MA: 800.888.2888            NH: 800.722.4101

Massachusetts

New Hampshire

Maine

Local Reviews

Rated 4.9 out of 5 stars based on 568 customer reviews

Map of Beverly, MA

Great service




Brian Thayer was terrific to work with. He explained types of product & pricing thoroughly without pressure. He also assisted with Mass Save rebates & a Townsend customer loyalty rebate which was much appreciated. Installers were timely, professional, neat and knowledgeable. And fast- everything installed in one day. I will not hesitate to reccomend Townsend to family & friends


Map of Medford, MA

Customer Service Survey




Wish to express gratitude for Kevin Anderson’s service, competence and excellent communication and efficiency. Kevin is absolutely fantastic as a representive of Townsend Energy. My brother, Torbert Prior has been a customer of Federal for many years. We had an emergency situation as the old furnace stopped working. Kevin immediately went into action to have all the plumbing, duct work, removal, H A S M all coordinate and go beyond with being thorough and helpful. Our family is very satisfied and grateful for Kevin’s dedication and expertise. Thank you for having such a great employee and team. Certainly we will recommend Townsend, Kevin Anderson and your team to our friends. Thank you for the opportunity to give feedback. Kevin is our hero as Torbert has had some health issues and Kevin gave our family peace of mind. Take good care. Best wishes, Torbet Prior and family


Map of Gloucester, MA

Sales call




Salesman came to assess needs. Very professional Price to follow


Map of Danvers, MA

Excellent/timely Service!




Really responsive when our hot water tank gave out! We really appreciate it!!


Map of North Andover, MA

Wonderful customer service




Our rental property was affected by the Columbia Gas incident, and we decided to temporarily convert to propane for heat for our tenants. Even though Townsend knew we were just temporary customers, we were treated with courtesy and respect every time we called. Every one that I dealt with at Townsend went above and beyond for us. Patrice was especially helpful as she was very accommodating to our specific requests for invoices and letters, not to mention very pleasant and friendly! Great customer service is hard to come by these days, and we appreciate the outstanding customer service from Townsend, especially during a very trying time, and wish we could keep propane as our fuel source.


Map of Beverly, MA

great job again




Well this is my 2nd time dealing with Brian Thayer and its nothing but easy and professional. Last march I put in a generator and a few days back needed new boiler system. all went very smoothly and quickly. I believe its do to great communication from Brian from the proposel thru the installation. I highly recommend townsend to all my friends


Map of Gloucester, MA

INSTALLATION OF NEW PROPANE TANKS.




Mike and Ben were very professional, efficient and pleasant in removing old propane tanks and installing new ones. Everything was explained to me in detail and they were very considerate in their care not to get mud inside the house, on a VERY rainy day.


Map of North Andover, MA

Repeatedly, great service




On time, thorough annual cleaning & inspection; provided very helpful answers to questions related energy management needs; thoughtfully rigged up an easy access for prior service reports for future reference.


Map of Topsfield, MA

Great Service




The tune up was really good. The technician wss grest and very nice. You could tell he mastered what he was doing.


Map of Gloucester, MA

Great Service with my Hvac Install




Kevin and Townsend were Great from the sale through the installation.


Great service




Very happy about the knowledge and Communication with me. I am glad that Townsend is my provider.


Great prompt, professional and courteous service.




I called the service department as our air conditioner had stopped working and they had someone from the air conditioning department called me right back.They informed me that it would take a couple of hours to get someone out to look at it,and almost exactly two hours later Ryan M a very pleasant service person got to work and solved our problem.It was really great to have our air conditioner running again as the forecast was for very hot weather over the next few days.Thank you Townsend


Highly recommended





Great experience with Townsend Energy!




Kevin Anderson was fantastic to deal with throughout the entire process! From the very beginning, Kevin was very informative about the products, installation, loan and rebate paperwork. Kevin was very quick to return phone calls or text messages when we had a question. He truly is an excellent representative for Townsend Energy! The central air was installed by Marshall and Tom. These gentlemen were vey professional and cordial during the entire process. Arrived on time each day and updated us throughout the entire installation. They are a credit to Townsend Energy! The boiler and hot water tank were installed by Brian of Colonial Pumbing and Heating. Brian was a pleasure to deal with during the 3 day process. He kept us informed daily on what would be happening and when we would not have water from time to time. He told us in advance that we would not have hot water on the 2nd night so we could make arrangements for showers etc. Brian truly is a master in the installation of the boiler and hot water tank! Another great ambassador for Townsend Energy! Hoover electric was excellent! They arrived on time, introduced themselves and told us what they would be doing. Once again, like everyone else they were very personable and professional while doing their work! We were completely satisfied throughout the entire process and know that we made the correct decision when we decided to have Townsend energy perform the work! Fred & Carol Cammon


Owners





knowledgeable and helpful and responsive




This is our second time working with Brian. He helped us plan a new heating system and now is helping remedy a poorly installed AC system (not installed by Townsend). He was extremely helpful with the new furnace and is certainly knowledgeable about AC systems.


Excellent service




Brian arrived faster than he estimated and was very polite and efficient. What I really liked was that he took the time to explain to me what he was doing and why. He also told me what parts of what he was doing I could do myself and how often to avoid problems in the future.


27 pinecrest




What nice gentleman you have working for your company Very professional and polite and very concerned that things were done the right way I would recommend your company to anyone in a heart beat I thank you and you should be very proud of your crewmen job well done I am glad that I have a great team behind me Thank you Mr. Dennis


Great job switching out tanks and repairing pipe under house





Brian was excellent





Great




Very competent and easy to work with.


Great service by Brian. He represents the company raal




Great service by Brian


Great




Brian was great. He was knowledgeable and fixed our problem right away. Excellent service


Great





Excellent service in a timely fashion





Professional and friendly.





Great service




Vinny, was punctual and efficient and did a fantastic job. Even more fantastic, he explained everything about what he did and the condition of our system. Very happy with his service.


Review





Incredible job!




The technician took his time, was polite, professional & courteous. My husband and I appreciated him taking the time to explain to us what was wrong. He finally fixed something that other companies could not.


Great service knowledgeable technician





Great Service from Brian !




Carl and Brian do a great job..


Alan great guy !





Great experience




Miss Steve , since he retired, but Brian did great job. Having him come back next year..


Temporary propane tank install




went well. checked out stove and it was fine. However, indoor gas fireplace is not on. Need to ensure it is back working when big propane tanks are installed. Mike, very nice guy, was not familiar with such indoor stiff.


Very Grateful!




Excellent


Best around




They went above and beyond. Nobody in your industry would perform like your guys did. We got lucky calling townsend


1093 Washington Str




Alan is great tech - you need more like him. He does a fantastic job and explains everything as he goes along. Super nice guy also helps.


Great Service




We have been a customer of Townsend, formerly Bursaw Oil, for over 20 years, Over the course of the last 2 decades, we have had many different Townsend techs come by to service our boiler, until we met Dick in 2004 when he came to install our water heater. During the install in 2004, he was very good from start to finish, explained how things work, patiently answered all our questions, and thoroughly performed his checklist on the equipment. Needless to say, we have been asking for Dick every time our boiler needs service including tune-up. Most recently, Dick came to install the power venter for us on 02/14/18. This was to replace the aging power vent. Again, he came first thing in the morning and finished the job professionally. In our opinion, he is a highly valuable asset to your company. We all know not all techs are the same. Once you find a good one, you stay with him.


Great service from Vinny!




Vinny was very thorough and informative. He did a great job!


Another great Townsend service




Vinny was in time, professional, cleaned up the area and taught me about my heating system. 5 stars.


Allan U.

Allan U.

Servicing oil heat furnace

Near MA-1A, Newbury, MA 01951
Allan U.

Allan U.

Servicing oil heat system

Near Ashland St, Newburyport, MA 01950
Ernie S.

Ernie S.

No heat

Near E Aborn St, Salem, MA 01970
Ernie S.

Ernie S.

Water leak

Near Mile Ln, Ipswich, MA 01938
Ernie S.

Ernie S.

Water leak

Near Porter Rd, Boxford, MA 01921
Ernie S.

Ernie S.

No heat

Near Oakhurst Rd, Beverly, MA 01915
Ernie S.

Ernie S.

Water leak

Near Perkins Row, Topsfield, MA 01983
Ernie S.

Ernie S.

Reset problem

Near Overlook Dr, Danvers, MA 01923
Ernie S.

Ernie S.

No heat

Near Merrimack River Rd, Groveland, MA 01834
Allan U.

Allan U.

Servicing oil heat system

Near Ocean Ave, Newburyport, MA 01950
Ernie S.

Ernie S.

Install

Near Glen St, Rowley, MA 01969
Ernie S.

Ernie S.

Inspection

Near Old Pine Island Rd, Newbury, MA 01951
Ernie S.

Ernie S.

No heat

Near Middle Rd, Amesbury, MA 01913
Allan U.

Allan U.

Servicing oil heat system

Near Dexter St, Amesbury, MA 01913
Allan U.

Allan U.

Servicing oil heat system

Near Boston Rd, Haverhill, MA 01835
Ernie S.

Ernie S.

No heat

Near Martel Rd, Hamilton, MA 01982
Ernie S.

Ernie S.

No heat

Near Lincoln St, Wakefield, MA 01880
Allan U.

Allan U.

Servicing oil heat furnace

Near Scott Hill Rd, Ipswich, MA 01938
Ernie S.

Ernie S.

No heat

Near Chisholm Rd, Winchester, MA 01890
Ernie S.

Ernie S.

No hot water

Near Prospect Ave, Woburn, MA 01801
Ernie S.

Ernie S.

Miscellaneous

Near Riverway Rd, Salem, MA 01970
Allan U.

Allan U.

Servicing oil heat furnace

Near 67th St, Newburyport, MA 01950
Ernie S.

Ernie S.

Water leak

Near Knobb Hill, Newbury, MA 01922
Allan U.

Allan U.

Servicing oil heat system

Near Woburn St, Reading, MA 01867
Ernie S.

Ernie S.

Noise

Near Prospect St, Rockport, MA 01966
Allan U.

Allan U.

Servicing oil heat furnace

Near Van Norden Rd, Reading, MA 01867
Allan U.

Allan U.

Servicing oil heat system

Near Pearson Dr, Newbury, MA 01922
Allan U.

Allan U.

Servicing oil heat system

Near E Emerson Rd, Lexington, MA 02420
Allan U.

Allan U.

Servicing oil heat system

Near N Shore Ave, Danvers, MA 01923
Allan U.

Allan U.

Servicing oil heat system

Near Gordon Rd, Beverly, MA 01915
Allan U.

Allan U.

Servicing oil heat furnace

Near Meadow Ln, Lynnfield, MA 01940
Allan U.

Allan U.

Servicing oil heat equipment

Near Connor Rd, Beverly, MA 01915
Ernie S.

Ernie S.

Miscellaneous

Near Covey Hill Rd, Reading, MA 01867
Ernie S.

Ernie S.

No heat

Near Robinson Rd, Woburn, MA 01801
Allan U.

Allan U.

Servicing oil heat system

Near Hickory Ln, Georgetown, MA 01833
Ernie S.

Ernie S.

Miscellaneous

Near Ray Ave, Burlington, MA 01803
Allan U.

Allan U.

Servicing propane equipment

Near Bayview Rd, Ipswich, MA 01938
Ernie S.

Ernie S.

No heat

Near Everett St, Beverly, MA 01915
Allan U.

Allan U.

Servicing oil heat system

Near Bixby St, Revere, MA 02151
Ernie S.

Ernie S.

No heat

Near Sagamore St, Hamilton, MA 01982
Allan U.

Allan U.

Servicing oil heat system

Near Hillside St, Rowley, MA 01969
Ernie S.

Ernie S.

No heat

Near Hawthorn Rd, Marblehead, MA 01945
Ernie S.

Ernie S.

Noise

Near Newbury St, Peabody, MA 01960
Ernie S.

Ernie S.

No heat

Near Elm St, Boxford, MA 01921
Ernie S.

Ernie S.

Miscellaneous

Near Main St, West Newbury, MA 01985