Heat Pump Service, Repair & Installation

"I just want to take a moment to thank each and every one of you from the bottom of my heart."

I just want to take a moment to thank each and every one of you from the bottom of my heart.

You are all an exceptional group - from the office to the prep area to the delivery. You are all an amazing kind group!

I remember when I met most of you in the office. You are all the sweetest, you are all the nicest, you are all the kindest!  You all give your heart to Townsend.  It must be an exceptional company with the kind leaders and it shows through the dedication, commitment and happiness that all your employees share. They are in it for the good of the company and also the good of the customer. That's special!

Thank you all for always answering my questions. Thank you for always assisting my needs. Thank you for always being there for your customers in such a pleasant way....All the time! Even when you may not have been in the mood.

What I want to say is ...Thanks each and every one of you.  That is why it works - you all work together. For all you do each and every day.  it makes a difference you are all very special and you are all appreciated very much. Cassandra and Stephanie did a really nice gesture for me.  I want to acknowledge your kindness and  gift was truly appreciated. I thank you for your time, extra efforts and kindness. Thank you, Thank you, 100 times Thank you. 

Shelly B.

"Great customer service and heating plan knowledge."

Helped create a customized plan that was best for my family and took the time to explain it all!

Kelsey S.

"The model of what professional customer service should look like."

Easy to contact by phone - by a human!, and then a timely call back to schedule a tech who arrived promptly, spent considerable time handling our boiler issue, was courteous, respectful of property, and a pleasure to deal with.

Robert K.

"Excellent customer care!"

She was incredibly professional, helpful, and even offered me a better plan for my budget!

Zoe M.

"10/10 experience!"

He didn’t rush through anything and answered every single question that I had (there were lots of them lol)

Brianna E.

"Townsend is lucky to have Chris join their team!"

From the time Townsend had Chris reach out to us- his communication and service was top notch.

Laurie C.

"Thanks to everyone working at Townsend this weekend!"

He also identified a pair of components likely to fail soon, and I can call to schedule their replacement after the cold snap passes.

J. Norton

"I would give them 100 stars if I could."

If you are looking for the propane service look no further. Any time I need something they came through.

S.B.