Reviews From Our Customers

Competitive prices and great service

Rob - Gloucester, MA
1 day ago

Townsend had offered the best price in high end equipment and installation. The installation contractor was great!

Great experience

Cathy - Waltham, MA
2 days ago

I always fell bad for the repair individual because we have a crawl space. He worked so hard for us and had a rapid response

Great service

Kris - Newburyport, MA
12 days ago

Brian was knowledgeable about his job and courteous too

Brian M’s Service was excellent!

Anthony - Beverly, MA
13 days ago

Knowledgeable, courteous and efficient tune up service. Brian knew the house and burner and gave a thorough review of his work with possible parts replacement in the future.

Great Service

Rhonda - Danvers, MA
14 days ago

I met with a total of 6 plumbing/heating contractors for replacement of my FHW oil system to gas. Townsend's Specialist was the most detailed in reviewing my current system and determining the best set up and equipment to get provide maximum efficiency. The installation was incredible - clean and neat from start to finish. I love the new system. Separate zones for the bedrooms will save money as well as provide greater comfort. Thank you Townsend!

Great service from Richard

Drew - Salem, NH
17 days ago

First time using Townsend, I called for service and tuneup, Richard showed up on time and did a great job ***** 5 stars all the way

Great Service

Frank - Lynnfield, MA
18 days ago

Brian was punctual, knowledgeable, polite and a great representative of Townsend Energy.

Excellent service provided by Steve!

William - New Boston, NH
18 days ago

Steve is a true professional and provides great service.

Very Professional Company

Juliene - Greenland, NH
19 days ago

After dealing with so many companies that don’t return your calls or show up on time it was so refreshing to work with a very professional company - the team at Townsend was outstanding. They did an amazing job installing my new air handlers, heat pumps and thermostats. I especially appreciate the work they did rewiring my smart thermostats, which was very challenging. They showed up on time, kept me informed and were very respectful of my white carpets. Thanks to Mike and the team. I am moving all my heating and cooling business to Townsend.

Can't beat service

Mike - North Andover, MA
19 days ago

Have been working with Joe for years makes it happen all the time

All systems go!

Jocelyn - West Newbury, MA
19 days ago

Great Service

Frank - Lynnfield, MA
21 days ago

excellent service and quick response

Tremendous, fast service

Richard - Ipswich, MA
22 days ago

Called early morning , rapid response, courteous engagement over phone, arrived quickly , immediate diagnostic eval, identified bad fuel pump, replaced and ran tests, once satisfied system was good talked through entire process. Most outstanding service engagement I have ever had hands down. Can’t recommend Townsend energy highly enough!!!

Excellent service from Brian

Jennifer - Marblehead, MA
23 days ago

Brian found and fixed the problem in minutes and we got our hot water & heating back. Awesome!

Great service!

Terry - Winchester, MA
23 days ago

Quick to schedule for full boiler install!

Gabriel - Bow, NH
24 days ago

Townsend Energy was quick to get us scheduled for a full boiler install and answered all my questions promptly. The installers were very respectful and clean of the area they were working in! Highly suggest this team!

Great service !

Bob - Wakefield, MA
24 days ago

Very professional. Very happy with the service.

Christian - Danvers, MA
25 days ago

thorough, efficient, explains service well, left work area clean, very pleased!!

Susan - Bedford, NH
25 days ago

Very confident in the service!!

Great service

Cynthia - Bedford, NH
25 days ago

I like to request Stephen when I have my furnace tune up every year. He is very professional and courteous.

Great

Rosemarie - Danvers, MA
27 days ago

Excellent job very pleased friendly i request him every year bery thorough

Great service

Anne - Wakefield, MA
27 days ago

Tony is always punctual, courteous and professional. He has excellent knowledge of the oil burner systems. Tony always answers my questions and is very informative. He is the one reason why I contract with Townsend Energy.

Great service

Linda - Salem, MA
29 days ago

You can depend on them , I do trust them to do the job right . When I call I tell them my mom is elderly and needs her heat ASAP , always show up within a couple hours . Great service and very professional .

Professional and efficient!

PATRICK - Medford, MA
30 days ago

Jeff Sartorelli was my contact person for my new oil tank. Jeff is a consummate professional: honest, polite and extremely articulate! The four-man crew who swapped out the oil tanks was also highly professional, efficient and very neat. I would recommend Townsend and their people very enthusiastically! 👏👏👏

Perfect and professional service

Susan - Bedford, NH
32 days ago

Perfect and professional service

Great service and very professional

George - Londonderry, NH
33 days ago

Amazing experience

Great Service with multiple recurring problems

DAVID - Newburyport, MA
33 days ago

It took a number of visits as there were failures at the furnace followed by 2 separate failures of the thermostat. Tony, Harry, Joe, and Dave all made the extra effort to diagnose problems, replace equipment etc. The team also made it very clear that the issue was at the furnace and the thermostat which saved me more than $250 as the initial issue affected the central aircon but the team made it clear it was not an aircon problem but a thermostat/furnace issue. This also made it very clear that having the Service contract on both furnace and aircon is the most economical possible approach, especially as the yearly tune ups are included in the cost. My comment below on pricing is based on the value of the Service contracts and what they deliver.

The first service person was unable to fix the problem - even though he spent hours working on the boiler and “ waiting “ for the water to get hot .

Vicky - Bedford, NH
34 days ago

See above please

Very good job. Excellant worker

Denise - Londonderry, NH
34 days ago

Friendly and knowledgeable

review

Marie - Manchester, NH
35 days ago

Professional, Efficient, and Quality Service!

Erick - Salem, NH
37 days ago

Richie from the Manchester office was great! I recently had a service tune up and the experience was second to none. He was very knowledgeable, professional, and friendly. In the past we have had other companies perform this service and they pale in comparison. Thank you to Richie and Townsend energy for providing a Professional, Efficient, and Quality service!

Outstanding professionalism!

Patrick - Medford, MA
38 days ago

Jeff is a consummate professional in every way. He came to my house and carefully explained the process and options for replacing my oil tank. Jeff is extremely articulate and well spoken, and he represents your company very well!

Great service

Hugh - Winchester, MA
39 days ago

Tony was awesome. Very thorough, knowledgeable and professional. He was also extremely nice.

Great Service! very knowledgeable

Corrie - Danvers, MA
44 days ago

Tony from Townsend Oil was amazing during an emergency call due to an oil leak in our basement! He was able to locate the hole in the tank plug it and contain the spill while walking us through what we will need to do and what to expect in the next few days to get the house cleaned up and the tank replaced.

Good service

Teresa - Beverly, MA
44 days ago

Prompt service

As always, outstanding work!

Patrick - Medford, MA
46 days ago

Tony has been my maintenance guy now for the past three years. I always specifically request him for service. He knows his stuff, he does the job expertly and carefully, and always tells me what he did and why he needed to do it. I have the upmost confidence in Tony! 👍👍👍

Best service

Lisa - Manchester, NH
46 days ago

Excellent service, arrived on time and was very professional and definitely knows his trade.

Timely service

Teresa - Gloucester, MA
51 days ago

Pleasant experience, all questions answered, kind service man.

Great Service and on time

Gerald - Gloucester, MA
54 days ago

Tony was on time, very courteous and knowledgeable.

Always A+ service from tony pep.

Sharon - Danvers, MA
54 days ago

Townsend has been right there for our fuel and service needs.the office when you call has great customer service always friendly and helpful.the serviceman when necessary is knowledgeable and neat .