Local Reviews

Townsend Energy Rated 4.9 out of 5 stars based on 1973 customer reviews

Map of Derry, NH 03038

Prompt and very efficient service




Review of Townsend Energy

Tina was amazingly helpful...

DerryNH03038 42.8575-71.225

Map of Milford, NH 03055

Service above and beyond




Review of Townsend Energy

Marie helped me out with a difficult situation. I thought I had a fixed-price contract but it turned out I didn't. She was able to substantially reduce the cost of my last delivery and give me excellent advice going forward. Throughout she was polite, explained everything clearly and got back to me quickly with a solution. Dealing with the public--especially about money!-- can be challenging. Marie was wonderful and I am grateful for her help. I hope Townsend Energy knows how valuable it is to them to have someone like her representing their business to the public.

MilfordNH03055 42.8075-71.6675

Map of Amherst, NH 03031

Very Good Service




Review of Townsend Energy

Beth was extremely helpful today. We had a misunderstanding about the pricing, a mistake with an incorrect email address for our account, etc. and Beth was able to clarify the price model, get a contract in place while I was on the phone with her, and even scheduled a service technician to address our furnace needs. I am thankful for Beth's time today.

AmherstNH03031 42.82-71.585

Map of Greenland, NH 03840

Excellent Service




Review of Townsend Energy

Cynthia was extremely helpful and was able to straighten out an issue the I had with a billing problem. This was the 3rd time I had to call on this same issue and Cynthia was able to fix the issue in no time at all. Thanks Cynthia!!

GreenlandNH03840 43.05-70.8275

Map of Goffstown, NH 03045

great oil furnace service




Review of Townsend Energy

had your seasonal burner service. Your tech did a great job. He replaced a defective part and the furnace has never been better. Great Job.

GoffstownNH03045 43.015-71.6125

Map of Hudson, NH 03051

Excellent Service




Review of Townsend Energy

Hi I had another Problem with this disaster of a Furnace. Harry was over Wednesday March 1st and took care of the Problem here again. I give Harry 10 Star Rating he is GREAT AT WHAT HE DOES Katherine Docos

HudsonNH03051 42.7725-71.39

Map of Londonderry, NH 03053

Excellent service




Review of Townsend Energy

I completely forgot to shovel a path to my oil tank but my delivery was made just as promised. Awesome customer service. Would recommend to anyone

LondonderryNH03053 42.865-71.3975

Map of Newbury, MA 01922

Excellent Service




Review of Townsend Energy

Excellent service and actually called back to thank them! Our heat went out and they were here within an hour.

NewburyMA01922 42.7525-70.9325

Map of Beverly, MA 01915

Excellent job!




Review of Townsend Energy

We have had this issue for a few months and have had other technicians look into it with no solution. Brian took the time to check every possible source of the problem and explained what he was doing and why along the way. He did all the safety tests to make sure we had the right amount of gas. While testing, since there was a chance he would find nothing wrong, he had the forethought to call the manufacturer and waited for an agent to take the call (while he was still checking the last couple of possible problems.) The manufacturer had seen this issue before and provided a solution that will hopefully work! We really appreciated Brian taking the time to check everything!

BeverlyMA01915 42.55-70.8825

Map of Manchester, NH 03103

GREAT SERVICE




Review of Townsend Energy

ManchesterNH03103 42.9475-71.4475

excellent service




Review of Townsend Energy

BeverlyMA01915 42.5825-70.8875

Excellent Job!




Review of Townsend Energy

I was ready to have Townsend come remove the tanks from my house because I was so mad about a recent situation. Judy Rivera called me and turned a very unhappy customer into a very happy one. Thank you Judy!

BedfordNH03110 42.9475-71.5125

Marie was super helpful!




Review of Townsend Energy

MerrimackNH03054 42.8475-71.5125

Excellent




Review of Townsend Energy

Working with Tina is always a pleasure. Tina takes the time to make sure that I get the best plan that is possible and has been there for me no matter what. Townsend Oil you have an asset in Tina.

StrathamNH03885 43.045-70.9025

excellent service




Review of Townsend Energy

North HamptonNH03862 42.975-70.7875

Great Job Max




Review of Townsend Energy

spoke with Max, very pleasant, efficient, easy to understand and quick to help me fix our Invoice.

ChesterNH03036 42.97-71.245

Excellent service




Review of Townsend Energy

BerwickME03901 43.3-70.8175

Capped the propane line to the dryer




Review of Townsend Energy

YorkME03909 43.165-70.6475

Problems




Review of Townsend Energy

Needed a new oil tank. Technician (who was very good)was doing annual check up found and patched leaks. Installation team, subcontractors, we’re not. A few hours after installation of new tank, furnace shut down. They had made some errors in installation by allowing air into line. Emergency tech came at 11PM and fixed it. My experience is that the technicians from Townsend are very good, but the subcontractors are not. I am basing this review on the installation of the tank.

HaverhillMA01832 42.7825-71.16

Great customer service




Review of Townsend Energy

Very satisfied with the service plan options and prices. Beth was so pleasant and knowledgeable.

WilmingtonMA01887 42.6025-71.1425

Cindy is Awesome




Review of Townsend Energy

Great customer service and just a pleasant person to talk to.

AuburnNH03032 42.99-71.3575

Excellent Customer Service




Review of Townsend Energy

Marie was great, friendly and helpful!

MelroseMA02176 42.4525-71.075

Great service




Review of Townsend Energy

Andy was great he took care of my problem quickly and without any hesitation. Thank you

LitchfieldNH03052 42.815-71.4325

Helpful, resourceful and kind




Review of Townsend Energy

CandiaNH03034 43.0725-71.2825

Satisfied customer




Review of Townsend Energy

Sarah was a joy to work with! She was efficient and knowledgeable as she walked me through the process of setting up an account.

RowleyMA01969 42.73-70.87

Excellent service!!!




Review of Townsend Energy

AmesburyMA01913 42.8675-70.9175

Excellent




Review of Townsend Energy

Beth went up and beyond

DanversMA01923 42.585-70.9225

Excellent service!




Review of Townsend Energy

Beth Roche did an excellent job helping me out to retrieve some older records. She also proactively offered to set up another autopay to make my life easier!

RockportMA01966 42.6825-70.625

Tina rocks




Review of Townsend Energy

For the many years I been with them and the ownership changes, one constant has been Tina's professionalism, and great customer service!

RochesterNH03867 43.2625-70.945

Great service




Review of Townsend Energy

Very helpful and very understanding.

KitteryME03904 43.1275-70.7125

Cleaning




Review of Townsend Energy

Technicians polite, showed up when expected. Customer Service poor. We had to call 2X in order to get information on our bill. All we were or expect is an itemized bill. The cost of the cleaning, the cost of the part, etc. Grouping it into one bill is not good customer service in my option. We been good customers for years and depend on your knowledge. I understand someone finally called back and are giving us a $25. Credit, which in my opinion is not enough but we got some answers. Thank you.

ManchesterNH03109 42.975-71.415

Completely Satisfied




Review of Townsend Energy

I was completely satisfied with the professionalism, level of knowledge, and friendly exchange regarding the fuel price program plan.

NewburyportMA01950 42.815-70.8175

Great Service




Review of Townsend Energy

My Furnace Died again on the Coldest night. Harry was over at 2am and fixed the problem but he told me the furnace was dirty. So Today Feb6th Monday I have another Service man here and yes the Furnace was not properly cleaned when I had a Tune Up in Sept 2022. Harry and this guy I have today are GREAT SERVICE people and REALLY know what they are doing and very THOROUGH Kathy Docos

HudsonNH03051 42.7725-71.39

Great Service




Review of Townsend Energy

Talked to Karole in the office about my oil level and the cold snap on 2/3/23. She explained my oil level in my tank was good. Karole said she could fill it in a couple of days. However no sooner did I get off the phone, and my tank was filled. WOW!!!! Amazing !!!! My concerns were met in a timely manner. Thank you Karole and whoever came to fill my tank.

ManchesterNH03103 42.975-71.4425

Townsend Energy




Review of Townsend Energy

I was one of Rye Energy’s first customers when we lived in Rye. It was just him and his truck. After many years of great service, Petro took over. It was horrible. Then Townsend took over. Now it is like a neighbor is in charge again. Thank you.

KitteryME 43.095-70.7075

Excellent response and help




Review of Townsend Energy

AmesburyMA01913 42.86-70.97

A Very Nice Person




Review of Townsend Energy

Hello, I called to check on an upcoming propane delivery. Marie was patient, kind, and professional. I also made a payment with her. She did a nice job in completing the transaction with an email. Far the most, people working at Townsend are very nice.

PlaistowNH03865 42.8125-71.0675

question about billing




Review of Townsend Energy

BedfordNH03110 42.9625-71.4825

The lady I talked to was very knowledgable and friendly, great conversation an fun to talk to




Review of Townsend Energy

I wanted an earlier delivery because I don"t trust my oil tank gauge and the lady I talked to moved my delivery date up one week . thank you

BeverlyMA01915 42.5825-70.88

Extremely Helpful




Review of Townsend Energy

The customer service experience with Marie was exceptional. She was informative, engaging, and very helpful.

NewburyportMA01950 42.815-70.8175

Sarah .

Sarah .

Hi Ashley, it was a pleasure speaking with you and setting up your new Townsend account.   At Townsend, we value our customers' feedback and would greatly appreciate if you could leave a review on the service that was provided by Sarah.  Thank you!

Near Huron Ave, Danvers, MA 01923
Cynthia S.

Cynthia S.

Cust called to have serv. tune ups done after 1:00 on Wed. Also questioned balance due on acct. I checked with serv. and called the cust. back. He was pleased with the time frame offered and after going over the transaction report I emailed him he will be paying off the balance. Thanked me

Near St Thomas More Dr, Winchester, MA 01890
Beth R.

Beth R.

It was a pleasure speaking with you today! At Townsend, we value our customers' feedback and would greatly appreciate if you could leave a review on the service that was provided today? Thank you!

Near Butterfield Ln, Stratham, NH 03885
Beth R.

Beth R.

It was a pleasure speaking with you today! At Townsend, we value our customers' feedback and would greatly appreciate if you could leave a review on the service that was provided today? Thank you!

Near Hillcrest Rd, Wakefield, MA 01880
Beth R.

Beth R.

It was a pleasure speaking with you today! At Townsend, we value our customers' feedback and would greatly appreciate if you could leave a review on the service that was provided today? Thank you!

Near Skilton Ln, Burlington, MA 01803
Beth R.

Beth R.

It was a pleasure speaking with you today! At Townsend, we value our customers' feedback and would greatly appreciate if you could leave a review on the service that was provided today? Thank you!

Near W Shore Rd, Merrimac, MA 01860
Heather B.

Heather B.

Good morning! Congrats on your new Fujitsu Equipment that was recently installed! At Townsend, we value our customers' feedback and would greatly appreciate if you could leave a review on how your recent installation went. Thank you for your business! - Heather B (Installation Team Member)

Near Buchanan Rd, Salem, MA 01970
Brian M.

Brian M.

Drained water from floor mounted expansion tank and recharged with air per tank pressure specifications. Tested high limit and inspected indirect aquastat well.

Near Hale St, Beverly, MA 01915
Brian M.

Brian M.

Installed New Honeywell Gas Valve. Tested natural gas pressures, and combustion emissions, for Inter City products furnace.

Near Acorn St, Malden, MA 02148
Tina V.

Tina V.

Good morning! It was a pleasure speaking with you today about getting the service invoice and service plan information you requested and changing your auto budget form of payment.  At Townsend, we value our customers' feedback and would greatly appreciate it if you could leave a review of the service that was provided today.  Thank you!

Near Nally Ave, Gloucester, MA 01930
Tina V.

Tina V.

Good morning! It was a pleasure speaking with you today about getting you on price protection.  At Townsend, we value our customers' feedback and would greatly appreciate it if you could leave a review of the service that was provided today.  Thank you!

Near Gulf Rd, Derry, NH 03038
Brian M.

Brian M.

Tuned up Weil McClain heating system and installed new oil pump. Tested pressures and combustion efficiency to manufacturer specifications.

Near Albany Cir, Beverly, MA 01915
Brian M.

Brian M.

Tuned up both of your Carrier furnaces and hot water heater, All final pressures and combustion tested to manufacture specifications. Left results tag on all units .

Near Hale St, Beverly, MA 01915
Marie F.

Marie F.

Near Ball Hill Rd, Milford, NH 03055
Tina V.

Tina V.

Good morning! It was a pleasure speaking with you today about getting your account set back up on auto payemnts for your budget.  At Townsend, we value our customers' feedback and would greatly appreciate it if you could leave a review of the service that was provided today.  Thank you!

Near Barbour Rd, Hampton, NH 03842
Beth R.

Beth R.

It was a pleasure speaking with you today! At Townsend, we value our customers' feedback and would greatly appreciate if you could leave a review on the service that was provided today? Thank you!

Near Prospect Hill St, Merrimac, MA 01860
Beth R.

Beth R.

It was a pleasure speaking with you today! At Townsend, we value our customers' feedback and would greatly appreciate if you could leave a review on the service that was provided today? Thank you!

Near Tenneys Ct, Newbury, MA 01951
Heather B.

Heather B.

Good morning! Congrats on your new Riello burner that was recently installed! At Townsend, we value our customers' feedback and would greatly appreciate if you could leave a review on how your recent installation went. Thank you for your business! - Heather B (Installation Team Member)

Near Perkins Row, Topsfield, MA 01983
Heather B.

Heather B.

Good morning! Congrats on your new boiler and oil tank that was recently installed! At Townsend, we value our customers' feedback and would greatly appreciate if you could leave a review on how your recent installation went. Thank you for your business! - Heather B (Installation Team Member)

Near Weymouth Dr, Bedford, NH 03110
Heather B.

Heather B.

Good morning! Congrats on your new furnace that was recently installed! At Townsend, we value our customers' feedback and would greatly appreciate if you could leave a review on how your recent installation went. Thank you for your business! - Heather B (Installation Team Member)

Near Belcher St, Essex, MA 01929
Heather B.

Heather B.

Good morning! Congrats on your new Roth oil tank that was recently installed! At Townsend, we value our customers' feedback and would greatly appreciate if you could leave a review on how your recent installation went. Thank you for your business! - Heather B (Installation Team Member)

Near Olde Lyme Rd, Winchester, MA 01890
Heather B.

Heather B.

Good morning! Congrats on your new Roth oil tank that was recently installed! At Townsend, we value our customers' feedback and would greatly appreciate if you could leave a review on how your recent installation went. Thank you for your business! - Heather B (Installation Team Member)

Near Carolyn Dr, Danvers, MA 01923
Heather B.

Heather B.

Good morning!! Congrats on your new Oil Tank that was recently installed! At Townsend, we value our customers' feedback and would greatly appreciate if you could leave a review on how your recent installation went. Thank you for your business! - Heather B (Installation Team Member)

Near Summer St, Manchester-by-the-Sea, MA 01944
Heather B.

Heather B.

Hello! Congrats on your new Granby oil tank that was recently installed! At Townsend, we value our customers' feedback and would greatly appreciate if you could leave a review on how your recent installation went. Thank you for your business! - Heather B (Installation Team Member)

Near Belleview Ave, Salem, MA 01970
Heather B.

Heather B.

Good morning, Congrats on your new hot water tank that was recently installed! At Townsend, we value our customers' feedback and would greatly appreciate if you could leave a review on how your recent installation went. Thank you for your business! - Heather B (Installation Team Member)

Near 6th St, Dover, NH 03820
Heather B.

Heather B.

Good morning! Congrats on your new Bradford White electric water heater that was recently installed! At Townsend, we value our customers' feedback and would greatly appreciate if you could leave a review on how your recent installation went. Thank you for your business! - Heather B (Installation Team Member)

Near Prescott Rd, Raymond, NH 03077
Heather B.

Heather B.

Good morning! Congrats on your new Thermo Pride Oil Furnace that was recently installed! At Townsend, we value our customers' feedback and would greatly appreciate if you could leave a review on how your recent installation went. Thank you for your business! - Heather B (Installation Team Member)

Near Goldrush Ln, Rochester, NH 03868
Heather B.

Heather B.

Good Morning. Congrats on your new Roth Oil Tank that was recently installed! At Townsend, we value our customers' feedback and would greatly appreciate if you could leave a review on how your recent installation went. Thank you for your business! - Heather B (Installation Team Member)

Near Perley Ave, Ipswich, MA 01938
Sarah .

Sarah .

Hi Abraham, it was a pleasure speaking with you and setting up your new Townsend account.   At Townsend, we value our customers' feedback and would greatly appreciate if you could leave a review on the service that was provided by Sarah.  Thank you!

Near Killam Hill Rd, Boxford, MA 01921
Sarah .

Sarah .

Hi Arturo, it was a pleasure speaking with you and setting up your new Townsend account.   At Townsend, we value our customers' feedback and would greatly appreciate if you could leave a review on the service that was provided by Sarah.  Thank you!

Near Jetwood St, North Andover, MA 01845
Beth R.

Beth R.

It was a pleasure speaking with you today! At Townsend, we value our customers' feedback and would greatly appreciate if you could leave a review on the service that was provided today? Thank you!

Near Ellen Rd, Burlington, MA 01803
Mac S.

Mac S.

CONFIRMED DELIVERY FOR 3.20.23

Near Meadow Rd, Bedford, NH 03110
Mac S.

Mac S.

CONFIRMED DELIVERY FOR NO HEAT CALL

Near September Dr, Greenland, NH 03840
Mac S.

Mac S.

UPDATED CREDIT CARD INFO

Near Quail Dr, Rochester, NH 03867
Mac S.

Mac S.

EMAILED INVOICE FOR 2.7.23 DELIVERY

Near Essex, MA 01929
Mac S.

Mac S.

SCHEDULED NO HEAT/HOT WATER CALL

Near Wentworth Ln, Derry, NH 03038
Tina V.

Tina V.

Good afternoon! It was a pleasure speaking with you today about getting your proane all squared away with the delivery and also getting you monitors for you tanks.  At Townsend, we value our customers' feedback and would greatly appreciate it if you could leave a review of the service that was provided today.  Thank you!

Near Corriveau Dr, Hooksett, NH 03106
Beth R.

Beth R.

It was a pleasure speaking with you today! At Townsend, we value our customers' feedback and would greatly appreciate if you could leave a review on the service that was provided today? Thank you!

Near Prospect St, Milford, NH 03055
Beth R.

Beth R.

It was a pleasure speaking with you today! At Townsend, we value our customers' feedback and would greatly appreciate if you could leave a review on the service that was provided today? Thank you!

Near Brickett St, West Newbury, MA 01985
Beth R.

Beth R.

It was a pleasure speaking with you today! At Townsend, we value our customers' feedback and would greatly appreciate if you could leave a review on the service that was provided today? Thank you!

Near S Porter St, Manchester, NH 03103
Brian M.

Brian M.

Tuned up Burnham oil heating boiler with cleaning and installed new tune up parts.

Near Price Rd, Peabody, MA 01960
Mac S.

Mac S.

UPDATED CONTACT INFO ON INVOICES TO SHOW CUSTOMERS NAME

Near Tolford Hill Rd, Bedford, NH 03110
Mac S.

Mac S.

SCHEDULED DELIVERY

Near Cilley Rd, Manchester, NH 03103
Mac S.

Mac S.

CONFIRMED DELIVERY

Near Wilmington, MA 01887
Mac S.

Mac S.

CONFIRMED DELIVERY

Near High Rd, Newbury, MA 01951