Reviews From Our Customers

Dave is a very talented service professional

Robert - Hamilton, MA
3 days ago

Dave is very knowledgeable. He diagnosed the problem and explained it so I understood what had to be done.

Great Boiler Installation

Dane - Danvers, MA
4 days ago

Townsend engineers replaced an aging combi-boiler with a new Bosch version. The new installation is beautiful to behold, a veritable work of art. Although only one day into using it, it is proving to be a great improvement over the previous appliance.

No Hot Water, Prompt Service Response

Martin - Rockport, MA
10 days ago

We returned from extended travel to find 'no hot water' at our house. Called Townsend at 9:30pm to describe the situation, asked them to check on it the following day. Next morning, shortly after 7AM, Townsend technician arrived, diagnosed the problem, repaired by replacing a defective control module. Hot water was available by 9am. Townsend Technician, 'Vinnie', was prompt, professional, and friendly; explained the situation and made sure our hot water was hot to our satisfaction. I have been a loyal Townsend customer for 20 years; the excellent service provided by Townsend, as described herein, is why.

Excellent service, could depend on timely propane delivery.

Bill - Hooksett, NH
11 days ago

Tremendously good service

Marilena - Litchfield, NH
29 days ago

Jeff was fantastic to work with and was extremely responsive to our questions. The installers were great too.

Great professional service

Cheryl - Manchester, NH
31 days ago

Arrived at the promised time and completed oil tank replacement. Technicians were helpful and professional. Left my house just the way they found it with no mess left behind. Would recommend Townsend to anyone looking for a service company.

Replaced old boiler.

Donald - Reading, MA
44 days ago

The guys that came out and replaced my old boiler with a brand new one did a great job, they did a great job cleaning up the area where the old one was.

Fantastic service, perfect installation

Erin - Beverly, MA
47 days ago

Townsend did a great job installing a ductless air conditioner system for us. They provided lots of options in the sales cycle and the delivery and installation was perfect and easy. Thank you for a great experience!

Knew what it was quickly and resolved!

JasonRothstein - North Andover, MA
50 days ago

Great service

Kyle - Pelham, NH
51 days ago

Townsend is AWESOME

Jim - Salisbury, MA
53 days ago

I got the version 2 of the Bosch Heat Pump installed both the indoor air handler and the outdoor compressor system. Very professional team from the salesman to the installers to the electricians. Easy to work with, easy to talk to, answered all questions (even all my annoying ones at late hours, sorry about that). Very respectful about COVID concerns. Very knowledgeable about HVAC systems. A total pleasure to work with. I was blown away by the workmanship when the job was done. Made my old system look like home made junk. I would recommend them to anyone. Great job guys. Great team. So far the system works great (it's been a week with cool temp so the heat has been used from the heat pump; great to have a back up heat source now). The AC mode of the system will be put to the test next week with weather in the 90's. Just in time!!

Prompt Service, great products, great price, awesome staff

Richard - Manchester, NH
58 days ago

I was lucky enough to have my oil furnace to break down in spring (as opposed deep winter), I called Townsend and someone came over same day to look at, they diagnosed the problem very quickly, received an estimate which was very reasonable as they told me options that fit my budget and needs of my home done same day

Job Performace

Russ - Georgetown, MA
63 days ago

I wanted to write to share my experience with Townsend Energy. We are building a house in Essex and had some issues with the furnace ( Townsend did not install). Even though it was not their job they came out and addressed the issue and made sure it was ok. Mind you i couldn't get my own HVAC to get back in a timely fashion. In the "Real World" and NOT HGTV where everything seems to always work out construction is hinged on many moving pieces and parts. Well, the folks at Townsend from the service guys Matt and Rob, to many who installed the propane tank to Joe of operations i couldn't have gotten a better Teams of professionals that really wanted to do the 'Right Thing" . Being in the industry for over 35 years having someone take pride in their work has become increasingly rare. If you have any needs for HVAC I highly recommend the Townsend Energy Company

Great service

Nancy - Londonderry, NH
64 days ago

Very professional

Great Service

John - Rowley, MA
64 days ago

The entire process was explained to us. We were very pleased with the removal of our old burner and the installation of our new burner. The technician arrived on time, was courteous, very knowledgeable, efficient and patient answering our questions. We were very pleased.

Outstanding performance by Brian -

DonnaBozza - Billerica, MA
71 days ago

Brian is Highly knowledgeable, informative and works so neatly - - explains process clearly and very concisely - provides superb stellar quality service. I always request Brian!

Water Leak Problem Solved, promptly & professionally

LeoV - Middleton, MA
78 days ago

Brian came to troubleshoot a water leak that recently developed on our heating system. He was efficient, professional and left the area cleaner than when he arrived. Highly recommend.

A good experience with townsend

CAROL - Newbury, MA
83 days ago

Timely completion

Kevin - Bedford, NH
86 days ago

Great

DianeGill - Ipswich, MA
86 days ago

Brian arrived on time and was very clean and neat and respectful to my house. I was very impressed

Maintenance

Frank - Danvers, MA
86 days ago

Great service

MichaelColotti - Beverly, MA
86 days ago

Installation went well, system functioning well.

Felix - Londonderry, NH
91 days ago

Wonderful service

Kyle - Pelham, NH
101 days ago

A very professional team with knowledgeable staff and great prices. My expectations were blown away. Thank you for a great service at my house!

Furnace/AC/Thermostat Replacement

Deb - Litchfield, NH
102 days ago

When my furnace quit in December, I called two service companies. Of the two, Townsend got it up and running. It had reached its end and needed to be replaced. I had three HVAC companies come out to give me an estimate. Townsend was the only company who measured each room and took into account all the windows before deciding what was needed in my space. Their estimate was on par (mid) with the other two. They were able to schedule me in quickly as it was winter and we were headed into a cold spell. The technicians were knowledgeable, efficient and clean. They took the time to answer my partner's questions. I had my thermostats installed a month or so later. There were minor issues in communicating with the furnace, but the technicians worked with me and came out several times until the problem was resolved. Since then, not a single issue, and my home heats beautifully. I haven't had the opportunity to run the AC yet, but I can only assume that it will run just as well. Thank you, Townsend!

Excellent service. No complaints.

NancyPeterson - Hamilton, MA
105 days ago

Arrived on time and did annual maintenance on our furnace.

Excellent installation experience

llfriverview - Ipswich, MA
114 days ago

We have used Townsend for decades now and have been extremely satisfied with their services, including recent purchase of a new furnace that required special accommodations during installation - we were very pleased with the work!

Great service! Brian did a great job last time and that’s why I asked for him this time in servicing our heating system.

RobertKaulbach - Hamilton, MA
114 days ago

Great service!

Good worker. Checked everything he could to see that the whistle whistled.

Mr Captian Carl - Winchester, MA
115 days ago

See above

Great service

ColleenHammond - West Newbury, MA
115 days ago

The technician that they sent out was quick and efficient.

Owners

DavidMaida - Newbury, MA
116 days ago

Top Notch from initial quote to final installation

Jerry - Somersworth, NH
118 days ago

Five star service from start to finish. Initial meeting with Mike was followed up with a quote in a timely fashion. Mike stayed with the installation crew throughout the complete install. Tony, Brian, and Rod (installation crew) were all professional and treated our house like it was their own. They have done three installations for me and all have been great. Job site was spotless when they left. Look forward to using the new systems all summer long!

New Furnace & Oil Tank

Mark - Boxford, MA
120 days ago

I have been a Townsend Energy customer for ~24 years. I have always been pleased with their responsiveness and professionalism. So I naturally turned to them when I finally replaced my 35 year old furnace and oil tank. I am totally pleased and happy with the entire process, equipment, installation and technicians. Kudos to all involved.

Awesome service

StevenWieners - North Andover, MA
120 days ago

Brian knew exactly what the house was from our furnace and got the parts and fixed the problem the same day. We are so appreciative. Thank you Brian!

On time, friendly,

DavidWoo - Peabody, MA
121 days ago

Boiler/Tank Replacement

Al - Danvers, MA
123 days ago

replaced 26 year old system with new Buderus/Riello oil boiler plus a 275 gallon Roth double wall tank & new thermostats. I had other bids which were somewhat lower in cost, but, the others could not match the credibility, experience and knowledge of Townsend Oil Co.

Very thorough!

AnthonyBrogna - Danvers, MA
123 days ago

Brian was awesome! He was very professional and courteous. He explained what he did and offered great suggestions to keep my furnace running efficiently. Thank you for sending a wonderful technician!

Great service

AudreyFraser - Gloucester, MA
124 days ago

Good service

Fantastic service experience!

Stephen - Manchester-by-the-Sea, MA
126 days ago

Super knowledgeable technician. Quickly and correctly identified the problem. It took a lot of expert and creative work to bring the system back to life. The Logomatic was soaked, electrical junction boxes were dripping water, the house was getting cold quickly. I was reasonably certain it couldn't be fixed tonight. But it is now operational. Best service experience we have ever had with Townsend in the 15 years we have been doing business!

Great Service

Clayton - Newburyport, MA
131 days ago

Kevin and the team provided excellent service to locate a new furnace, providing heat just in time before the cold weather set in on March 6th. The installation team was amazing. Very professional, neat, sealed install and area was much cleaner when they left as compared to when they arrived. It is a shame they will need to take all that nice work apart to fix a problem they discovered which was a mistake from the previous installer when we had the Heat Pump/AC replaced. Not sure about the pricing as we did not get any other estimates.