Local Reviews

Townsend Energy Rated 4.9 out of 5 stars based on 1749 customer reviews

Map of Beverly, MA

Great service




Review of Townsend Energy

Brian was a true professional servicing my oil burner and preparing for the heating season. Polite, professional and friendly.


Map of Wilmington, MA

I'd like to thank Townsend Energy for hiring great people like Lee who saved the day with his knowledge needed to perform such a great job repairing m




Review of Townsend Energy

I think most people enjoy being treated well from from companies like Townsend Energy, who hire good people to do a great job ! Townsend even hires polite people who field the calls like Alicia Myslivy Thanks to all involved !.....J.S.Hall


Map of Hamilton, MA

so helpful in helping me understand how the systems in the house work, incredibly personable




Review of Townsend Energy

IN a very large and daunting house, Bill was great at simplifying things in explanations of how systems work.I would highly recommend.


Map of Woburn, MA

Beth saved the day!




Review of Townsend Energy

I noticed that my monthly budget had doubled and spoke with Beth today about my concerns and shared that I would be shopping for a new supplier. Beth took time to analyze my past usage and was able to get me back to a more comfortable monthly spend. At the same time she set me up for paperless billing and autopay. Excellent customer service and saved a client today!


Map of Wakefield, MA

oil tank




Review of Townsend Energy

Thank-you to Townsend Energy and their staff for the quick response to my oil tank leaking! After speaking with Leena she immediately jumped in to action and had a service man to my house to make sure I would be ok for the weekend...Thank-you Leena for your wonderful Customer service. At this point Jeff Sartorelli was sent to the house to help me figure out what the best course of action would be...he was amazing and wonderful customer service. He was there during the whole process of replacing my oil tank. What a pleasure to deal with Jeff..thank-you Jeff!!


Map of North Reading, MA

Thorough service by real experts




Review of Townsend Energy


Map of Middleton, MA

Na




Review of Townsend Energy

Excellent


Map of West Newbury, MA

Awesome job!




Review of Townsend Energy

Two of the nicest technicians took out the old a/c unit and installed a new one without bothering us at all. They were friendly and courteous but extremely quiet and thoughtful.


Map of Salem, MA

If you need them they’ll be there




Review of Townsend Energy

If you need them they’ll be there


Map of Winchester, MA

Great serive




Review of Townsend Energy


Quick efficient service




Review of Townsend Energy

Service was scheduled at my earliest convenience not theirs! Service engineer knew what he was doing and got the job done quickly.


Great service awesome price




Review of Townsend Energy

My experience with Alecia was excellent ! She helped me set up my new contract which included a very competetive price per gallon ! Her personality was A1 !! You have a wonderful employee in Alecia represnting Townsend Energy !!!


Efficient process, great worker




Review of Townsend Energy

Water Heater - at 8:15 the new water heater was delivered, at 8:20, Lee, the Townsend technician arrived and began working to remove the old water heater, at 10:00 the removal truck arrived and took away the old water heater and all the stuff with it, and by 10:30 the job was well done and Lee left, after explaining all the details to me. Nice job, Lee!


New on demand hot water




Review of Townsend Energy

Very professional installation.


Excellent Customer Service!!




Review of Townsend Energy

I called with a heating issue and within an hour, the service guy was at my home. That is what u call quick service! Answered all of my questions regarding my heating system. Very knowledgeable and educated me. Again, the BEST customer service!


Dave is a very talented service professional




Review of Townsend Energy

Dave is very knowledgeable. He diagnosed the problem and explained it so I understood what had to be done.


Great Boiler Installation




Review of Townsend Energy

Townsend engineers replaced an aging combi-boiler with a new Bosch version. The new installation is beautiful to behold, a veritable work of art. Although only one day into using it, it is proving to be a great improvement over the previous appliance.


No Hot Water, Prompt Service Response




Review of Townsend Energy

We returned from extended travel to find 'no hot water' at our house. Called Townsend at 9:30pm to describe the situation, asked them to check on it the following day. Next morning, shortly after 7AM, Townsend technician arrived, diagnosed the problem, repaired by replacing a defective control module. Hot water was available by 9am. Townsend Technician, 'Vinnie', was prompt, professional, and friendly; explained the situation and made sure our hot water was hot to our satisfaction. I have been a loyal Townsend customer for 20 years; the excellent service provided by Townsend, as described herein, is why.


Excellent service, could depend on timely propane delivery.




Review of Townsend Energy


Tremendously good service




Review of Townsend Energy

Jeff was fantastic to work with and was extremely responsive to our questions. The installers were great too.


Great professional service




Review of Townsend Energy

Arrived at the promised time and completed oil tank replacement. Technicians were helpful and professional. Left my house just the way they found it with no mess left behind. Would recommend Townsend to anyone looking for a service company.


Replaced old boiler.




Review of Townsend Energy

The guys that came out and replaced my old boiler with a brand new one did a great job, they did a great job cleaning up the area where the old one was.


Fantastic service, perfect installation




Review of Townsend Energy

Townsend did a great job installing a ductless air conditioner system for us. They provided lots of options in the sales cycle and the delivery and installation was perfect and easy. Thank you for a great experience!


Knew what it was quickly and resolved!




Review of Townsend Energy


Great service




Review of Townsend Energy


Townsend is AWESOME




Review of Townsend Energy

I got the version 2 of the Bosch Heat Pump installed both the indoor air handler and the outdoor compressor system. Very professional team from the salesman to the installers to the electricians. Easy to work with, easy to talk to, answered all questions (even all my annoying ones at late hours, sorry about that). Very respectful about COVID concerns. Very knowledgeable about HVAC systems. A total pleasure to work with. I was blown away by the workmanship when the job was done. Made my old system look like home made junk. I would recommend them to anyone. Great job guys. Great team. So far the system works great (it's been a week with cool temp so the heat has been used from the heat pump; great to have a back up heat source now). The AC mode of the system will be put to the test next week with weather in the 90's. Just in time!!


Prompt Service, great products, great price, awesome staff




Review of Townsend Energy

I was lucky enough to have my oil furnace to break down in spring (as opposed deep winter), I called Townsend and someone came over same day to look at, they diagnosed the problem very quickly, received an estimate which was very reasonable as they told me options that fit my budget and needs of my home done same day


Job Performace




Review of Townsend Energy

I wanted to write to share my experience with Townsend Energy. We are building a house in Essex and had some issues with the furnace ( Townsend did not install). Even though it was not their job they came out and addressed the issue and made sure it was ok. Mind you i couldn't get my own HVAC to get back in a timely fashion. In the "Real World" and NOT HGTV where everything seems to always work out construction is hinged on many moving pieces and parts. Well, the folks at Townsend from the service guys Matt and Rob, to many who installed the propane tank to Joe of operations i couldn't have gotten a better Teams of professionals that really wanted to do the 'Right Thing" . Being in the industry for over 35 years having someone take pride in their work has become increasingly rare. If you have any needs for HVAC I highly recommend the Townsend Energy Company


Great service




Review of Townsend Energy

Very professional


Great Service




Review of Townsend Energy

The entire process was explained to us. We were very pleased with the removal of our old burner and the installation of our new burner. The technician arrived on time, was courteous, very knowledgeable, efficient and patient answering our questions. We were very pleased.


Outstanding performance by Brian -




Review of Townsend Energy

Brian is Highly knowledgeable, informative and works so neatly - - explains process clearly and very concisely - provides superb stellar quality service. I always request Brian!


Water Leak Problem Solved, promptly & professionally




Review of Townsend Energy

Brian came to troubleshoot a water leak that recently developed on our heating system. He was efficient, professional and left the area cleaner than when he arrived. Highly recommend.


A good experience with townsend




Review of Townsend Energy


Timely completion




Review of Townsend Energy


Great




Review of Townsend Energy

Brian arrived on time and was very clean and neat and respectful to my house. I was very impressed


Maintenance




Review of Townsend Energy


Great service




Review of Townsend Energy


Installation went well, system functioning well.




Review of Townsend Energy


Wonderful service




Review of Townsend Energy

A very professional team with knowledgeable staff and great prices. My expectations were blown away. Thank you for a great service at my house!


Furnace/AC/Thermostat Replacement




Review of Townsend Energy

When my furnace quit in December, I called two service companies. Of the two, Townsend got it up and running. It had reached its end and needed to be replaced. I had three HVAC companies come out to give me an estimate. Townsend was the only company who measured each room and took into account all the windows before deciding what was needed in my space. Their estimate was on par (mid) with the other two. They were able to schedule me in quickly as it was winter and we were headed into a cold spell. The technicians were knowledgeable, efficient and clean. They took the time to answer my partner's questions. I had my thermostats installed a month or so later. There were minor issues in communicating with the furnace, but the technicians worked with me and came out several times until the problem was resolved. Since then, not a single issue, and my home heats beautifully. I haven't had the opportunity to run the AC yet, but I can only assume that it will run just as well. Thank you, Townsend!


Brian M.

Brian M.

Serviced hot water heating system with cleaning and new oil tune up parts . Tested combustion emissions to factory specifications.

Near Essex St, Beverly, MA 01915
Michelle D.

Michelle D.

Hello! It was a pleasure to speak with you today regarding your installation. We are very happy everything went well. Please do not hesitate to give us a call. Thank you for leaving a review and for being part of the Townsend Family.

Near Ridge St, Winchester, MA 01890
Michelle D.

Michelle D.

Hello! It was a pleasure to speak with you today regarding your installation. We are very happy everything went well. Please do not hesitate to give us a call with any questions. Thank you for leaving a review and for being part of the Townsend Family.

Near Raymond, NH 03077
Michelle D.

Michelle D.

It was a pleasure to speak with you today. We a happy everything went well with your installation. If you should have any questions please do not hesitate to give us a call. Thank you for leaving a review and for being part of the Townsend Family.

Near Ancient Rubbly Way, Beverly, MA 01915
Michelle D.

Michelle D.

It was a pleasure to speak with you today regarding your installation. We a pleased everything went well. If you should have any questions please do not hesitate to give us a call. Thank you for leaving a review and being part of the Townsend Family.

Near Elizabeth Ave, Manchester, NH 03103
Brian M.

Brian M.

Serviced steam heating system with cleaning and new tune up parts. Tested combustion emissions to factory specifications.

Near Devereaux St, Arlington, MA 02476
Brian M.

Brian M.

Serviced Hot water heating system with new tune up parts. Tested combustion emissions.

Near Main St, Winchester, MA 01890
Brian M.

Brian M.

Serviced Hot Water Heating system with cleaning and new tune up parts. Tested combustion emissions to factory specifications.

Near Girard Rd, Stoneham, MA 02180
Beth R.

Beth R.

Customer Service, Oil Delivery, Equipment Service, Pricing Protection

Near Juniper Rd, Gloucester, MA 01930
Beth R.

Beth R.

Service, Delivery, Customer Service

Near Market St, Newburyport, MA 01950
Brian M.

Brian M.

Serviced Bard furnace and ThermoFlow hot water, with new Tune up parts and cleaning.

Near Centre St, Danvers, MA 01923
Michelle D.

Michelle D.

Good afternoon. It was a pleasure to speak with you today regarding your installation. We are pleased that our service met your expectations and more. In advance, thank you for leaving a review and for being part of the Townsend family.

Near Cunningham Dr, Hamilton, MA 01982
Alicia M.

Alicia M.

Near East 29th St N, Wichita, KS 67226
Alicia M.

Alicia M.

Near McDonald Rd, Wilmington, MA 01887
Brian M.

Brian M.

Serviced ThermoPride Warm air furnace and humidifier with cleaning and new tune up parts. Tested combustion emissions to factory specifications.

Near Granite St, Peabody, MA 01960
Brian M.

Brian M.

Serviced code 7, on Burnham steam boiler with new Pilot burner assembly , and spark plug wire. Cleaned all main burner ribbon tubes.

Near Broadway, Saugus, MA 01906
Brian M.

Brian M.

Tuned up Thermopride oil heat with new parts and furnace cleaning. Tested combustion emissions to factory specifications.

Near Broadway, Saugus, MA 01906
Jeffrey S.

Jeffrey S.

New Oil & Propane Account

Near Winter St, North Andover, MA 01845
Brian M.

Brian M.

Serviced water leak and overheating in main zone.

Near McCormack Ave, Medford, MA 02155
Alicia M.

Alicia M.

Near Wheeler St, Gloucester, MA 01930
Brian M.

Brian M.

Serviced Weil McLain oil heating system with cleaning, flushing, and new tune up parts.

Near Wave Ave, Wakefield, MA 01880
Brian M.

Brian M.

Serviced Weil McLain Heating system with new tune up parts .

Near Ledgelawn Ave, Lexington, MA 02420
Brian M.

Brian M.

Serviced oil heating system with new tune up parts. Inspected operations , and tested combustion to factory specifications.

Near Grove St, Lexington, MA 02420
Beth R.

Beth R.

Joe West - service Beth Roche - customer service

Near Center St, Groveland, MA 01834
Bill  G.

Bill G.

Oil tank inspection and propane explanation

Near Sagamore St, Hamilton, MA 01982
Beth R.

Beth R.

Townsend service technicians - Brian Mutascio especially

Near Jewett Rd, Beverly, MA 01915
Beth R.

Beth R.

Customer service

Near Leonard St, Woburn, MA 01801
Michelle D.

Michelle D.

It was a pleasure to speak with you today. We are very happy things went well during your installation. Please do not hesitate to give us a call with any questions you may have. Thank you for being part of the Townsend Family and for leaving a review.

Near Sargent Rd, Winchester, MA 01890
Joe G.

Joe G.

Installation of customer’s fireplace and a 60 gallon propane tank.

Near Chestnut St, North Andover, MA 01845
Michelle D.

Michelle D.

It was a pleasure to speak with you today regarding your installation. Thank you for choosing Townsend Energy as your total energy provider and for leaving a review based on the work performed. Warm Regards, Townsend Energy

Near Essex Ave, Gloucester, MA 01930
Michelle D.

Michelle D.

It was a pleasure to speak with you today regarding your installation. Thank you for choosing Townsend Energy as your total energy provider and for leaving a review based on the work performed. Warm Regards, Townsend Energy

Near Boston Rd, Billerica, MA 01821
Michelle D.

Michelle D.

It was a pleasure to speak with you today regarding your installation. Thank you for choosing Townsend Energy as your total energy provider and for leaving a review based on the work performed. Warm Regards, Townsend Energy

Near Louise Dr, Litchfield, NH 03052
Michelle D.

Michelle D.

It was a pleasure to speak with you today regarding your installation. Thank you for choosing Townsend Energy as your total energy provider and for leaving a review based on the work performed. Warm Regards, Townsend Energy

Near Baldpate Rd, Georgetown, MA 01833
Michelle D.

Michelle D.

It was a pleasure to speak with you today regarding your installation. Thank you for choosing Townsend Energy as your total energy provider and for leaving a review based on the work performed. Warm Regards, Townsend Energy

Near Peacock Farm Rd, Lexington, MA 02421
Michelle D.

Michelle D.

It was a pleasure to speak with you today regarding your installation. Thank you for choosing Townsend Energy as your total energy provider and for leaving a review based on the work performed. Warm Regards, Townsend Energy

Near Fern Ave, Rye, NH 03870
Michelle D.

Michelle D.

It was a pleasure to speak with you today regarding your installation. Thank you for choosing Townsend Energy as your total energy provider and for leaving a review based on the work performed. Warm Regards, Townsend Energy

Near Middle Rd, Rockport, MA 01966
Michelle D.

Michelle D.

It was a pleasure to speak with you today regarding your installation. Thank you for choosing Townsend Energy as your total energy provider and for leaving a review based on the work performed. Warm Regards, Townsend Energy

Near Langford Rd, Candia, NH 03034
Michelle D.

Michelle D.

It was a pleasure to speak with you today regarding your installation. Thank you for choosing Townsend Energy as your total energy provider and for leaving a review based on the work performed. Warm Regards, Townsend Energy

Near Hemlock Cir, Middleton, MA 01949
Michelle D.

Michelle D.

It was a pleasure to speak with you today regarding your installation. Thank you for choosing Townsend Energy as your total energy provider and for leaving a review based on the work performed. Warm Regards, Townsend Energy

Near Park Ave, Middleton, MA 01949
Brian M.

Brian M.

Serviced Family Room Central AC system with electrical repair.

Near Hay St, Newbury, MA 01951
Jeffrey S.

Jeffrey S.

275 ROTH OIL TANK INSTALL

Near Lenway Rd, Newbury, MA 01922
Jeffrey S.

Jeffrey S.

OUTDOOR 275 ROTH OIL TANK INSTALL

Near Anthony Ln, Danvers, MA 01923
Jeffrey S.

Jeffrey S.

OIL TANK REPLACEMENT

Near Rochelle Dr, Wakefield, MA 01880
Jeffrey S.

Jeffrey S.

PROPANE ACCOUNT SETUP

Near Hensey Way, Wilmington, MA 01887
Jeffrey S.

Jeffrey S.

PROPANE ACCOUNT SETUP

Near Seward Rd, Stoneham, MA 02180