Local Reviews
Excellent service
Scott - Winchester, MA 01890
Excellent service
Richard - Reading, MA 01867
Chris was great so was the office Amanda always called me with information i needed. I would definitely recommend them to others family and friends.
The guy you want when you can’t figure it out!
JenniferMcGivern - Newbury, MA 01951
Brian was the guy I needed! He was very professional and extremely capable.
Excellent service
NanuBrates - Winchester, MA 01890
Outstanding service and quality workmanship!
customer service
James - Newbury, MA 01951
customer service is fast and accurate
Very happy customers!
CarolMarvelley - Hamilton, MA 01982
The technician was very competent and kind. He seemed very knowledgeable and worked hard until we had air conditioning again. We were very pleased with him.
Highly recommend
BARBARA - Manchester, NH 03104
Above the norm in all aspects.
Outstanding Customer Service
Mary - Barrington, NH 03825
Beth was so much help and shared information that made sense. Very important!!!
Excellent Service
Emily - Gloucester, MA 01930
Extremely pleased with the gentleman who arrived on time at my home to do maintenance on my Forced Hot Air furnace which had not been cleaned for 4 years. He was able to discover a few major issues with my first floor AC preventing the AC to function. He was able to replace them and the AC became alive. It has been running since. Temp in the 80 ies that day. Very patient. It was a long day for this gentleman. Thanks so much..
Dana was awesome!
David - Greenland, NH 03840
Technician Dana is a tremendous asset to your company. He performed multiple services at our residence and he was professional, knowledgeable and very personable. What a great guy! Thank you.
Excellent service!!!
Ruth - Newburyport, MA 01950
Wonderful ac repair job by Angel Marcon! Was timely and pleasant!! Perfect in every way!
Excellent Service
StanleyEng - Salem, MA 01970
Brian had a difficult time finding the source of the problem. He went step by step, found the issue & fixed it.
Excellent Service
Christine - Beverly, MA 01915
Great service all the time!!!
Grateful to get it done!
Sarah - Danvers, MA 01923
Brian was very respectful. Thorough, and his explanation of what he was doing. I was very happy with the work he did.
Outstanding Service
Kathleen - Malden, MA 02148
Enriki did an outstanding job with the tune ups of our 2 AC’s. We requested a new thermostat and the new one did not work properly! He checked with us the next day to see if it was working….very dedicated! Since he was on another job the next day, technician Brian completed the change over to another thermostat! Brian also was excellent! Nice to know Townsend has to outstanding technicians. Great job!!! We were happy with both of them! Kathy Rush
Excellent Service!
Daniel Peluso - Danvers, MA 01923
I would like to speak about the OT charge.
Excellent
Joseph - Rye, NH 03870
Excellent Service
ROBERT - Wakefield, MA 01880
Enrique, the AC Service Technician, was very efficient. He inspected, replaced parts, AND cleaned the condenser. He then inspected and replaced the filters in the attic. He was also very pleasant.
Great Service
MollyCarlSmith - Amesbury, MA 01913
Brian was unbelievable and managed to fix all of our issues by listening to our concerns! He walked through everything with us and triple checked to make sure everything was in working order. We couldn’t speak of Brian highly enough. He is a credit to Townshend Energy!
Happy Townsend customer
BradleyHildt - Essex, MA 01929
Brian was great!
Excellent service!
John - Newburyport, MA 01950
Your technician Henrique did a phenomenal job. He communicated well and walked me through what he was doing step by step. I couldn’t be happier!
Great service from Brian
Tom Mercuro - Saugus, MA 01906
Brian was very courteous and knowledgeable
Excellent service!!
Tony - Wilmington, MA 01887
Brian was awesome! Fast, efficient, excellent service call!
Excellent service
William - Gloucester, MA 01930
Brian was a very good technician. He was very knowledgeable about the service work that was being performed. He was courteous and respectful. Explaining the service work he was doing and cleaned up his work area. I appreciated his willingness to explain the service work he did.
Great and thorough service
KeithBeers - Wenham, MA 01984
Brian went above and beyond. He took the time to address matters beyond the immediate issue that he came to fix. He was knowledgeable, respectful of our home, and helpful in explaining what he was doing and why.
Excellent Service!
KevinCorr - Woburn, MA 01801
Brian was on time, very polite, very knowledgeable and he presented an honest assessment of my home’s systems’ functioning and expected lifespans. Much appreciated.
Excellent service
TammyCaristo - Reading, MA 01867
Excellent service
Elise - Beverly, MA 01915
Brian did a thorough job getting our hot water heater back on track!
Excellent service and a great price
Stephen - Candia, NH 03034
Best service you could ask for ! Beth is the best customer relations person!!
Excellent
Danielle - Newbury, MA 01951
Excellent Service-The Best!!
Rob - Newbury, MA 01951
Sarah is just a delight! She is the epitome of excellent customer service. Wish our current younger generation had the same upbringing and skills to know what customer service is really about!
Excellent Customer Service
PAULA - Rye, NH 03870
I had a miscommunication with a generator installer which resulted in an unnecessary service call for my propane tank pressure. Even though the technician went to my home, I was not charged. The woman who helped me on the phone was very kind to me while I tried to reach the generator folks. I am very grateful! Thank you!
Helpful assistance!
Lauren - Ipswich, MA 01938
Clear information and comparisons provided to make my best decisions
Excellent service!
Patrice - Ipswich, MA 01938
Brian provided exceptional and professional service!
Very good service
ANNETTE - Methuen, MA 01844
The young man Angel that came to my home was polite and did a very nice job. I live alone and I worry about my heating system running properly, he was efficient and told me all he did to clean the burner. I called to express how nice he was and the lady sent me this survey. Please thank him for being so nice.
Once again Excellent service!
Paul - Boxford, MA 01921
The experience so far is good!
Daphne - Wenham, MA 01984
As a new customer my experience is limited! My tank is half full so I cannot truthfully comment about price! Manny was exceptionally nice and very helpful!
Brian Mustachio
RochelleJoseph - Rowley, MA 01969
Brian was very professional and took time to summarize the work done and the next steps in the work process to complete the job. Excellent.
Excelent service
Bruno - Salisbury, MA 01952
Sarah is great professional, patient, explained everything perfectly, and very attentive
Excellent Service
SUSAN - Newburyport, MA
On time, knowledgeable, courteous, thorough, friendly and respectful.
Beth R.
It was a pleasure speaking with you this week to get your account set up! At Townsend, we value our customers' feedback and would greatly appreciate if you could leave a review on the service that was provided. Thank you!
Beth R.
It was a pleasure speaking with you today! At Townsend, we value our customers' feedback and would greatly appreciate if you could leave a review on the service that was provided. Thank you!
Beth R.
It was a pleasure speaking with you today! At Townsend, we value our customers' feedback and would greatly appreciate if you could leave a review on the service that was provided. Thank you!
Beth R.
It was a pleasure speaking with you today! At Townsend, we value our customers' feedback and would greatly appreciate if you could leave a review on the service that was provided. Thank you!
Brian M.
Serviced to clean and test Hayward Pool heater. All operational.
Andrew W.
Beth R.
It was a pleasure speaking with you today! At Townsend, we value our customers' feedback and would greatly appreciate if you could leave a review on the service that was provided. Thank you!
Brian M.
Tuned up Carrier central AC system with cleaning and testing. All temperatures and pressures are in range installed clean air filter.
Sarah .
Hi Kelly, it was a pleasure speaking with you and setting up your new Townsend account. At Townsend, we value our customers' feedback and would greatly appreciate if you could leave a review on the service that was provided. Thank you!
Sarah .
Hi Ashley, it was a pleasure speaking with you and setting up your new Townsend account. At Townsend, we value our customers' feedback and would greatly appreciate if you could leave a review on the service that was provided. Thank you!
Sarah .
Hi Xiomara, it was a pleasure speaking with you and setting up your new Townsend account. At Townsend, we value our customers' feedback and would greatly appreciate if you could leave a review on the service that was provided. Thank you!
Sarah .
Hi Christine, it was a pleasure speaking with you and setting up your new Townsend account. At Townsend, we value our customers' feedback and would greatly appreciate if you could leave a review on the service that was provided. Thank you!
Sarah .
Hi Tali, it was a pleasure speaking with you and setting up your new Townsend account. At Townsend, we value our customers' feedback and would greatly appreciate if you could leave a review on the service that was provided. Thank you!
Sarah .
Hi Norman, it was a pleasure speaking with you and setting up your new Townsend account. At Townsend, we value our customers' feedback and would greatly appreciate if you could leave a review on the service that was provided. Thank you!
Brian M.
Tuned up Bosch heating furnaces and Rinnai Tankless, with cleaning , flushing and testing. All set.
Barbara C.
Chris M.
Brian M.
Brian serviced your gas hot water tank today. The gas burner was removed for cleaning. Lighted gas pilot and now tank is heating up . Leak checked all gas connections. All set.
Brian M.
Brian serviced your RayPak pool heater. Cleaned out debris , and all around heater. The flue pipe was pulled and inspected, and all the gas piping was leak checked. Burners are now lighting off correctly.
Brian M.
Brian serviced your 1st floor condenser to improved cooling and humidity comfort . This was achieved by fine tuning the condenser board options. All set.
Brian M.
Brian tuned up your Lennox Gas furnace with cleaning and testing . Combustion is running at manufacture specifications. All set.
Brian M.
Serviced your Carrier condenser with new capacitor and added R410a. Evaluated temperatures , and pressures and inside Delta-T to mfg specifications.
Andrew W.
Andrew W.
Sarah .
Hi Jerry, it was a pleasure speaking with you and setting up your new Townsend account. At Townsend, we value our customers' feedback and would greatly appreciate if you could leave a review on the service that was provided by Sarah. Thank you!
Sarah .
Hi James, it was a pleasure speaking with you and setting up your new Townsend account. At Townsend, we value our customers' feedback and would greatly appreciate if you could leave a review on the service that was provided by Sarah. Thank you!
Sarah .
Hi Arthur, it was a pleasure speaking with you and setting up your new Townsend account. At Townsend, we value our customers' feedback and would greatly appreciate if you could leave a review on the service that was provided by Sarah. Thank you!
Kelly C.
Kelly C.
Kelly C.
Beth R.
It was a pleasure speaking with you today! At Townsend, we value our customers' feedback and would greatly appreciate if you could leave a review on the service that was provided. Thank you!
Kelly C.
Kelly C.
Kelly C.
Kelly C.
Kelly C.
Kelly C.
Kelly C.
Kelly C.
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