow-ups, and review requests. We use this information to respond to your requests, provide updates, and request feedback.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All categories of information collected exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

Termination

We may terminate or suspend access to our Service immediately, without prior notice or liability, for any reason whatsoever, including without limitation if you breach the Terms.

All provisions of the Terms which by their nature should survive termination shall survive termination, including, without limitation, ownership provisions, warranty disclaimers, indemnity and limitations of liability.

Disclaimer

Your use of the Service is at your sole risk. The Service is provided on an "AS IS" and "AS AVAILABLE" basis. The Service is provided without warranties of any kind, whether express or implied, including, but not limited to, implied warranties of merchantability, fitness for a particular purpose, non-infringement or course of performance.

Carriers are not liable for delayed or undelivered messages.

Governing Law

These Terms shall be governed and construed in accordance with the laws of the United States without regard to its conflict of law provisions.

Our failure to enforce any right or provision of these Terms will not be considered a waiver of those rights. If any provision of these Terms is held to be invalid or unenforceable by a court, the remaining provisions of these Terms will remain in effect. These Terms constitute the entire agreement between us regarding our Service, and supersede and replace any prior agreements we might have between us regarding the Service.

Changes

We reserve the right, at our sole discretion, to modify or replace these Terms at any time. If a revision is material we will try to provide at least 30 days notice prior to any new terms taking effect. What constitutes a material change will be determined at our sole discretion.

By continuing to access or use our Service after those revisions become effective, you agree to be bound by the revised terms. If you do not agree to the new terms, please stop using the Service.

If you have any questions about these Terms, please contact us.