Local Reviews

Townsend Energy Rated 4.9 out of 5 stars based on 1801 customer reviews

Map of Lynn, MA

Super Great Service




Review of Townsend Energy

I had a issue with the way my burner sounded . They sent a Serviceman name Dave E. He was very knowledgeable , friendly , knew exactly what the problem was. Explained what it was , how it needed to be fixed and took care of the problem . Dave wore a smile , he represented Townsend Oil very well. I give Dave a "5" Star and a Big Thank You , not only bc he fixed the issue , but he was kind , caring , and took the time to explain things to me . Hats off Townsend and to the Serviceman Dave .


Map of Beverly, MA

We had Dick Legendre work on our oil burner because of a leak in one of the part’s. He came in and fixed it and was polite and professional. The staff




Review of Townsend Energy


Map of Londonderry, NH

AWESOME REP FOR TOWNSEND !




Review of Townsend Energy

She actually listened to each and every issue i think there were 3 and then one by one she helped w each one ! i have waited far to long for answers in the past for answers and have had to call back to receive them .Stephanie took care of them apologizing even for having me hold while each was sorted out ! I so wish all companies had a Stephanie !


Map of Gloucester, MA

The Best!!!




Review of Townsend Energy


Map of Somersworth, NH

Great sales service




Review of Townsend Energy


Map of Hamilton, MA

Helped us more than once




Review of Townsend Energy

Townsend Oil has helped us out more than once. They are easy to contact, responsive to your needs, reliable; genuinely seem to want to help. Highly recommend.


Map of Waltham, MA

Prompt service, courteous service.




Review of Townsend Energy

They kept my tank filled and serviced. The price of oil rose more than I would have liked, but that was likely out of their control.


Map of West Newbury, MA

Very good service




Review of Townsend Energy

Long time customer...almost 20 years...Townsend's reliability is their main strength, which fosters peace of mind for this customer.


Map of South Berwick, ME

Great service




Review of Townsend Energy

Called today to schedule a furnace cleaning. Beth was super helpful (as usual) and I was able to schedule a cleaning in a couple weeks. Way sooner than I initially thought!


Map of Winchester, MA

Great service




Review of Townsend Energy


Friendly and informative.




Review of Townsend Energy

Always a pleasant conversation with ordering. Was a little taken back at the price jump though but tis the season I guess!


Great, consistent service for a long time




Review of Townsend Energy

I've been a customer of Townsend Energy for nearly 20 years and their level of service, responsiveness, expertise has always been one of the hallmarks of the firm. We have remained a long time satisfied customer because of this consistently high service record.


Awsome technician




Review of Townsend Energy

Ethan is very polite he had a lot to look at with my furnace. He tried everything to fix the issue-. Very professional hopefully we will be able to fix my problem today. I understand mobile homes can be very tricky to work out.


grate service




Review of Townsend Energy


Great customer service. Always follow up and follow through




Review of Townsend Energy

Always great service over the years


Billing issues




Review of Townsend Energy

I was able to resolve my situation thru Lena at the Manchester office . However I had several conversations with Jim Townsend and as busy as he was, he was personally involved to make sure I was happy. I am definitely convinced that every customer does matter with Townsend Energy. I will continue to all their services in the future.


Billing issue




Review of Townsend Energy

I wouldn’t still be with Townsend if it wasn’t for Lena in the Manchester New Hampshire office ! I tried numerous times to discuss my issue with Jim Townsend for 2 weeks and he was always busy and said he would call me back in the middle of our conversation and after our latest conversation on Saturday 8th , He said “can I call you back on Monday “and it’s now Tuesday and I haven’t heard from him . I spoke with Lena today and in less than a minute she took care of the problem!


Great Service




Review of Townsend Energy

All of the people at Townsend have been wonderful to work with! Be it via phone or the home visits everyone has been wonderful. So pleased with my service!


Great service ! Great Installation Team!




Review of Townsend Energy

Had to have an old oil tank replaced in basement . Great team of Installers came and did a very professional job. Removed oil from old tank and transferred it back into new tank after it was installed. Removed old tank from house. They did a great job cleaning up after as well. I would highly recommend Townsend for replacement of oil tank.


Accurate change made by receptionist




Review of Townsend Energy


Great technicians




Review of Townsend Energy

Twice this past year, we needed repairs to our home HVAC -- once for the AC during a very hot period in the summer, and once for the heating in the winter. Townsend is great about sending someone quickly. And in both cases, the techs quickly figured out the problem and were able to get our system up and running again. It's definitely worth having the service contract!


Pleasant dependable service




Review of Townsend Energy

I had the pleasure of speaking with Beth in response to an email I sent with some questions. Beth was very pleasant and addressed me with appreciation as a current customer. We spoke about our past needs, our current contract, and how the company would be available to address any need/question and work with us with our future contract.


Tremendous Service and Value with Townsend!




Review of Townsend Energy

The Townsend team recently did an excellent job replacing an aged heating/cooling unit in my sun room. The staff did a very neat and high quality job . I highly recommend Townsend energy!!!


Pleased with the work




Review of Townsend Energy

They replaced my old oil tank. The initial estimate and site meeting were easy and prompt. When the install crew came the next week, they decided they should use a horizontal instead of a vertical tank, necessitating a second visit. They came back the following week with a different tank and did the install. A mix up like which tank is best is something I can understand and they did resolve the issue well. Stuff like that will happen and how a company handles that sort of thing is important and they did a good job ultimately getting it done.


great service




Review of Townsend Energy

came out on new years day to restart the furnace and replace a broken part. The contract is well worth it


Courteous and quick response to all service requests.




Review of Townsend Energy


Pleasant representative- professional, polite and efficient




Review of Townsend Energy

Excellent service


very responsive.. especially when it counts




Review of Townsend Energy


Great service over the phone, great service at our home!




Review of Townsend Energy

Have been with Townsend Energy for as long as I can remember. Everyone I have ever dealt with there has been personable and professional.


Great service




Review of Townsend Energy

Happy every time I call with questions or feedback!


Great service!




Review of Townsend Energy

Townsend is responsive and professional. They deliver superior service and value.


Installed new Hot Water Heater




Review of Townsend Energy

I have always had good service from Townsend. Everything went well with the installation of my new hot water heater. Everyone is polite and helpful. Thank you to Jim, Mark and Brookes


A HEARTENING CONVERSATION




Review of Townsend Energy

When I phoned Townsend over a disturbingly high bill, I found myself talking to Alicia, an articulate, knowledgeable and audible {a bonus strength since I'm hearing impaired) rep who listened and responded with sensitivity. While representing the company's position clearly, she heard me out and agreed to present the matter to her manager. That she did--and phoned me back promptly. While I had been convinced that I would be leaving Townsend, my interaction with her has caused me to reconsider. While I have not yet decided, it is Alicia's calm and caring demeanor which has me reconsidering what I'll do. A company with such an excellent representative is to be commended. I hope you know what a treasure she is! (My remarks below refer to my talk with Alicia.


Great service, experienced technician.




Review of Townsend Energy


Responsive & Knowledgeable




Review of Townsend Energy

Harry was able to assess and diagnosis the issue quickly. Townsend worked with one of their associate vendors to remanufacturer a piece of equipment--since a replacement was not available due to the age of the furnace. With a swift turnaround time and a service call that ran into the late hours of Thanksgiving Eve, we had heat restored before the recent cold snap. I appreciate Harry's courteous and expert service and would recommend the company to others. Thank you.


Great Service




Review of Townsend Energy


Ben is awesome




Review of Townsend Energy

Ben came out right away to address a smell we had. He had determined there was a leak due to our plumber not tightening a connection. Ben was unbelievable. He was extremely professional and is an expert in his field. He was very patient and Thorough as he tested many different parts of the house. He also spent the time to educate me and even went to the neighbors to borrow a ladder which he personally carried. I have not had such caring and professional service like Ben provided in a very long time. We are developers and After my experience with Ben we are 100% using Townsend again for our next project which will be ready next month and for all those thereafter. Thanks Ben you have a great personality, demeanor and expert knowledge and professionalism. Townsend and we customers are very fortunate to have you


Great service man,everything went smooth




Review of Townsend Energy


Amazing Customer Service!!!!!!!




Review of Townsend Energy

Joe was outstanding:) He went above and beyond to assist us! HE and the entire team at Townsend have been outstanding to work with:) Truly grateful 🙂


Awesome service!




Review of Townsend Energy

Technician was courteous, efficient and prompt. He took extra effort of explaining his work and the issues we face.


Beth R.

Beth R.

Near Wheeler St, Peabody, MA 01960
Beth R.

Beth R.

Customer service, fuel delivery, equipment service

Near Towle Farm Rd, Hampton Falls, NH 03844
Beth R.

Beth R.

Customer service, fuel delivery, equipment service

Near Cottage Ave, Manchester, NH 03103
Beth R.

Beth R.

Equipment service

Near Lambert Ave, Lynn, MA 01902
Beth R.

Beth R.

Customer service, fuel delivery, equipment service

Near Highland Rd, Boxford, MA 01921
Alicia M.

Alicia M.

Near Blanchard Rd, Lebanon, ME 04027
Beth R.

Beth R.

Customer service, fuel delivery, equipment service

Near Longbow Rd, Danvers, MA 01923
Beth R.

Beth R.

Customer service, fuel delivery, equipment service

Near Tyler Rd, Lexington, MA 02420
Alicia M.

Alicia M.

Near New Balch St, Beverly, MA 01915
Beth R.

Beth R.

Customer service, fuel delivery, equipment service

Near Middle St, West Newbury, MA 01985
Beth R.

Beth R.

Customer service, fuel delivery, equipment service

Near Story Rd, Gloucester, MA 01930
Beth R.

Beth R.

Customer service, equipment service

Near Crest Dr, Somersworth, NH 03878
Beth R.

Beth R.

Customer service, fuel delivery, equipment service

Near Meadowcrest Dr, Bedford, NH 03110
Alicia M.

Alicia M.

Near Winslow Dr, Atkinson, NH 03811
Beth R.

Beth R.

Customer service, fuel delivery, equipment service

Near Woodcrest Dr, West Newbury, MA 01985
Beth R.

Beth R.

Customer service, fuel delivery, equipment service

Near Wayside Dr, Danvers, MA 01923
Alicia M.

Alicia M.

Near Clark St, Danvers, MA 01923
Beth R.

Beth R.

Customer service, fuel delivery, equipment service

Near Pine Island Rd, Newbury, MA 01951
Beth R.

Beth R.

Customer service, fuel delivery, equipment service

Near Old Cart Rd, Hamilton, MA 01982
Beth R.

Beth R.

Customer service, fuel delivery, equipment service

Near Maybrook Ave, Manchester, NH 03102
Beth R.

Beth R.

Customer service, fuel delivery, equipment service

Near Bigelow Rd, Waltham, MA 02451
Beth R.

Beth R.

Customer service, fuel delivery, equipment service

Near Lake Ave, Georgetown, MA 01833
Beth R.

Beth R.

Customer service, fuel delivery, equipment service

Near Mammoth Rd, Manchester, NH 03103
Beth R.

Beth R.

Customer service, fuel delivery, equipment service

Near Old Wellington Rd, Manchester, NH 03104
Beth R.

Beth R.

Customer service, fuel delivery, equipment service

Near Donegal Cir, Danvers, MA 01923
Beth R.

Beth R.

Customer service, fuel delivery, equipment service

Near Crane Neck St, West Newbury, MA 01985
Beth R.

Beth R.

Customer service, fuel delivery, equipment service

Near Alden Ave, North Hampton, NH 03862
Beth R.

Beth R.

Customer service, fuel delivery, equipment service

Near Atlantic Ave, Beverly, MA 01915
Stephanie W.

Stephanie W.

Customer Service Experience

Near Yellowstone Dr, Londonderry, NH 03053
Beth R.

Beth R.

Customer service (Beth), fuel delivery, equipment service

Near Old Wellington Rd, Manchester, NH 03104
Beth R.

Beth R.

Customer service (Beth), fuel delivery, equipment service

Near Four Acre Dr, Burlington, MA 01803
ALENA C.

ALENA C.

Near F W Hartford Dr, Portsmouth, NH 03801
Beth R.

Beth R.

Customer service, fuel delivery, equipment service

Near Brown St, Andover, MA 01810
Beth R.

Beth R.

Customer service, fuel delivery, equipment service

Near Beech Rd, South Berwick, ME 03908
Beth R.

Beth R.

Customer service, fuel delivery, equipment service

Near Whitehall Rd, South Hampton, NH 03827
Beth R.

Beth R.

Customer service (Beth), fuel delivery

Near High St, Somersworth, NH 03878
Beth R.

Beth R.

Customer service, equipment service

Near River Rd, Eliot, ME 03903
Beth R.

Beth R.

Customer service (Beth), fuel delivery, equipment service

Near Lincoln St, Winchester, MA 01890
Beth R.

Beth R.

Customer service, fuel delivery, equipment service

Near Elizabeth Ave, Manchester, NH 03103
Beth R.

Beth R.

Near Pierce St, Reading, MA 01867
Beth R.

Beth R.

Customer service, fuel delivery, equipment service

Near Prospect St, Topsfield, MA 01983
Beth R.

Beth R.

Near Elm St, Newbury, MA 01922
Beth R.

Beth R.

Near 12th St, Newbury, MA 01951
JUDY R.

JUDY R.

Hi John! It was a pleasure speaking with you today! Per our convo, please give me a 48 hour heads up and we will go out and make a delivery. Please do not hesitate to reach out with any questions, or if there is anything else I can help you with, so glad we were able to turn this around for you today! Judy

Near Andover, MA
Beth R.

Beth R.

Customer service (Beth), fuel delivery, equipment service

Near N Ridge Rd, Ipswich, MA 01938