Local Reviews
Excellent Employees
Alan - Newbury, MA 01951
As a new customer of Townsend Energy, the first 2 Townsend Employees I met and interracted with were the gentleman that installed the new tank and moved the old tank out of the way and then a day later when the delivery truck arrived to fill the tank. Both men were very professional and very pleasant. Both made a point of explaining everything they were doing and all the safety requirements needed when dealing with propane. The installer, Kevin, Arrived on time and set about doing the install, making sure everything was correct.. He tested for leaks and then adjusted everything and didn’t leave until he was sure we understood everything. A first class install. The delivery driver, David managed to get his truck down the tiny streets of Plum Island and got the hose into my yard while being careful to avoid damaging gardens or grass. Again, extremely professional and pleasant enough to explain what he was doing and why he was doing it. Both are Excellent Ambassadors, representing Townsend Energy to Clients..
Excellent Service
Timothy - Londonderry, NH 03053
Gas Check for new account
Charlotte - Newburyport, MA 01950
Very good
Robert - Milford, NH 03055
Very good although I haven’t received update d contract.
Excellent Service
STACY - Merrimack, NH 03054
Excellent
Michelle - Manchester, NH 03104
Love this company
Customer
NORMA - Kittery, ME 03904
Excellent
excellent and fast service
Javier - Manchester, NH 03104
Excellent service
Kathy - Derry, NH 03038
Excellent assistance and great customer service. Thank you
Good service
Shirley - Manchester, NH 03103
Had to call for refill a couple times. Tank was very low. Hopefully won’t happen anymore.
Excellent Service!
Cliff - Pelham, NH 03076
I spoke with Marie at Townsend Total Energy to discuss propane tank size and location options for our home that would best meet our needs. Additionally, we had a tank that needed service as its gauge was inoperative. Marie had Joe contact me to coordinate an onsite visit. Doug was then quick to arrive and assess my location and provide several options that would meet our needs. After careful consideration of these options and after speaking with Joe, it was decided that we would have Townsend add an additional tank and monitor system on our property. Steve was quick to install an additional tank, add a monitor system, perform safety checks and adjust pressures as needed. Everyone involved in the process were extremely helpful, courteous, technically proficient and an absolute pleasure to speak with. The process was quick and painless. We have been with Townsend Total Energy for 1-year now and we are very happy! Thank You!
Happy customer!
Lew - Newbury, MA 01922
Great service thanks to Beth -- straightforward information and answers to questions, quick solution and response to emails. Thank you!
Best Customer Service
Karen - Newburyport, MA 01950
Excellent Technician!!
Brian - Ipswich, MA 01938
Jonathan was GREAT!!!!!! Such a positive person, especially for having to resolve this on a Friday night!!!!! The guy is a BEAST!
Excellent Service
TedJanowsky - Winchester, MA 01890
Outstanding excellent service
Stanley - Rye, NH 03870
Quick, efficient and pleasant renewal of yearly contract as usual. Great doing business with you.
Excellent service!
Holly - Epping, NH 03042
Beth worked with me last year (when budget prices were crazy), got my rate locked in and suggested I call back in July for details about the upcoming year. Well, I called back and once again she got me straightened out. She is competent and pleasant left me with a very favorable impression two years in a row! Go Beth!
Great service
DavidKayser - Beverly, MA 01915
Brian was courteous, pleasant, thorough, explained everything he did and made certain everything was done correctly.
Excellent and FAST service
Amy - Topsfield, MA 01983
Sarah was very helpful and set our new account up quickly and easily!
Happy with my service
Eric - Derry, NH 03038
The technician was very professional and informative. He walked me through the service he provided. In addition, he gave me things to look for in the event that my furnace (which is very old) shows signs that it may be failing.
Excellent service!
Dana - Hudson, NH 03051
We had a problem with boiler and the 2 techs came out on different days. The both of them were great and full of information. They both worked together to get us up and running.
Perfection!
Fawn - Middleton, MA 01949
Good work
CathyBoyle - Reading, MA 01867
Good job done no issues for the past 3days
Excellent service!!
GeorgeS - Beverly, MA 01915
Great service! Quick and helpful
Excellent Service
MarkDiorio - Winchester, MA 01890
Brian did an excellent job. He was knowledgeable, thorough, very neat, and carefully explained the work he performed and system performance. A true professional and pleasure to work with.
Brian Mutascio AC spring tune up
DavidPesky - Danvers, MA 01923
Excellent service!
KarenTiro - Newbury, MA 01951
Brian is very professional and knowledgeable . I requested him to fix my propane heater in my house as he has serviced them before for yearly maintenance. The heater needed an igniter, and Brian explained the entire job to me and ordered the part. Again, requesting Brian, he came back to service the unit and found the part was updated to a newer style, but low and behold, Brian was able to replace the part without any problems, and in record time ! Thank you Townsend Propane for having an awesome technician for over 20 years representing you !
Excellent
ChristineDattero - Medford, MA 02155
Perfect
Lynn - Derry, NH 03038
All my questions were answered without a hitch.
Excellent Service
StevenHutcheson - Newburyport, MA 01950
We were very fortunate to have Brian Mutascio from Townsend Energy working on our heating system. We had a leak that required most of the bottom of the boiler taken out and reinstalled again with new parts. Brian was very careful to make sure everything didn’t leak when reassembled. He did an awesome job under tough circumstances. He even researched an error code for the boiler on his own time at night which paid off the next day.
Townsend Rocks !!
Mr RH - North Andover, MA 01845
Great tech, very thorough
Excellent Service
JaredGuay - Ipswich, MA 01938
Did a great job!
Wonderful!
Carl - Beverly, MA 01915
We needed help understanding how to control our heat pump and auxiliary heating system with the ecobee thermostat. Brian did a wonderful job explaining it to us. He showed us how what was thought was unexpected behavior is controlled by thermostat settings (we can turn it on or off as we wish). He showed us features of the thermostat that we can use to improve the behavior of our heating/cooling system. Thanks to Brian for his time and patience!
Excellent service!
AbbieDiMatteo - Winchester, MA 01890
Brian was on time, friendly, very informative, helpful and an all around pleasure to work with.
Excellent
Pasquale Russolillo - Georgetown, MA 01833
I have been a loyal customer for numerous years. Today we had a technican come to our home to rectify an issue with our boiler. He was a young man from Lawrence. He was extremley polite,respectful and intelligent. If you continue to hire technicians like him, your company will has a strong future. It's great to learn that your company is training individuals from poverished communities. Plenty of talented people they just need a chance. Again thank you he was a pleasure to meet.
phone call
Arthur - Rye, NH 03870
great service
SARAH - Woburn, MA 01801
very pleasant and took time to help with my concerns.
Great customer service
Mr Roger A Powers - Danvers, MA 01923
Customer service rep Cindy was very helpful and listened and responded to the situation in a positive manner. Excellent service.
Well Done!
KenMolloy - Billerica, MA 01862
Excellent! Very professional and thorough!
Extraordinary response, service and communication
PaulOleary - Manchester-by-the-Sea, MA 01944
Having an urgent problem, I received an immediate response. Brian provided the highest level of service and communication. Impressive.
Sarah .
Hi Alexsandra, it was a pleasure speaking with you and setting up your new Townsend account. At Townsend, we value our customers' feedback and would greatly appreciate if you could leave a review on the service that was provided by Sarah. Thank you!
Sarah .
Hi Julie, it was a pleasure speaking with you and setting up your new Townsend account. At Townsend, we value our customers' feedback and would greatly appreciate if you could leave a review on the service that was provided by Sarah. Thank you!
Sarah .
Hi Frank & Roberta, it was a pleasure speaking with you and setting up your new Townsend account. At Townsend, we value our customers' feedback and would greatly appreciate if you could leave a review on the service that was provided by Sarah. Thank you!
Sarah .
Hi Tyler, it was a pleasure speaking with you and setting up your new Townsend account. At Townsend, we value our customers' feedback and would greatly appreciate if you could leave a review on the service that was provided by Sarah. Thank you!
Sarah .
Hi Melissa, it was a pleasure speaking with you and setting up your new Townsend account. At Townsend, we value our customers' feedback and would greatly appreciate if you could leave a review on the service that was provided by Sarah. Thank you!
Sarah .
Hi Carrie, it was a pleasure speaking with you and setting up your new Townsend account. At Townsend, we value our customers' feedback and would greatly appreciate if you could leave a review on the service that was provided by Sarah. Thank you!
JONATHAN J.
Hi Nick, it was a pleasure speaking with you today. At Townsend, we value our customers' feedback and would greatly appreciate if you could leave a review on the service that was provided by Jon J. Thank you!
Brian M.
Reviewed Carrier infinity Fault codes and cleaned debris off communication PCB board, and addressed low pressure fault by topping off R410a refrigerant to manufacture specifications.
Sarah .
Hi Linda, it was a pleasure speaking with you and setting up your new Townsend account. At Townsend, we value our customers' feedback and would greatly appreciate if you could leave a review on the service that was provided by Sarah. Thank you!
Beth R.
It was a pleasure speaking with you today! At Townsend, we value our customers' feedback and would greatly appreciate if you could leave a review on the service that was provided. Thank you!
Sarah .
Hi Kurt, it was a pleasure speaking with you and setting up your new Townsend account. At Townsend, we value our customers' feedback and would greatly appreciate if you could leave a review on the service that was provided by Sarah. Thank you!
Beth R.
It was a pleasure speaking with you today! At Townsend, we value our customers' feedback and would greatly appreciate if you could leave a review on the service that was provided. Thank you!
Beth R.
It was a pleasure speaking with you today! At Townsend, we value our customers' feedback and would greatly appreciate if you could leave a review on the service that was provided. Thank you!
Beth R.
It was a pleasure speaking with you today! At Townsend, we value our customers' feedback and would greatly appreciate if you could leave a review on the service that was provided. Thank you!
Beth R.
It was a pleasure speaking with you today! At Townsend, we value our customers' feedback and would greatly appreciate if you could leave a review on the service that was provided. Thank you!
Brian M.
Recharged expansion tank, and installed new relief valve . Tested exp tank air valve for leak.
Sarah .
Hi Daniel, it was a pleasure speaking with you and setting up your new Townsend account. At Townsend, we value our customers' feedback and would greatly appreciate if you could leave a review on the service that was provided by Sarah. Thank you!
Andrew M.
ATU
Sarah .
Hi Natasha, it was a pleasure speaking with you and setting up your new Townsend account. At Townsend, we value our customers' feedback and would greatly appreciate if you could leave a review on the service that was provided by Sarah. Thank you!
Beth R.
It was a pleasure speaking with you today! At Townsend, we value our customers' feedback and would greatly appreciate if you could leave a review on the service that was provided. Thank you!
Beth R.
It was a pleasure speaking with you today! At Townsend, we value our customers' feedback and would greatly appreciate if you could leave a review on the service that was provided. Thank you!
Beth R.
It was a pleasure speaking with you today! At Townsend, we value our customers' feedback and would greatly appreciate if you could leave a review on the service that was provided. Thank you!
Sarah .
Hi Peter, it was a pleasure speaking with you and setting up your new Townsend account. At Townsend, we value our customers' feedback and would greatly appreciate if you could leave a review on the service that was provided by Sarah. Thank you!
Sarah .
Hi Sheila, it was a pleasure speaking with you and setting up your new Townsend account. At Townsend, we value our customers' feedback and would greatly appreciate if you could leave a review on the service that was provided by Sarah. Thank you!
Sarah .
Hi Tim, it was a pleasure speaking with you and setting up your new Townsend account. At Townsend, we value our customers' feedback and would greatly appreciate if you could leave a review on the service that was provided by Sarah. Thank you!
JONATHAN J.
Hi Diane, it was a pleasure speaking with you today. At Townsend, we value our customers' feedback and would greatly appreciate if you could leave a review on the service that was provided by Jon J. Thank you!
Sarah .
Hi Mukunda, it was a pleasure speaking with you and setting up your new Townsend account. At Townsend, we value our customers' feedback and would greatly appreciate if you could leave a review on the service that was provided by Sarah. Thank you!
Sarah .
Hi Jennifer, it was a pleasure speaking with you and setting up your new Townsend account. At Townsend, we value our customers' feedback and would greatly appreciate if you could leave a review on the service that was provided by Sarah. Thank you!
Beth R.
It was a pleasure speaking with you today! At Townsend, we value our customers' feedback and would greatly appreciate if you could leave a review on the service that was provided. Thank you!
Brian M.
Tuned up Slant Finn heating system with new parts and cleaning. System efficiency tested to manufacture specifications.
Ellen J.
Thank you for your review of Tyler, Townsend appreciates your feedback.
Sarah .
Hi Nancy, it was a pleasure speaking with you and setting up your new Townsend account. At Townsend, we value our customers' feedback and would greatly appreciate if you could leave a review on the service that was provided by Sarah. Thank you!
Sarah .
Hi Charlotte, it was a pleasure speaking with you and setting up your new Townsend account. At Townsend, we value our customers' feedback and would greatly appreciate if you could leave a review on the service that was provided by Sarah. Thank you!
Sarah .
Hi Kelsey, it was a pleasure speaking with you and setting up your new Townsend account. At Townsend, we value our customers' feedback and would greatly appreciate if you could leave a review on the service that was provided by Sarah. Thank you!
Cynthia S.
This cust called in very happy with service tech Dick L. Thought he did a fantastic job on his service 9/13/23.
Sarah .
Hi Tim, it was a pleasure speaking with you and setting up your new Townsend account. At Townsend, we value our customers' feedback and would greatly appreciate if you could leave a review on the service that was provided by Sarah. Thank you!
Beth R.
It was a pleasure speaking with you today! At Townsend, we value our customers' feedback and would greatly appreciate if you could leave a review on the service that was provided. Thank you!
Monique A.
Great Technician Experience
Andrew M.
ATU
Beth R.
It was a pleasure speaking with you today! At Townsend, we value our customers' feedback and would greatly appreciate if you could leave a review on the service that was provided. Thank you!
Beth R.
It was a pleasure speaking with you today! At Townsend, we value our customers' feedback and would greatly appreciate if you could leave a review on the service that was provided. Thank you!
Sarah .
Hi Jean, it was a pleasure speaking with you and setting up your new Townsend account. At Townsend, we value our customers' feedback and would greatly appreciate if you could leave a review on the service that was provided by Sarah. Thank you!
JONATHAN J.
HI George, it was a pleasure speaking with you today. At Townsend, we value our customers' feedback and would greatly appreciate if you could leave a review on the service that was provided by Jon J. Thank you!
Sarah .
Hi Hunter, it was a pleasure speaking with you and setting up your new Townsend account. At Townsend, we value our customers' feedback and would greatly appreciate if you could leave a review on the service that was provided by Sarah. Thank you!
JONATHAN J.
Hi Mrs. Cassidy, it was a pleasure speaking with you today. At Townsend, we value our customers' feedback and would greatly appreciate if you could leave a review on the service that was provided by Jon J. Thank you!