Reviews From Our Customers

Great sales service

Gerry - Somersworth, NH
10 hours ago

Helped us more than once

erm - Hamilton, MA
17 hours ago

Townsend Oil has helped us out more than once. They are easy to contact, responsive to your needs, reliable; genuinely seem to want to help. Highly recommend.

Prompt service, courteous service.

Alan - Waltham, MA
1 day ago

They kept my tank filled and serviced. The price of oil rose more than I would have liked, but that was likely out of their control.

Very good service

Mark - West Newbury, MA
1 day ago

Long time customer...almost 20 years...Townsend's reliability is their main strength, which fosters peace of mind for this customer.

Great service

Cathie - South Berwick, ME
2 days ago

Called today to schedule a furnace cleaning. Beth was super helpful (as usual) and I was able to schedule a cleaning in a couple weeks. Way sooner than I initially thought!

Great service

Madeline - Winchester, MA
2 days ago

Friendly and informative.

James - Hooksett, NH
3 days ago

Always a pleasant conversation with ordering. Was a little taken back at the price jump though but tis the season I guess!

Great, consistent service for a long time

Rob - Lynnfield, MA
4 days ago

I've been a customer of Townsend Energy for nearly 20 years and their level of service, responsiveness, expertise has always been one of the hallmarks of the firm. We have remained a long time satisfied customer because of this consistently high service record.

Awsome technician

CHUCK - Rochester, NH
7 days ago

Ethan is very polite he had a lot to look at with my furnace. He tried everything to fix the issue-. Very professional hopefully we will be able to fix my problem today. I understand mobile homes can be very tricky to work out.

grate service

ANTHONY - Groveland, MA
8 days ago

Great customer service. Always follow up and follow through

GEORGE - Newburyport, MA
9 days ago

Always great service over the years

Billing issues

David Chisholm - New Bedford, MA
10 days ago

I was able to resolve my situation thru Lena at the Manchester office . However I had several conversations with Jim Townsend and as busy as he was, he was personally involved to make sure I was happy. I am definitely convinced that every customer does matter with Townsend Energy. I will continue to all their services in the future.

Billing issue

DAVE Chisholm - Bedford, NH
10 days ago

I wouldn’t still be with Townsend if it wasn’t for Lena in the Manchester New Hampshire office ! I tried numerous times to discuss my issue with Jim Townsend for 2 weeks and he was always busy and said he would call me back in the middle of our conversation and after our latest conversation on Saturday 8th , He said “can I call you back on Monday “and it’s now Tuesday and I haven’t heard from him . I spoke with Lena today and in less than a minute she took care of the problem!

Great Service

Elena - Gloucester, MA
11 days ago

All of the people at Townsend have been wonderful to work with! Be it via phone or the home visits everyone has been wonderful. So pleased with my service!

Great service ! Great Installation Team!

Michael - Waltham, MA
11 days ago

Had to have an old oil tank replaced in basement . Great team of Installers came and did a very professional job. Removed oil from old tank and transferred it back into new tank after it was installed. Removed old tank from house. They did a great job cleaning up after as well. I would highly recommend Townsend for replacement of oil tank.

Accurate change made by receptionist

Anita - Topsfield, MA
11 days ago

Great technicians

R. - Ipswich, MA
11 days ago

Twice this past year, we needed repairs to our home HVAC -- once for the AC during a very hot period in the summer, and once for the heating in the winter. Townsend is great about sending someone quickly. And in both cases, the techs quickly figured out the problem and were able to get our system up and running again. It's definitely worth having the service contract!

Pleasant dependable service

Thomas & Denise - Wilmington, MA
14 days ago

I had the pleasure of speaking with Beth in response to an email I sent with some questions. Beth was very pleasant and addressed me with appreciation as a current customer. We spoke about our past needs, our current contract, and how the company would be available to address any need/question and work with us with our future contract.

Tremendous Service and Value with Townsend!

Richard - Danvers, MA
14 days ago

The Townsend team recently did an excellent job replacing an aged heating/cooling unit in my sun room. The staff did a very neat and high quality job . I highly recommend Townsend energy!!!

Pleased with the work

Wayne - Manchester, NH
15 days ago

They replaced my old oil tank. The initial estimate and site meeting were easy and prompt. When the install crew came the next week, they decided they should use a horizontal instead of a vertical tank, necessitating a second visit. They came back the following week with a different tank and did the install. A mix up like which tank is best is something I can understand and they did resolve the issue well. Stuff like that will happen and how a company handles that sort of thing is important and they did a good job ultimately getting it done.

great service

Marvin - Newburyport, MA
15 days ago

came out on new years day to restart the furnace and replace a broken part. The contract is well worth it

Courteous and quick response to all service requests.

John - Gloucester, MA
16 days ago

Pleasant representative- professional, polite and efficient

Edith - Dover, NH
17 days ago

Excellent service

very responsive.. especially when it counts

John - Arlington, MA
17 days ago

Great service over the phone, great service at our home!

William - Marblehead, MA
17 days ago

Have been with Townsend Energy for as long as I can remember. Everyone I have ever dealt with there has been personable and professional.

Great service

Ashley - Newton, NH
17 days ago

Happy every time I call with questions or feedback!

Great service!

Jane - Melrose, MA
22 days ago

Townsend is responsive and professional. They deliver superior service and value.

Installed new Hot Water Heater

Marjory Spencer - Danvers, MA
38 days ago

I have always had good service from Townsend. Everything went well with the installation of my new hot water heater. Everyone is polite and helpful. Thank you to Jim, Mark and Brookes

A HEARTENING CONVERSATION

Mildred - Burlington, MA
45 days ago

When I phoned Townsend over a disturbingly high bill, I found myself talking to Alicia, an articulate, knowledgeable and audible {a bonus strength since I'm hearing impaired) rep who listened and responded with sensitivity. While representing the company's position clearly, she heard me out and agreed to present the matter to her manager. That she did--and phoned me back promptly. While I had been convinced that I would be leaving Townsend, my interaction with her has caused me to reconsider. While I have not yet decided, it is Alicia's calm and caring demeanor which has me reconsidering what I'll do. A company with such an excellent representative is to be commended. I hope you know what a treasure she is! (My remarks below refer to my talk with Alicia.

Great service, experienced technician.

Ron R - Peabody, MA
46 days ago

Responsive & Knowledgeable

Peter - Georgetown, MA
53 days ago

Harry was able to assess and diagnosis the issue quickly. Townsend worked with one of their associate vendors to remanufacturer a piece of equipment--since a replacement was not available due to the age of the furnace. With a swift turnaround time and a service call that ran into the late hours of Thanksgiving Eve, we had heat restored before the recent cold snap. I appreciate Harry's courteous and expert service and would recommend the company to others. Thank you.

Great Service

RichardKayser - Wenham, MA
54 days ago

Ben is awesome

Josh - North Andover, MA
55 days ago

Ben came out right away to address a smell we had. He had determined there was a leak due to our plumber not tightening a connection. Ben was unbelievable. He was extremely professional and is an expert in his field. He was very patient and Thorough as he tested many different parts of the house. He also spent the time to educate me and even went to the neighbors to borrow a ladder which he personally carried. I have not had such caring and professional service like Ben provided in a very long time. We are developers and After my experience with Ben we are 100% using Townsend again for our next project which will be ready next month and for all those thereafter. Thanks Ben you have a great personality, demeanor and expert knowledge and professionalism. Townsend and we customers are very fortunate to have you

Great service man,everything went smooth

LawrenceSmith - Beverly, MA
56 days ago

Amazing Customer Service!!!!!!!

Candice - North Andover, MA
59 days ago

Joe was outstanding:) He went above and beyond to assist us! HE and the entire team at Townsend have been outstanding to work with:) Truly grateful 🙂

Awesome service!

DacreHancock - Wakefield, MA
61 days ago

Technician was courteous, efficient and prompt. He took extra effort of explaining his work and the issues we face.

Outstanding service!

AnnChainey - Beverly, MA
67 days ago

Brian was thorough, detail oriented and provided great customer service. Shared his outstanding knowledge and made sure everything was done right! Congrats on your upcoming anniversary with Townsend Oil! Thank you Ann Chainey.

Great service by Brad!!!

Donna - Manchester, NH
72 days ago

Brad went above and beyond in installing new hot water heater and furnace repair leak. Friendly, knowledgeable, and all with a smile! Answered all my questions and provided me assurance that all was ok!! You are lucky to have him on your team! It is difficult to get good customer service these days. I was extremely pleased with his work! Thank you, thank you!!!!! Respectfully, Donna Lemire

Excellent user friendly service

Richard - Danvers, MA
75 days ago

Service provider was efficient, knowledgeable, and friendly. A good experience.

Great service

GuyFord - Salem, MA
79 days ago

Brian was extremely helpful. Explained the issues going on with our steam oil burners, very professional, very informative, and a generally likable guy. Great experience.