What To Look For In A Boiler Repair Company

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Heating systems are undeniably costly, delicate, and complicated. Because of this, repairing them on your own should never be done.

Besides the fact that it can void your warranty, tinkering with the system without proper knowledge can endanger your family and your home. So, it’s best not to take unnecessary risks in an effort to save money, as you might only end up spending more in the long run.

When it comes to equipment repairs, it’s best to let experts do this project. When you need to get your boiler repaired, it is important to be selective when hiring an HVAC company. In this article, we discuss what to look for when you need a boiler repair company.

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The Importance of Finding a Reputable Boiler Repair Service

The first thing you should always look at in a boiler repair company is its reputation. What did previous customers say about them?

To get this information, you can check recent customer testimonials and feedback, which can often be found online. Be sure to read about the good and bad aspects of working with a particular company to weigh your choices. Other than that, ask your friends about boiler companies they’ve hired before and get their recommendations.

In other words, try to learn from the experiences of others. Avoid choosing boiler companies with many unsatisfied customers, and pick from those with an excellent reputation from previous customers.

National Vs. Local Boiler Repair Companies

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Businesses grow when they do things right, whether it’s a national or local company. But between the two, which should you hire?

One advantage when you choose to work with national HVAC repair companies is that they would most likely have trained technicians who can give you great service. However, like in many companies, big or small, accidents can happen.

If you happen to experience a problem when working with a relatively large company, it’s always a hassle to cut through the corporate red tape and protocols. The process is both time-consuming and frustrating.

Working with local HVAC businesses, on the other hand, may offer you more advantages than big corporations. These small businesses respond quickly due to proximity. They also have good local knowledge and offer personalized services.

But what you can appreciate when working with local HVAC companies is that they prioritize customer service. This means that they prioritize excellent service to stay in business.

So, if you’re choosing between working with national or local businesses, small, family-owned, and operated companies are typically more approachable.

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Company History

List down all the boiler repair companies you are interested in and research company histories. Information such as how long the company has been operating or who helped the company’s development is very helpful information.

The length of the company’s operation will help determine how well it’s managed. It can also show customers’ loyalty. After all, businesses that have been around for decades are well-established and definitely have enough experience to solve your boiler issues.

Boiler Customer Service

image of an HVAC contractor with homeowner

You should also work with boiler service companies that offer excellent customer service.

Companies should listen to questions and provide satisfactory answers to customers. They should also offer guarantees on the work they perform. For example, they’ll go back and fix any issues after they’ve completed a service for you. Check their websites and make sure that they provide you with all the contact options, they are transparent with their rates, and their representatives are always eager to help.

Great HVCA service companies are always willing to go the extra mile, even if it’s just the initial assessment. So, if you want to save yourself from headaches regarding customer service, check reviews beforehand and pay attention to customer feedback.

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Boiler Manufacturer Partners

Most boiler repair companies partner with boiler manufacturers to improve their ability to service a brand’s units. This enables their technicians to gain knowledge and skills to care for a specific brand. At the same time, they easily have access to replacement parts when they need them for repairs.

If you need to repair your boiler, find a service provider that has partnered with your boiler’s brand. However, if you’re unsure what your boiler’s brand is, find the most reputable boiler repair company in your area.


Malfunctioning heating systems are dangerous, and it’s crucial that only professionals handle this problem. Amateurs can only make things worse, so check everything that can ensure your family’s safety.

Before you even work with a company, verify if they have a license to operate. After that, check if the technicians are also licensed.

If there are no problems with the licenses, you also need to check if they can provide financial protection. Accidents can happen during work, so it’s important that the business is fully insured so they can still pay for damages incurred.

In-Home Estimate Vs. Over The Phone Estimate

hvac customer service

Although most HVAC companies don’t have a problem giving free quotes, there are still some who try to provide an estimate over the phone. Although this may not seem harmful, doing so can lead to inaccurate assessments.

In-home estimates are always the better choice because this is the only way service companies can fully understand the problem. This will help them assess what kind of process they might need to do, and of course, give you the proper pricing.

Once they’ve given you an amount, make sure that they write this down on paper to hold them accountable for their word. This way, there won’t be any surprise charges later. It’s very helpful in when staying within a budget.

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Boiler Repair Cost & Second Opinions

Before you make a final decision, make sure that you also get estimates from other HVAC companies as well.

Even if you feel like you’ve found the right company to work with or a friend recommended one, it won’t trouble you to get a second opinion.

Heating service costs can reach hundreds to thousands of dollars, so it’s not bad if you want to get your system checked by a few service companies or more. You’ll be surprised how different diagnoses of different companies can be and the solutions they propose. So doing this will help you think about what’s best for you and the budget you have.


Final Words

Repairing a boiler is not an easy job. That’s why it’s very important that you let a reputable and experienced HVAC contractor do the job.

Choose a boiler repair company that provides excellent customer service, has strong manufacturer partnerships, and ensures your safety by having a license, insurance coverage, and a good safety record.

Lastly, don’t forget to get multiple pricing estimates and opinions to get the service you deserve. It helps to really set a higher standard to get the best results.

Call Townsend Energy For Your Home Heating Requirements

te logoTownsend Energy offers superior heating and cooling services in Northeastern Massachusetts, Southern New Hampshire, and Maine.

We make sure to hire certified technicians who can provide you with excellent services, including tune-ups, repairs, installations, and replacements. Each technician has outstanding knowledge and experience to serve your HVAC system needs correctly.

Townsend Energy guarantees to provide the most competitive heating and cooling service costs in the area. Our maintenance services ensure to improve your comfort, increase your system’s energy efficiency, and reduce your home’s heating and cooling costs.

Need your system repaired or replaced? We’ll recommend the best one for your home and is within your budget. The best part is, all our work is backed with a guarantee to ensure your satisfaction.

If you wish to schedule a service appointment, give us a call today! We also offer in-home estimates at no cost at all.

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Contact us now at (800) 722-4101 to find out more!