Deb - Litchfield, NH
When my furnace quit in December, I called two service companies. Of the two, Townsend got it up and running. It had reached its end and needed to be replaced. I had three HVAC companies come out to give me an estimate. Townsend was the only company who measured each room and took into account all the windows before deciding what was needed in my space. Their estimate was on par (mid) with the other two. They were able to schedule me in quickly as it was winter and we were headed into a cold spell. The technicians were knowledgeable, efficient and clean. They took the time to answer my partner's questions. I had my thermostats installed a month or so later. There were minor issues in communicating with the furnace, but the technicians worked with me and came out several times until the problem was resolved. Since then, not a single issue, and my home heats beautifully. I haven't had the opportunity to run the AC yet, but I can only assume that it will run just as well. Thank you, Townsend!
Excellent service. No complaints.
NancyPeterson - Hamilton, MA
Arrived on time and did annual maintenance on our furnace.
Excellent installation experience
llfriverview - Ipswich, MA
We have used Townsend for decades now and have been extremely satisfied with their services, including recent purchase of a new furnace that required special accommodations during installation - we were very pleased with the work!
Great service! Brian did a great job last time and that’s why I asked for him this time in servicing our heating system.
RobertKaulbach - Hamilton, MA
Good worker. Checked everything he could to see that the whistle whistled.
Mr Captian Carl - Winchester, MA
ColleenHammond - West Newbury, MA
The technician that they sent out was quick and efficient.
DavidMaida - Newbury, MA
Top Notch from initial quote to final installation
Jerry - Somersworth, NH
Five star service from start to finish. Initial meeting with Mike was followed up with a quote in a timely fashion. Mike stayed with the installation crew throughout the complete install. Tony, Brian, and Rod (installation crew) were all professional and treated our house like it was their own. They have done three installations for me and all have been great. Job site was spotless when they left. Look forward to using the new systems all summer long!
New Furnace & Oil Tank
Mark - Boxford, MA
I have been a Townsend Energy customer for ~24 years. I have always been pleased with their responsiveness and professionalism. So I naturally turned to them when I finally replaced my 35 year old furnace and oil tank. I am totally pleased and happy with the entire process, equipment, installation and technicians. Kudos to all involved.
StevenWieners - North Andover, MA
Brian knew exactly what the house was from our furnace and got the parts and fixed the problem the same day. We are so appreciative. Thank you Brian!
On time, friendly,
DavidWoo - Peabody, MA
Al - Danvers, MA
replaced 26 year old system with new Buderus/Riello oil boiler plus a 275 gallon Roth double wall tank & new thermostats. I had other bids which were somewhat lower in cost, but, the others could not match the credibility, experience and knowledge of Townsend Oil Co.
AnthonyBrogna - Danvers, MA
Brian was awesome! He was very professional and courteous. He explained what he did and offered great suggestions to keep my furnace running efficiently. Thank you for sending a wonderful technician!
AudreyFraser - Gloucester, MA
Fantastic service experience!
Stephen - Manchester-by-the-Sea, MA
Super knowledgeable technician. Quickly and correctly identified the problem. It took a lot of expert and creative work to bring the system back to life. The Logomatic was soaked, electrical junction boxes were dripping water, the house was getting cold quickly. I was reasonably certain it couldn't be fixed tonight. But it is now operational. Best service experience we have ever had with Townsend in the 15 years we have been doing business!
Clayton - Newburyport, MA
Kevin and the team provided excellent service to locate a new furnace, providing heat just in time before the cold weather set in on March 6th. The installation team was amazing. Very professional, neat, sealed install and area was much cleaner when they left as compared to when they arrived. It is a shame they will need to take all that nice work apart to fix a problem they discovered which was a mistake from the previous installer when we had the Heat Pump/AC replaced. Not sure about the pricing as we did not get any other estimates.
LISA - Kingston, NH
Thank you for your quick responsive service. Customer care followed up with a message I left about my propane tank being empty within minutes. He assured me he would have fuel delivered the following day, and he followed through. The service was timely and courteous— even better than pre-Covid days! Good customer service is difficult to come by, and I appreciate it when I rarely encounter it. A BIG thank you to the Townsend team.
Robert Camarda - Litchfield, NH
Brian Thayer overlooked my entire job. Installed Gas Fireplace insert. Brian put everything together. The plumber, Electrician, Propane tank. Outstanding Job. Thank you Brian I also want to mention Ben Peterson installed my Propane tank. Ben did an outstanding Job. He was very professional. Very neat and meticulous. Explained everything I needed to know. Ben went over all safety concerns and questions. Outstanding Job. Thank you Ben.
Adrien Crete - Manchester, NH
Great Service! Jeff was amazing to work with and made it an enjoyable experience.
RobertJones - Essex, MA
Great guy, full of knowledge
Amazing service, professional installation!
Julie - Manchester, NH
It’s always a great experience dealing with Townsend over the years. When our boiler started degrading rapidly, Townsend oil stepped up to find us the best, affordable solution to first, try to service our old boiler and second, work within our budget to have a new boiler professionally installed. The folks at Townsend were able to get professional installation technicians in within 24 hours to replace our heating system. They took care of the permits, disposal of our old clunker and left the work area cleaner than they found it. The installers were friendly and happy to explain the mechanics of the new system at the end of the install. They finished the work in one day (as promised) and were up and running by 5:00 pm! Never thought I’d be thrilled about something as mundane as a boiler but to not have to check on its condition daily is very comforting.
Friendly and prompt
Amarelis - Manchester, NH
Jeff was very kind, patient and knowledgeable throughout whole experience! Took care of everything right away and with a smile! Would definitely recommend!
Extremely helpful, Great service, They care about the customer.
Barbara - Raymond, NH
Tracy - Manchester, NH
I think you all did a great job putting in new oil tank and lines
Out standing service and follow up.
Bob - Salem, MA
Our previous propane provider was completely unresponsive after 5 phone calls that we were running out of propane. I called Townsend and received an immediate return call. They are going to purchase my tank from my previous provider, so I can change my account to Townsend. Thank you Bill and Townsend for your help! Bob
New Heating System
Quin - Belmont, MA
Outstanding Customer Service Great Attention to Detail !
Jeff - Litchfield, NH
On 2/9/2021, the delivery driver, Randy Paradise, went above and beyond to safely deliver home heating oil to my home. Given the recent snow storms, I didn’t have a chance to clear a path for Randy. However, when he arrived we quickly worked together to clear enough of a path and Randy very professionally worked with me to deliver the oil and I want him to know how much I appreciated his service.
Great service! Great response time to a no heat situation!
KevinComeau - Wakefield, MA
Brian did a great job. He explained what he was doing and had my heat back on quickly!
DanHan - Burlington, MA
He came same day, explained me the issues with many details. Very effective
Top shelf sales and service!
Shawn - West Newbury, MA
Townsend Energy provided me with a mini split system for my game room addition on my house. They came right out when I called, provided a comprehensive assessment of equipment options and provided a quote the next day. They had all the work done in a week. The installers were respectful and professional. They worked in the cold until the job was done. To match the siding, they went to several different supply companies so the color of the covering over the lines matched the house. Way above and beyond my expectations. The heat and AC works amazing!
LindaPfeiffer - Marblehead, MA
Brian the service person was terrific. Did service in a timely and professional manndr.
Serviceman were excellent
Brett - Georgetown, MA
I am utilizing Townsend Energy for my oil as well as propane and HVAC. Recently I decided to install a generator and needed an additional propane tank and my propane line adjusted. Matt was extremely polite and courteous. He was well knowledgeable and took the time to speak with me and come up with a plan. Matt installed the new line exactly as we discussed. The installation did not take much time and he even went the extra mile to paint the pipe to match the house. I cannot say enough good things about Matt. I would give Townsend 5 stars except that there was a lack of communication at times as to when the service would be completed. But after speaking with Joe everything was taken care of expeditiously. I would recommend Townsend highly as they always have responded to my needs whether it be propane, HVAC or oil. All the technicians that have come to my house have been fantastic. Cannot say enough good things about them. I cannot member all the names but I do know Matt, Harry, Brad and Manny have been above and beyond. They make Townsend look good.
Good service and then Stephen the miracle worker!
Rosemary - Manchester, NH
Very old house with steam radiators. Very horribly noisy then lost heat to the entire front of the house. Chris then Cody did their best but Stephen was the one who knew the house and that treating the water for mineral build up would help immensely. Just had it done this morning. 3 out of 4 radiators got hot 🥵, last one on the line needs the treatment to get in there and work, then we should be all set. Thank you Stephen!
GeorgeYeremian - West Newbury, MA
Fixed problem quickly
Brian was 5 stars!!
EddNee - Georgetown, MA
The guys that Brian Thayer sent were the best they came in did the job and were polite and very knowledgeable and told me some things I did not know a
Vincent - Litchfield, NH
These guys are the best
FrankSerio - Lynnfield, MA
Brian come on time to a house that had no heat, the furnace needed a lot of hell and Brian knew what to do. He quietly and diligently assessed the problem and got things working. Great technician and an excellent representative of Townsend..
Good Followup. Very informative Installers. Easy to work with
Northeast - Stratham, NH
WendyPage - Arlington, MA
Brian was on time, professional, and friendly and explained the work that he had done.
JamesPeterson - Wilmington, MA
Awesome Same Day Service
Tuned up 1st & 2nd floors heating systems. Oil & Gas. Replaced smoke pipe sections and installed new tune up parts. Tested & adjusted combustion on both units to factory specifications.
New propane @ 338 Grapevine Rd. Wenham
Townsend Energy completed install of new Carrier Furnace and Air Conditioning.
It was a pleasure to speak with you today regarding your installation. We are very happy things went well. Please do not hesitate to give us a call with any questions or concerns you may have. In advance, thank you for writing a review. Warm Regards, Townsend Energy
Good afternoon. It was a pleasure to speak with you today regarding your installation. We are very happy everything went well. Please do not hesitate to give us a call with and questions or concerns you may have. In advance, thank you for writing a review. Warm Regards, Townsend Energy
Lena C requested review for service received on 3/12
It was a pleasure to speak with you today regarding your installation. We are please everything went well and things are running smooth. Please do not hesitate to give us a call if you should have any questions. In advance, thank you for leaving us a review. Warm Regards, Townsend Energy
Good morning. It was a pleasure to speak with you today regarding your installation. We are very pleased all went well and things are running smooth. If you should have any questions, please do not hesitate to give us a call. In advance, thank you for leaving us a review.
Ductless quote Farmington
Serviced oil burner with major overhaul to oil burner and oil line installed new power venter tested combustion and all safeties
Serviced Thermopride warm air, oil fired heating system with new tune up parts and adjusted combustion output to factory specifications.
Serviced Peerless boiler oil heating system with new tune up parts and adjusted combustion emissions to factory specifications.
Good morning. It was a pleasure to speak with you regarding your installation. We are very happy all went well. If you should have any questions please do not hesitate to reach out. In advance, thank you for your review.
It was a pleasure to speak with you today. We are very happy all went well with your installation. Please feel free to reach out to us with any questions you should have. In advance, thank you for leaving us a review.
Mr. Johansen, it was a pleasure speaking with you today regarding your installation. In advance thank you for leaving us a review. Please let us know if you need a technician to come out and make some adjustment.
It was a pleasure to speak with you regarding your installation. We are pleased that all went well. In advance, thank you for leaving us a review. We look forward to continuing to service you for many years to come.
Serviced Burnham hot water heating system with installation of new Natural Gas Valve and thermocouple.
Thermopride Oil Mobile Home Furnace
Serviced Thermopride furnace & Everhot hot water systems. Tested combustion emissions to factory specifications.
Fuel delivery for residential customer heating their home with an oil boiler
Fixing whistle in tank
Serviced Thermopride furnace with new PCB and Hydraulic Jack. Setup furnace to factory specifications.
It was a pleasure to speak with you today regarding your installation. We are happy everything went well. In advance thank you for leaving us a review. We look forward to continuing to service you for many years to come.
Serviced Airco Furnace with new annual tune up parts and tested combustion output to factory specifications.
Quote for a ductless mini split
Installed New Taco 555 Power Head , to operate 2nd floor living room zone.
Completed a Fuel Oil Delivery as part of the service to a customer
Serviced Buderus heating system with new tune up parts, and adjusted combustion output to factory specifications.
Serviced living room radiator with installation of new air coin vent valve.
Serviced Slant Fin heating system with new tune up parts, and installed new oil pump and 2nd floor circulator to resolve oil leak and overheating on 2nd floor zone.
Serviced Weil McLain heating system with new tune up parts and adjusted combustion output to factory specifications.
Tuned up Burnham heating system air handlers with new tune up parts. Set combustion output to factory specifications.
It was a pleasure to speak with you today regarding your installation. We a vey pleased that you are happy with the job we did. In advance, thank you for leaving us a review and we look forward to continuing to service you for many years to come. Once again, Thank You!
It was a pleasure to speak with you today. We are very happy everything went well with your installation. In advance, thank you for leaving us a review. We look forward to continuing to be of service to you for many years to come. Once again, Thank you.
Installed new Motor, fuel pump, and hydraulic damper jack onto Riello oil burner. Set pressures and combustion output to factory specifications.
Quote for a central heat pump or air conditioning system
It was a pleasure to speak with you. We are happy to hear that everything went well with your installation. In advance, that you for leaving us a review. We look forward to continuing to service you for many years to come.
Measured 2010 275 vertical oil tank level, cleaned and inspected tank integrity, for upcoming home sale
Serviced Weil McLain heating system with new tune up parts and serviced water leak.
heating oil delivery next day or sooner
Fuel delivery for residential customer heating their home with an oil boiler