Local Reviews
Powered by Nearby NowService received Monday Nov. 21, 2022 for Toyostove heater not working.
Joanne - Merrimack, NH 03054
Excellent estimator, best price
Paul - Arlington, MA 02474
I had four companies provide estimates to have a heat pump installed to replace our gas boiler. The Townsend estimator, Kevin, was very experienced and knowledgeable and the only one of the four estimators to take all room and window measurements to have the data needed for precisely calculating the size of the system we needed. He was very easy to work with great at answering all my questions. Townsend also had the best price of the three companies that did the type of installation we wanted.
Positive experience
JackOram - Wakefield, MA 01880
Brian was an exceptionally thorough tech who worked on multiple challenging problems with our burner.
Great Service and Fast Response
Leah - Haverhill, MA 01832
Great service, less than satisfied rice
Frank - Medford, MA 02155
Your new program for services is to high, very costly
Hand's down, Townsend Oil's best service technician: Dave Eaton!
Peter - Beverly, MA 01915
As a Townsend Oil customer since the early 1980's (!!), I have experienced the complete gamut of service technicians — from the absolute worst, incompetent know-nothings, to some quite experienced and helpful mechanics — for my various oil-fired furnaces. Dave Eaton is far and away the very best; honest, knowledgable, efficient and friendly! Make no mistake: From this day forward I WILL ACCEPT NO OTHER TOWNSEND SERVICE TECHNICIAN THAN DAVE EATON to lay a hand or tool on my current oil-fed pool heating furnace.
Fantastic support!
Felisa - Windham, NH 03087
I’m terrible at tracking bills in a timely manner why most is done through auto pay monthly. I received a surprising bill for an automatic payment plan I may have inadvertently agreed to without being aware. When I called into inquire I was greeted by the friendliest, most patient kind Angel guide I have ever met through the phone! She not only explained what happened but assured me she could and help but went well beyond just that…she guided me through the best options, took me under her wing and stayed on the phone with me till I received email confirmation and signed documents all in the same call!! I felt like I went from breathing in a breath of fresh air to feeling I had found a life coach/safety net when paying my bill. Now THAT employee should be training every single large service company across the world!!
Excellent service
AmyGoolkasian - Topsfield, MA 01983
Very knowledgeable Courteous Answered all of my questions
Excellent service!
Janice - Malden, MA 02148
Every call is same day service. The technicians are polite and professional. Can’t say enough good.
Great Service
SteveMargossian - Reading, MA 01867
Excellent customer service
Diane - Manchester, NH 03104
Sara’s was extremely helpful in my decision making regarding oil cap/Service plans in this volatile market. Her product knowledge, thoughtfulness in regards to my heating oil needs and customer service skills make her an excellent asset to the company and to your customer base.
Great Service
ClaudeDume - Woburn, MA 01801
I would recommend Brian Mutascio in a heartbeat cuz not only he knows the job but will also take the time to explain to you step by step everything he does.
Great all around job
Michael - Manchester, NH 03109
Excellent service from Brian.
Genie L. - Lynnfield, MA 01940
Brian arrived within hours of my call when our two units of A/C had stopped working in a heat wave. He worked efficiently to locate the problem, got them going and gave clear instructions to get us to Monday when the replacement part could be installed to finish the job.
07/25/22 evening emergency ac service
Mary and Dennis - Topsfield, MA 01983
Kudos to everyone involved!!! The answering service, the scheduler and most especially the service person (Gary I think was his name). The call was made at 8 o’clock Sunday evening and by 930 our AC was up and running!! Thank you all so much for being prompt, efficient, knowledgeable and courteous!!!
Great job
ItamarBodek - Danvers, MA 01923
Great service
SCOTT - Kingston, NH 03848
I got home from work and the mini split was installed and looks and works great. They did a nice job
Great Service, Great Price
JOAN - Manchester, NH 03103
Great service from a great technician
DavidKayser - Beverly, MA 01915
Punctual, courteous, thorough, pleasant. Best tech yet.
Brian M’s the Best!
Dennis J - Reading, MA 01867
I was very impressed with Brian’s professional and thorough service. He knows his stuff for sure and I was very glad he came. I enjoyed talking with him and hope to see him again for our next check-up. Brian represented Townsend very, very well. Thanx.
Quick warranty replacement of water heater
Brandy & Bill - Gloucester, MA 01930
Townsend was able to process warranty claim with HTP in 48 hours. Astonishing fast.
The Best Customer Service Agent
Carolyn - Bedford, NH 03110
Michelle Desn went above and beyond with helping me on some rebates and warranty information on splits that we purchased, she never waivered in patience with me , always kind and respectful. Thank you so much!! Michelle deserves a nice lunch on the house!!
Outstanding company
John - Medford, MA 02155
Three major projects with Townsend and all have been done in an outstanding manner. Very neat, competitively priced, nice people. No hesitation to recommend them to anyone.
Great service!
Lindsey - Hamilton, MA 01982
Great service. Price is too high.
Paul - Burlington, MA 01803
Great service. Price is too high.
Good installation
Ron - Goffstown, NH 03045
Very satisfied
Excellent service.
JanetSmith - Swampscott, MA 01907
Great Service
GENE - Exeter, NH 03833
Prompt, through, friendly service on my home heating needs.
Emergency Boiler and Tank Repair
RyanJarvis - Georgetown, MA 01833
Awesome job. Timely. Personable. Professional. Give him a raise. Seriously.
service men were professional
William - Ipswich, MA 01938
Great Service
George - Newburyport, MA 01950
Always great customer service. Follow up and follow through to insure the customer satisfaction
Air conditioner replacement.
Deanna - Farmington, NH 03835
Most definitely satisfied with the whole process.
Good job
Noel - Gloucester, MA 01930
Awesome installation team!
A gratifyingly professional oil-tank replacement
Robert - Beverly, MA 01915
Townsend Energy's price was not the lowest we were offered, but overall the replacement of our superannuated oil tank was as painless as anyone could hope for. The situation was intelligently surveyed, we quickly got a clear quote giving us three alternatives, and the work was scheduled very soon after our deposit was received. The actual replacement was done with almost startling speed and efficiency -- just two or three hours after the contractors arrived,we had a new tank up and running.
Prompt service
Catherine - Reading, MA 01867
The technician called us shortly after I'd called Townsend. He got to our house soon after and figured out the problem and dealt with it. He was prompt and efficient.
Wonderful service.
Patricia - Wakefield, MA 01880
The men that came on an emergency basis were extremely knowledgeable.
Happy
Charles - Clinton, MA 01510
Install went well…had issues after install, everyone work to get them corrected as soon as possible. Very happy with company and customer service
Great Company
Cindy - Lexington, MA 02421
Townsend services my heat, air conditioning, whole house generator and air filtration system. They also deliver our oil. Always excellent prompt service. Available for emergencies and regular maintenance. Great company. The technicians are knowledgeable and friendly.
Great service & Timely installation
Ed - Wilmington, MA 01887
Installation team courteous, did a neat install and knowledgeable. Serviceman that came out for a minor issue gave us helpful information about the system.
Great service
Denise - Reading, MA 01867
The Townsend energy service person was here the day that we asked them to come and gave us an estimate and describe what we needed and returned the next day with the product and installed it. And we have had no problems at all since.
Brian M.
Tuned up system 2000 Model EK-2 heating system, with new oil tune up parts and cleaning. Tested combustion emissions to factory specifications.
Brian M.
Serviced Buderus GB142 gas boiler with new combustion fan assembly to resolve code 3L.
Michelle D.
It was a pleasure speaking with you and thank you for leaving us a review.
JUDY R.
Brian M.
Installed circulator and air vents, Recharged expansion tanks, purged all zones. Tested all zones and boiler high limit. Confirmed radiant zone operations.
Michelle D.
Thank you for choosing Townsend Energy. We are checking in with you to see how we have done as far as servicing you and your family? If you could kindly leave a review based on your experience with us. Thank you again for choosing Townsend Energy.
Brian M.
Serviced oil burner to restore heat and serviced water leak.
Michelle D.
Good morning Mr. Garside! It was a pleasure to help you today with your account. Thank you for being part of the Townsend Energy Family!
Sarah .
Please review your customer service with Sarah......thank you
Sarah .
Hi Leah - Please review your experience working with Sarah! Thank you!
Michelle D.
It was a pleasure to speak and help you today. Welcome to the Townsend Family!
Beth R.
Service technician Ben Pederson
Brian M.
Serviced Weil McClain heating system with cleaning and new tune up parts. Serviced water with new air vents.
Sarah .
Please review your customer service call with Sarah....thank you!
Beth R.
Mike Manning - 10/17/22 service call
Brian M.
Tuned up Bosch Combi heating system .
Brian M.
Tuned up Buderus oil heating system with cleaning, and new tune up parts. Tested and adjusted combustion emissions to factory specifications.
Brian M.
Tuned up Carrier LPG furnace with cleaning. Tested gas connectors, and operating pressures. Combustion efficiency 97.9%
Brian M.
Tuned up Weil McClain oil heating system with cleaning new tune up parts. Tested combustion efficiency to manufacture specifications.
Brian M.
Drained excess water from expansion tank. Recharged expansion tank to 12 psi. Purged zones and tested boiler pressure at high limit.
Sarah .
Hi Suzanne - Hope you had a good experience today on the phone with customer service Rep Sarah?
Brian M.
Installed new Taco 006 Circulator for domestic hot water loop.
Beth R.
Dave Eaton service technician
Sarah .
Hi Felisa - Hope you had a great customer service call on Friday with Townsend Energy. Please review your experience with Sarah.....thank you
Brian M.
Tuned up Buderus high-efficiency oil heating system.
Brian M.
Tuned up Pensotti oil heating system with cleaning and installed new tune up parts. Tested combustion emissions to factory specifications.
Brian M.
Tuned up Trane Elite, natural gas furnace with cleaning and testing. Gas pressures in combustion testing where in range with manufacturer specifications
Brian M.
Tuned up heating system with cleaning and installed new tune up parts.
Sarah .
Please review your experience with Sarah from Townsend Energy on the telephone today......thank you!
Sarah .
Please review your experience on the phone today with Sarah?
Michelle D.
It was a pleasure to speak with you about your service experience.
Beth R.
Brian M.
Serviced Weil McClain oil heating system with cleaning and new tune up parts. Tested combustion emissions to factory specifications.
Brian M.
Serviced steam boiler with cleaning and installed new tune up parts. Tested combustion emissions to factory specifications.
Brian M.
Serviced Carrier oil furnace with cleaning and installed new tune up parts. System emissions and combustion tested to manufacture specifications.
Brian M.
Tuned up Carlin EZ-1 oil burner. Tested combustion emissions.
Brian M.
Serviced Weil McClain oil heating system with new Electronic Ignition system and oil circuit parts. Tested combustion and safeties to manufacture specifications.
Beth R.
Brian M.
Serviced Weil McClain oil heating system with cleaning and new tune up parts.
Brian M.
Tuned up Oil heating system with new tune up parts and adjusted combustion to factory specifications.
Beth R.
Brian M.
Serviced water leak with new hydronic safety valves, and recharged expansion tank. Tested aquastat high limit to 180°
Sarah .
Please review your experience with Sarah at Townsend Energy!
Brian M.
Installed new blower motor and new blower wheel onto Fujitsu air-conditioning Wall head evaporator unit.