Great guy, really knowledgeable. Gets it right the first time every time.
Rich - Andover, MA
Richard - Beverly, MA
Brian diagnosed the fault in about ten seconds, then helped me to understand the fault and the system as a whole. He fixed it quickly and cleanly and is a consummate professional.
Paul - Hamilton, MA
Paul - Hamilton, MA
Paul - Stoneham, MA
Tony is very thorough/proficient.
Allan was so helpful! Wonderful service!!
Kate - Wenham, MA
I called in the middle of a stormy day, when many people (including me) were without power, to have my generator looked at. I expected to wait a while, but in just a few hours my generator was up and running again. Allan was helpful, told me what I should look for in the future, and had my problem fixed quickly. I would definitely recommend Townsend, especially because of Allan!
Great customer service!
Jessie - Ipswich, MA
Tony was awesome and very thorough for my annual tune up! Exceptional!
Don - Gloucester, MA
Friendly and helpful
Rick - Reading, MA
Tony called 10 minutes before arriving and arrived during the appointment window. He was friendly and knowledgeable about my system. Although he had to deliver the bad news that I needed a new tank, he talked me through the process and set up to have someone call me about it.
Great service and on time
Lee - Wakefield, MA
Came on time and was very polite and left cellar spotless
Brenda - Topsfield, MA
Townsend's service person did a super job, gave good advice AND was extremely personable 🙂 BTW, when you create a survey you need a "does not apply" (NA) option - see "cost" question. Brenda
Always there when I need them
Jason - Reading, MA
I have been with this Company (formerly Federal Heating) since 2000. They have always been there when we have needed them.
Great service . Very friendly.
Shawn - Peabody, MA
Brian did a very thorough excellent job and is a first class tech! What I’m not happy with is that when I made the appointment 3 months ago I said make sure you have the correct humidifier pad! I was assured by Staff in recent conversations that it was all set? Is the pad here at time of service? Nope! Why? Now It finds out that the pad is on order? Sloppy .. .. Brian took the time to disassemble and came to the conclusion that the pad is somewhat defective. It disintegrates into tiny particles over time .. is there a different pad for this unit? Thermo pride humidifier..
Great service. Technician was awesome!
Matt - Eliot, ME
Everything was great
Phil - Lexington, MA
Excellent professional and personal service
Amazing service and skill
Tricia - Hamilton, MA
From start to finish, Lee worked tirelessly and cheerfully at the task of installing our new boiler. He left our basement completely tidy. He went above and beyond to make sure and seal up any leaks in in the pipe to the exterior of our house. Very impressed!
Great service and advice
Daniel - Salem, MA
Technician was friendly efficient and helpful
Mark Panicali - Beverly, MA
Excellent. He is very professional, courteous and knowledgeable. A great representative of your company.
Tony was driven
Walter - Burlington, MA
My furnace had an obscure issue that took some investigating to pin point. Tony was on a mission and wouldn’t give up until the problem was located and resolved.
EGN - Madbury, NH
Peter was very friendly, thorough, informative, and experienced. He explained the process and our furnace to us. He went above and beyond making sure we knew how to safely operate the units in our home.
Joanne - Ipswich, MA
Vinnie was very helpful and did a great job.
Always great service from Vinny
Jennifer - Salem, MA
Very personable guy.
Richard Jordan - Manchester, NH
The Technician that came to my house was courteous and prompt! He did a great job at my home in New Hampshire!!
Todd - Manchester, NH
I called for service for our furnace because we had no heat or hot water just after 7am. Mike W. arrived at our home just before 8am. He diagnosed and finished fixing the furnace by 8:30am. Mike was very professional and explained what had happened to the furnace. Very happy with quick and w=excellent service.
Christine - Middleton, MA
Arrived on time. Got right to the task at hand. Was friendly and professional.
PM Service Call
Richard - Peabody, MA
Very good technician
Michael - Ipswich, MA
He was excellent in helping us with our hot water heater.
Absolutely Wonderful Service
Rebecca - Gloucester, MA
Vinny was personable, knowledgeable, and was a pleasure to have in my home.
Mr Chris Rand - Beverly, MA
Service was excellent
Craig - Newburyport, MA
Alan Took the time to explain things to me to help me understand my heating system better. What a great employee you have
Mr Campbell - Beverly, MA
Great. Also very knowledgeable.
Great service! Always ready to answer my questions.
Maura - Medford, MA
Kristen - Melrose, MA
Chris was amazing! Second time he’s been to our house and he’s been a huge help! Give the man a raise a bonus .. a day off- something!!
Annual furnace cleaning
William - Beverly, MA
Lee - Kensington, NH
Great bay animal hospital - Durham, NH
Dave is great. Thank you
Phyllis - Hamilton, MA
Ann - Topsfield, MA
Vinnie arrived on time and was a perfect gentleman. He went right to work and when he completed his job, we had a friendly chat. Enjoyed having him here.
Great, knowledgeable technician
Margaret - Hamilton, MA
Vinnie was thorough and helpful in answering my questions
Joseph Aloisi - Danvers, MA
Installed new Taco 007 Circulator with Internal Fliow Check. Purged all zones.
Gas tune up
Tuned up Buderus Hot water Heating System with Riello Bioheat Burner.
Installed New 3/4 HP Blower Motor and Capacitor onto Lennox Warm Air furnace
Buderus with a Riello
Serviced Carlin oil Burner with new filter and Nozzle. Cleaned all ignition components and reset burner motor. I took my hat off but the dogs still barked 🙂
Serviced Boiler Relief Valve on Burnham hot water Heating system, and tested boiler and house h20 water pressures.
Serviced Ignition components , Air vent and Reluef valve, on Weil McLain boiler with Beckett Bioheat Burner.
Annual tune out
Serviced Viessman Vitodens 100 Nat Gas boiler combustion and Condensation system to assure not plugged up.
Installed new Thermostat to operate Weil McLain Steam boiler.
Install gas tanks and connect
Serviced Weil McLain heating system with Carlin Bioheat Burner.
Adjusted combustion to OEM specs on Biasi heating system
Install tanks and gas line
Installed new generation Aquastat to control hot water temp on oil fired ThemaFliow water heater.
Oil burner maintenance
Traced Power loss to first floor Furnace and hot water tank. Established temporary power .
Tuned up Thermo pride warm air furnace with Beckett bio heat Burner
Serviced Carlin Burner on Weil McLain hot water Heating system.
Oil burner maintenance and a water leak
Serviced both oil tanks filters and outlets so tanks will probably balance
Preforming propane safety inspection
Install new tank and gas line
Servicing propane equipment
Townsend joined the Winchester Chamber of Commerce
Thermoflow noise issue