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I was nervous to call and see what my options were for propane. I am SO GLAD I called. Super nice folks and after a quick and easy call, we found a solution that works for my budget. I should have called sooner! What a great call.

We needed to replace our oil burner with a high efficiency propane burner. A significant amount of work and coordination was required to smoothly complete the project. Issues did arise but Townsend worked through them and we had reliable heat throughout the project.

At times, I lost my temper, and everyone from Townsend was very patient and understanding, which I deeply appreciate.

Ultimately, they have very good people who legitimately care about their customers. This makes all the difference.

We've been Townsend's propane customers for about three years. They're always pleasant on the phone. Today, Jonathan from customer support was incredibly helpful and professional, providing detailed and useful information. It's rare to get such thoughtful responses from vendors. Jonathan exemplifies their excellent customer support.

Tom recently came out to service my furnace. I was truly impressed with his thorough work and attention to detail!

Tom took the time to not only fix the problem but also explain what he was doing and why in a way I could understand. I wish all service providers were as attentive and caring in their jobs as Tom.

His diligence and passion for his job were clear and greatly appreciated.

Chris installed nest thermostats for us. From the time Townsend had Chris reach out to us- his communication and service was top notch. He is very professional- knowledgeable and provided amazing service.

Shawn who was with him- and just started last week was also great- would never know that he just started with the company a week ago.

Ricky and Amanda were also very helpful in coordinating and communicating with me. Townsend is lucky to have Chris join their team!