Mrs - North Andover, MA
Lee did a good job installing the hot water heater! Thank you
Donald - Haverhill, MA
The tech was awesome very informative about the system. He explained the options that need to be done in the near future to the system. As always your service is prompt. Call in the morning and you get a tech the same day. I have been a customer for over 35 years and I have always had exceptional service. Thank you Christine Beaton
Great service. Very polite
Marie Panos - North Andover, MA
Brian Mutascio did a great job at our home today! Very pleased!
Margaret - Woburn, MA
Brian was very thorough and spent o good deal of time servicing our AC unit and heating systems!!
Great service, great guy
Bob - Beverly, MA
Did everything required in a timely fashion!
Kristel - Burlington, MA
We had a great experience getting propane installed at our house. The install was quick and the guys that came were great!
Donna - Reading, MA
The technician spent a lot of time and explained everything he was doing and had to be replaced and why he was replacing it to my son in law. He was very thorough and professional during his visit.
Hussey - Peabody, MA
Lee was amazing!! Extremely knowledgeable, professional and very easy to talk to. He was very patient with all my questions, took his time to answer my questions and was very thorough. He’s an asset to Townsend!
Mark - North Andover, MA
Joe went above and beyond to get a service tech to come out and repair my heater , when his tech could not respond he sent over tech from New England Gas. Eric was amazing! Joe has always gone above and beyond to keep Avery happy and satisfied customer!!!!
Customer care at it’s best!
Frank - Boxford, MA
Outstanding in all aspects
Great customer service!!!
Anne - Newburyport, MA
Judy was so kind professional and helpful
Great service and Harry was very proffesional
Ron - Burlington, MA
Great service and nice guy very knowledgable
Polite & Professional
Glen - Salisbury, MA
Kevin was an absolute pleasure to work with. From the initial quote, his timely follow up and answering our questions to the installation of our new hot water heater. We could not be more pleased with our overall experience. Thank you Kevin and Lee for an outstanding experience!
Best technician ever
Andrew Nichols. Retired firefighter - North Reading, MA
This guy from the time he came until the time he left was a absolute genius. He was professional and confident on my Burnham LPG boiler. As a retired firefighter I saw a lot with boilers etc but today I learned a whole lot watching Brian resolve my issue! Most likely do to the town doing work on streets around me and shutting down the water system in the past multiple times dirt, mudd and just a sludge was in my boiler and pipes as well as my intake water filter system. My condensation hoses where poring our water and may have been clogged with dirt and a muddy substance but Brian methodically drained all my zones and also hot air out of system. What I thought was going to be a disaster of a issue with my boiler turned out to be a dirty,, black water muddy fix. I was amazed how black and dirty the water was . I would not hesitate to call Townsend back again as I already get my gas from them now have me as a customer in the future for boiler and ac issues. I I’ll also spread the word to my friends and neighbors about how good this company is. Especially Brian ! Thanks Brian. Very much appreciated !
William - Lynnfield, MA
Technician was knowledgeable and extremely helpful.
Always great service
Lidia - Winchester, MA
Tony has been to my home a number of times to provide both regular maintenance and emergency services. He has always been very professional and knowledgeable. I have always been extremely satisfied with the services provided.
Prompt response, great experience
Sandy - Saugus, MA
Linda - Nahant, MA
Technician was very helpful, friendly, thorough and careful
Scott - Boxford, MA
John - Lexington, MA
Brian is great to work with
Ted - Newbury, MA
Very good service
Michael - Bedford, NH
Great attitude. Very responsive!
Mariannie - Hamilton, MA
Stephanie - Beverly, MA
Tony came out quickly and fixed the problem.
Good efficient service
David - Goffstown, NH
Mike was very professional and took the time to explain not only what needed to be done but also how the whole system functioned.
Kimberly - Newbury, MA
William - Peabody, MA
Jim - Salem, MA
Meeting the challenge
Jack - Rockport, MA
We are shifting to our own propane tank and trying to use up fully existing supply. Townsend has provided support for this exercise responding with timely assistance as the supply grows short with service support on short notice. Townsend has saved the day and is offering the best price.
Christopher - Beverly, MA
He is a great representative of Townsend. . . And has been the times he has been to the house. . . Townsend is lucky to have him. . .
Todd - Beverly, MA
Tony was great. Very thorough. A pro who knew what he was doing.
Willing to work with you to give you the best rate.
Pat - Rochester, NH
Sharon - Berwick, ME
I am very happy with Sarah whom I speak with
Jeff - Ipswich, MA
Great service with helpful tips!
Jill - Stoneham, MA
Amy - Woburn, MA
Great service and care.
Good service and very nice
Eugene - Middleton, MA
Professional Service, knowledgeable during trying incident. Huge help to the WFD
Captain John Walsh- Wakefield Fire - North Andover, MA
Joe Gurry was the consummate professional in dealing with a non-compliant customer at 51 New Salem Street Wakefield. He assisted the WFD in trying to gain compliance and we appreciated the hard work and dedication.
Professional respectful and efficient
Marty - Danvers, MA
Great service. Don’t know about price yet.
Brenda - West Newbury, MA
Serviced both Bryant Air Conditioning Systems.
Fixing water leak from boiler
Traced air conditioning signal loss to tripped pan moisture switch in attic. Installed new float switches to restore signal loss.
Installed temporary air filter. Turned on both air conditioning zone thermostats, and warmed up system for 15 mins. Fine Tuned Refrigerant charge to factory specifications.
Installing new hot water oil fire tanks
Tuned up Rheem/ Unico Central Air Conditioning System.
Fixing water leak from boiler
Serviced refrigerant system on 2nd floor American Standard AC system.
Tuned up carrier infinity central air conditioning system and to Fujitsu Ductless air conditioning systems. Ordering new UV light bulb and special high-efficiency air filter.
No hot water
Fixing no hot water problem oil fire hot water tank
No hot water
Tuned up Carrier Central Air Conditioning System and Weil McLain Gold Oil Heating System.
Tuned up Carrier Central Air Conditioning System.
Tuned up Mitsubishi Ductless and Thermal zone Central Air Conditioning systems.
Tuned up Mitsubishi Ductless Air Conditioning system.
Has a oil leak from burner
Serviced Wayne burner and Burnham boiler with new tune up parts.
Inspected Heat Controller, 4-Ton, Central Air Conditioning System. Dual Run capacitor tested to factory specs. Tested voltage, and Refrigerant Charge to factory specs. Fastened electrical cover and service gauge valves with new screws and seal caps.
Tuned up Lennox 1.5 ton Central Air Conditioning System.
Installing trailer furnace
Propane for Pool Heater!
Tuned up 3 systems. 1- Williamson warm air heating System, 2- Carrier 2.5 ton Central Air Conditioning system, and, 3- Thermoflow hot water maker. All systems adjusted and tested , to factory specifications. Upgraded ignition system on heating system.
Replace tankless coil on will MacLaine boiler
Taking care of a customers propane pool heater needs.
New Oil Account
Oil Tank Removal / 165 Roth Oil Tank Install
New Oil Account!
Oil Tank Replacement
Oil Tank Removal!
New Propane Account
Tuned up Weil McLain Heating system with new parts and purged zones. Tested combustion emissions to factory specifications.
It was a pleasure speaking with you! We will be there Tomorrow, 5/22 between 12p-2p to service your ac. Please let me know if there is anything else I can do! Have a great day! Judy
Tuned up Carrier Central Air conditioning system and Fujitsu Ductless Air conditioning system. Resolved EcoBee Fan On issue.
Reviewing Fujitsu Ductless install
Oil burner maintenance
Confirmed Exhaust motor steady state operation, after customers plummer cleared sediment obstruction from exhaust condensate gravity drain. Today I purged out sediment and air from all heating zones, and skimmed bottom of boiler.
Air conditioning not working
Air conditioning not working
Tuned up Airco Warm Air Heating system and Carrier Central Air Conditioning System.
Fixing oil burner
Tuned up Carrier central air conditioning system