TOWNSEND360
One Membership for Every System in Your Home
Townsend360 covers HVAC, electrical, and plumbing for homeowners across Massachusetts, New Hampshire, and Maine — all under one simple plan.
Starting at just $29.98/month — replaces Value Guard, Home Guard, Cool Guard, and Gold Guard plans
We built Townsend360 because keeping track of separate plans for your heating, cooling, and electrical work shouldn't be a chore. If you've juggled multiple agreements in the past, here's the good news: one membership, one fee, everything covered.
Hear From Our Happy Customers
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"I just want to take a moment to thank each and every one of you from the bottom of my heart."
I just want to take a moment to thank each and every one of you from the bottom of my heart.
You are all an exceptional group - from the office to the prep area to the delivery. You are all an amazing kind group!
I remember when I met most of you in the office. You are all the sweetest, you are all the nicest, you are all the kindest! You all give your heart to Townsend. It must be an exceptional company with the kind leaders and it shows through the dedication, commitment and happiness that all your employees share. They are in it for the good of the company and also the good of the customer. That's special!
Thank you all for always answering my questions. Thank you for always assisting my needs. Thank you for always being there for your customers in such a pleasant way....All the time! Even when you may not have been in the mood.
What I want to say is ...Thanks each and every one of you. That is why it works - you all work together. For all you do each and every day. it makes a difference you are all very special and you are all appreciated very much. Cassandra and Stephanie did a really nice gesture for me. I want to acknowledge your kindness and gift was truly appreciated. I thank you for your time, extra efforts and kindness. Thank you, Thank you, 100 times Thank you.
Shelly B. -
"Great customer service and heating plan knowledge."Helped create a customized plan that was best for my family and took the time to explain it all!Kelsey S.
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"The model of what professional customer service should look like."Easy to contact by phone - by a human!, and then a timely call back to schedule a tech who arrived promptly, spent considerable time handling our boiler issue, was courteous, respectful of property, and a pleasure to deal with.Robert K.
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"Excellent customer care!"She was incredibly professional, helpful, and even offered me a better plan for my budget!Zoe M.
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"10/10 experience!"He didn’t rush through anything and answered every single question that I had (there were lots of them lol)Brianna E.
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"Townsend is lucky to have Chris join their team!"From the time Townsend had Chris reach out to us- his communication and service was top notch.Laurie C.
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"Thanks to everyone working at Townsend this weekend!"He also identified a pair of components likely to fail soon, and I can call to schedule their replacement after the cold snap passes.J. Norton
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"I would give them 100 stars if I could."If you are looking for the propane service look no further. Any time I need something they came through.S.B.
Trusted Services For Residential and Commercial Customers
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Integrity
We build trust, consistency, and credibility in every relationship.
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Legacy
We respect where we came from and embrace that maintaining the Townsend reputation is our collective responsibility
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Commitment
We consistently show up for our teammates, customers, and communities because it is an honor to work with and for them.
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Excellence
We take pride in our work and set the bar for the highest standards of performance, professionalism, safety and continuous improvement.
Townsend Energy continues to serve homes and businesses throughout Maine, Massachusetts, and New Hampshire. Visit our Areas We Serve page to find out if we service your neighborhood!
What's Covered
Townsend360 covers the systems our technicians work on every day.
- HVAC
- Electrical
- Plumbing and water heaters
- Fuel delivery
Generator service plans and oil tank insurance are separate from Townsend360, but you're welcome to hold either (or both) alongside your membership.
What You Get
A safety inspection on one primary piece of equipment, every year.
Applies to all covered HVAC, electrical, and plumbing work, for as long as you're a member.
Your calls move to the front of the line when demand peaks during busy seasons.
Your diagnostic fee is reduced — or waived — right at the time of service.
Members get scheduled first when heating season demand is at its highest.
If your heat goes out in winter, your service call jumps to the front.
Unlike most benefits, this one builds over time. You earn $50 every year you're a member, accumulating up to $500 toward a new boiler or furnace, or up to $250 toward a water heater, panel upgrade, or heat pump. Stay enrolled for 10 years, and that $500 is simply there when you need it — no extra saving required.
Membership Pricing
Billed monthly by credit card, auto-renewing
Pay upfront and skip the monthly charge, auto-renewing
Save ~$1/moYour membership covers one primary equipment unit. Additional units can be added for tune-ups at a discounted member rate, billed separately.
Terms and Conditions
Common Questions
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I currently have a Guard plan. Do I need to switch?
If you hold a Value Guard, Home Guard, Cool Guard, or Gold Guard plan, Townsend360 replaces it. We'll walk you through what that means for your specific plan and pricing.
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Can I keep my generator plan or oil tank insurance?
Yes. Those are priced and managed separately from Townsend360, and you can hold any combination of them alongside your membership.
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What if I have more than one furnace, boiler, or AC unit?
Your membership covers one primary unit. Additional units are eligible for tune-ups at a discounted member rate, billed separately.
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Monthly or annual — which should I choose?Most members find monthly billing easiest to manage. If you're used to paying once a year on a Guard plan, the annual option keeps that same rhythm.
Danvers, MA 01923 Map & Directions