Local Reviews

Townsend Energy Rated 4.9 out of 5 stars based on 2079 customer reviews

Map of Ipswich, MA 01938

Helpful assistance!




Review of Townsend Energy

Clear information and comparisons provided to make my best decisions

IpswichMA01938 42.6825-70.835

Map of Ipswich, MA 01938

Excellent service!




Review of Townsend Energy

Brian provided exceptional and professional service!

IpswichMA01938 42.6725-70.9625

Map of Methuen, MA 01844

Very good service




Review of Townsend Energy

The young man Angel that came to my home was polite and did a very nice job. I live alone and I worry about my heating system running properly, he was efficient and told me all he did to clean the burner. I called to express how nice he was and the lady sent me this survey. Please thank him for being so nice.

MethuenMA01844 42.7575-71.1325

Map of Boxford, MA 01921

Once again Excellent service!




Review of Townsend Energy

BoxfordMA01921 42.6575-70.9775

Map of Wenham, MA 01984

The experience so far is good!




Review of Townsend Energy

As a new customer my experience is limited! My tank is half full so I cannot truthfully comment about price! Manny was exceptionally nice and very helpful!

WenhamMA01984 42.6025-70.8925

Map of Rowley, MA 01969

Brian Mustachio




Review of Townsend Energy

Brian was very professional and took time to summarize the work done and the next steps in the work process to complete the job. Excellent.

RowleyMA01969 42.715-70.88

Map of Salisbury, MA 01952

Excelent service




Review of Townsend Energy

Sarah is great professional, patient, explained everything perfectly, and very attentive

SalisburyMA01952 42.8575-70.8675

Map of Newburyport, MA

Excellent Service




Review of Townsend Energy

On time, knowledgeable, courteous, thorough, friendly and respectful.

NewburyportMA 42.8125-70.8775

Map of Revere, MA 02151

Disheartening




Review of Townsend Energy

I had a tech come to my house on Wednesday to look at my boiler! He said I need a lot of work and I said ok can we do it now? He said he would have to call his office to see if they had the time for him to stay and complete the work! He said his office would call me right away! No one called and I called back office that evening and left message no response! Thursday I called and spoke to Andy or Andrew told him my story and he said I will get a call back! No call! I called today and a very nice lady said she would have someone call me and again no call! Best part of it was prior to my appointment Leslie from the office sold me a Gold service plan over the phone and raved to me how great the plan and service would be! I have been a general manager in the service industry in residential and commercial for over 25 years and never have I seen service like this! This is my mom’s house which I have to take care of the upkeep for her! Townsend is the company my dad chose for oil delivery and service for his home but he is no longer with us! I sure hope this gets rectified because if it does not real soon there will be hell to pay for this one! Thanks for I don’t know what! Michael Bunick I am only rating because this company put the horse before the cart and sent me this survey!

RevereMA02151 42.395-70.9875

Map of Merrimack, NH 03054

Very good service




Review of Townsend Energy

Technician was knowledgeable and answered our questions

MerrimackNH03054 42.8875-71.4725

Brooks came through for me and got my furnace serviced where I could not get an appointment. He threw in a couple extras for me which both ere honore




Review of Townsend Energy

DanversMA01923 42.575-70.9325

Excellent service




Review of Townsend Energy

Everyone here has been so kind and helpful in tough situations. They take such good care of their customers and always goes above and beyond.

ManchesterNH03103 42.97-71.44

Excellent




Review of Townsend Energy

It was very pleasant experience he knew exactly what was going on very impressive the experience was just

IpswichMA01938 42.685-70.92

Speedy service.




Review of Townsend Energy

I have had quality service with many customer service reps and with Larry Bornstein over the 20 years that I have mostly been with Townsend Oil. Larry knows how to put the customer at ease. Patty H.

North HamptonNH03862 43.0025-70.86

Brian was Excellent




Review of Townsend Energy

Very knowledgeable.

WenhamMA01984 42.5975-70.9075

Excellent!




Review of Townsend Energy

Brian is very knowledgeable and patient with my questions

HamiltonMA01982 42.605-70.85

Excellent Service




Review of Townsend Energy

Brian Mutascio was very professional but also friendly. I felt like a had a good friend working on my heating system that knew what he was doing.

MedfordMA02155 42.4375-71.0925

Great!




Review of Townsend Energy

NewburyportMA01950 42.8025-70.86

Fantastic technician!




Review of Townsend Energy

The technician, Brian Mutascio did a great job on a major repair of my Viessmann furnace. He is knowledgeable, efficient, tidy in his work and pleasant. He took the time to explain exactly what he was doing which I appreciate.

BeverlyMA01965 42.5575-70.8225

Excellent Service.




Review of Townsend Energy

I can't tell you how impressed I was with Shane. He was very informative and when he looked at our heating system, was the first person all week that was truthful and helpful. As a woman, often home service providers pad bills, lie and try to sell you things that you do not need. Shane was so helpful and honest, he helped me know exactly how to plan my heating needs. I won't go anywhere else and look forward to the same fine service in the repair that I requested an estimate on. Very happy customer.

RaymondNH03077 43.055-71.17

Quality response and service




Review of Townsend Energy

Chris Plourde arrived soon after I called. He identified the problem quickly and did a great job rectifying it. Very well done.

IpswichMA01938 42.675-70.835

Excellent Service !




Review of Townsend Energy

We had some issues with our heating system and one of the Townsend Energy technicians, Gary, came out to evaluate our system. He was extremely knowledgeable and friendly. He evaluated our system, ran a diagnostic, replaced a part that had failed, and ordered another part to be replaced. We were working with a time deadline and he expedited the part order, followed up quickly and came out and replaced the part. He also found another issue and repaired it while he was with us. He was very helpful and a pleasure to work with. Gary is an extraordinary representative for your company and someone we would recommend to anyone.

DanversMA01923 42.575-70.9325

Great service




Review of Townsend Energy

GloucesterMA01930 42.61-70.6825

Could not ask for better service




Review of Townsend Energy

JanPaul arrived on time, assessed the problem, got the parts he needed, tested the equipment and completed the job in a minimum amount of time. He pleasant, polite and professional.

BurlingtonMA01803 42.515-71.205

Made me feel comfortable from day one!!




Review of Townsend Energy

Dana was excellent, personable, and helpful.

WellsME04090 43.3325-70.5875

Exception Service




Review of Townsend Energy

Hi - Stephen L came to our home on 12/13/23 to complete the annual PM service on our furnace. My husband and I are so pleased with his attention to detail. Replaced the worn out gasket, changed filter, fixed the Whistle issue and completed a deep clean to the inside of the furnace along with all other service required. He increased our efficiency from 81% to 84%. We are so pleased that we decided to become a customer with Townsend in 2022. We are in great hands. I highly recommend them. The office staff and tech's are great to deal with. Thank you so much!! Kathy and Dave

WindhamNH03087 42.8225-71.32

Excellent service would recommend




Review of Townsend Energy

Brian was very thorough and explained everything so I could understand how it was working. Great report! He did a great job all around.

DanversMA01923 42.5625-70.9325

Excellent service very honest




Review of Townsend Energy

MerrimackNH03054 42.84-71.5

Excellent Service




Review of Townsend Energy

The technician was knowledgeable, friendly and informative. As a new homeowner, he took the time to explain every aspect of my propane system and went over the pamphlets in detail. As a new customer he was a great first experience with the company!

RochesterNH03867 43.295-70.9775

Yearly maintenance




Review of Townsend Energy

The Service tech was timely, courteous and thorough - am delighted.

NewburyportMA01950 42.8075-70.865

Excellent Service from a real gentleman!




Review of Townsend Energy

Don’t know what I was charged. Brian was courteous, knowledgeable, efficient. Would like to have him back to clean the second floor boiler if it’s in my budget.

TopsfieldMA01983 42.65-70.9625

Excellent Service




Review of Townsend Energy

Brian was very knowledgeable and helpful.

WinchesterMA01890 42.46-71.13

Outstanding Service




Review of Townsend Energy

Our tech Brian is outstanding! He has serviced and tuned up our systems a few times in the past. He is always polite, conscientious, knowledgeable, and thorough. Thanks, Brian!!

North AndoverMA01845 42.6675-71.1125

Frustrating situation but not Tech's fault




Review of Townsend Energy

we had no heat beginning the Wednesday before Thanksgiving, and the issue was finally resolved the Wednesday after Thanksgiving. Brian did a great job of diagnosing the problem on Wednesday and was on hold for quite a while with the Navion tech-support to order a replacement part which was under warranty. My husband was impressed by his problem solving skills and appreciated his efforts. we were fine over the weekend because obviously a failure of the system is nobody's fault. We did become frustrated the following Monday when despite repeated calls we received no callback from the service department. We understand that this is the first real cold snap of the season and that people are busy and staffing can be short around a holiday. But a call to let us know the status of the part and a ballpark for fixing the unit would have been appreciated. My husband missed work in order to stay home with the hope someone would be out. We did at last receive a call on Tuesday after reaching out again to the main number more than once. A tech was sent out Tuesday night who was unable to replace the part. He was great-- but needed Navien tech support for troubleshooting. On Wednesday, Brian and another knowledgeable person came to our house in the morning and were able to replace the part and get the heat going again. I think that Townsend needs to invest in the training and expanding of the number of techs who are familiar with newer units. The rebates for transitioning from oil to natural gas or propane are robust and so the tide is going to keep turning. That said, I understand it takes a while when things are in transition to get up to speed. It does bother me that we are charged for labor when the tech is on the phone waiting to get information from Navien tech-support, but maybe that's standard for all companies. We like Townsend and appreciate the good people working there. My ratings are lower because this was a frustrating experience.

LynnfieldMA01940 42.515-71.0275

AC repair




Review of Townsend Energy

Brian was exceptional ! He was experienced found issue and resolved !

TopsfieldMA01983 42.64-70.97

Excellent customer service




Review of Townsend Energy

Thank you! Townsend has treated us more then fairly through a rough transaction!

GeorgetownMA 42.725-70.99

Excellent Service




Review of Townsend Energy

Sarah was responsive, accommodating and overall respectful. A most positive experience.

PortsmouthNH03801 43.0575-70.75

Customer service




Review of Townsend Energy

Great customer service for account information questions.

DoverNH03820 43.205-70.8825

Yed




Review of Townsend Energy

I would ask for trlet

KitteryME03904 43.1075-70.74

Excellent Service




Review of Townsend Energy

From the initial phone call with Sarah to the first tank inspection and delivery from Jerry, I felt like a familiar customer. Their service has been great and I’m very happy I chose Townsend Energy for my heating oil supplier as well as my propane.

WindhamNH03087 42.7925-71.2625

Kelly C.

Kelly C.

Near , ma
Beth R.

Beth R.

It was a pleasure speaking with you today! At Townsend, we value our customers' feedback and would greatly appreciate if you could leave a review on the service that was provided. Thank you!

Near Chapel Ln, Merrimack, NH 03054
Kelly C.

Kelly C.

Near , ma
Kelly C.

Kelly C.

Near , NH
Kelly C.

Kelly C.

Near , ma
Kelly C.

Kelly C.

Near , nh
Kelly C.

Kelly C.

Near , NH
Kelly C.

Kelly C.

Near , MA
Kelly C.

Kelly C.

Near , MA
Barbara C.

Barbara C.

It was a pleasure working with you to open your new account. Thank you and we appreciate your business!

Near Angel Pt Cir., Goffstown, NH 03045
Kelly C.

Kelly C.

Near , ma
Kelly C.

Kelly C.

Near , MA
JONATHAN J.

JONATHAN J.

Hi Pat , it was a pleasure speaking with you today.   At Townsend, we value our customers' feedback and would greatly appreciate if you could leave a review on the service that was provided by Jon J.  Thank you!

Near Barrington, NH 03825
Leslie M.

Leslie M.

Near I St, Newburyport, MA 01950
Kelly C.

Kelly C.

Near , nh
Kelly C.

Kelly C.

Near , nh
Kelly C.

Kelly C.

Near , MA
Kelly C.

Kelly C.

Near , ma
Kelly C.

Kelly C.

Near , nh
Kelly C.

Kelly C.

Near , ma
Brian M.

Brian M.

Installed new circulator pump for the basement zone. Serviced oil heating system with clean, testing and new tune up parts.

Near Turnpike Rd, Ipswich, MA 01938
Kelly C.

Kelly C.

Near , ma
Beth R.

Beth R.

It was a pleasure speaking with you today! At Townsend, we value our customers' feedback and would greatly appreciate if you could leave a review on the service that was provided. Thank you!

Near Summer St, Ipswich, MA 01938
Kelly C.

Kelly C.

Near , MA
Brian M.

Brian M.

Serviced American Standard oil heating system with cleaning and new tune up parts.

Near Wadsworth St, Danvers, MA 01923
Kelly C.

Kelly C.

Near , ma
Kelly C.

Kelly C.

Near , NH
Brian M.

Brian M.

Serviced water leak with new parts after evaluating and recharging expansion tank.

Near Dartmouth St, Lynn, MA 01904
Kelly C.

Kelly C.

Near , ma
Kelly C.

Kelly C.

Near , nh
Kelly C.

Kelly C.

Near , MA
Kelly C.

Kelly C.

Near , MA
Kelly C.

Kelly C.

Near , ma
Kelly C.

Kelly C.

Near , ma
Brian M.

Brian M.

Plumbed in new hydronic safety components and tested each component. Purged all zones.

Near Boxford Rd, Ipswich, MA 01938
Kelly C.

Kelly C.

Near , ma
Kelly C.

Kelly C.

Near , nh
Kelly C.

Kelly C.

Near , ma
JONATHAN J.

JONATHAN J.

Hi , it was a pleasure speaking with you today.   At Townsend, we value our customers' feedback and would greatly appreciate if you could leave a review on the service that was provided by Michael K.  Thank you!

Near Londonderry, NH
Brian M.

Brian M.

Serviced Hallmark oil heating system with cleaning and new tune up parts.

Near Newbury St, Somerville, MA 02144
Kelly C.

Kelly C.

Near , MA
Kelly C.

Kelly C.

Near , MA
Kelly C.

Kelly C.

Near , MA
Kelly C.

Kelly C.

Near , MA
Kelly C.

Kelly C.

Near , MA