New England Plumbing Company
Master Plumbers Serving Massachusetts, New Hampshire, & Maine
When a plumbing problem strikes, you need a dependable partner who can deliver swift, lasting solutions. At Townsend Energy, we provide a full range of plumbing services designed to address every aspect of your home’s water and waste systems. For over nine decades, we’ve built our reputation on reliability, expertise, and friendly service. As part of New England’s premier energy and home-service team, we bring that same standard of excellence to every plumbing job we tackle.
- Water Heater Installation & Replacement: We install and replace natural gas, propane, electric, and tankless water heaters — plus the top-performing Therma-Flow EverHot systems, known for outperforming similarly sized direct-fired and indirect storage heaters.
- Plumbing Stack Repair & Replacement: Whether it’s a worn-out or damaged stack causing slow drainage or unpleasant odors, our master plumbers diagnose and replace plumbing stacks with precision, restoring proper flow and protecting air seals to maintain a healthy home environment.
- Fixture Repair & Replacement: From dripping faucets and noisy shower valves to broken toilets or outdated sinks, we repair or install fixtures efficiently. We aim to make your bathrooms and kitchens function seamlessly.
- Sump Pump Services (Submersible & Pedestal). In coastal and low-lying homes across New England, managing groundwater is essential. We install, repair, and maintain submersible and pedestal sump pumps to prevent basement flooding, protecting your home’s foundations and valuables.
- Sewer Ejector Pump Services. For homes with lower-level bathrooms or appliances below the sewer line, we install and service sewer ejector pumps. Our solutions help your plumbing work reliably.
Schedule your service with New England's trusted plumbers. Use our online form or call us at (978) 717-0490 to book today.
Why New England Trusts Townsend Energy to Get the Job Done Right
For over 90 years, New England has trusted Townsend Energy for unparalleled home comfort. Our approach to plumbing is guided by the same principles that we have built our reputation on since 1931: hard work, integrity, and a deep commitment to our neighbors.
- A Legacy of Trust: Our decades of experience mean you’re getting service from a company with a proven track record. We don’t consider a job finished until it's done to the highest standard.
- Licensed & Insured Professionals: When you hire us, you get a team of highly trained licensed master plumbers ready to handle any challenge. We are a fully insured company, providing extra security and protection for your property.
- Flexible Financing: We know that plumbing repairs or upgrades can be a significant investment. That’s why we offer flexible financing options to help you manage the cost without stress.
- See Our Reputation for Yourself: Don’t just take our word for it. We invite you to read what your neighbors have to say about our service. See their testimonials and hear firsthand why they trust us to get the job done right.
Why Choose Townsend Energy for Your Plumbing Needs
Our work is guided by a set of core values that ensure every service call is handled with the utmost care and professionalism. These commitments define our company culture and guarantee a superior customer experience.
- Transparent & Ethical Service: We operate on a foundation of honesty and transparency. We promise to be upfront about the solutions we recommend and their costs, and we will never suggest a service you don’t need.
- Safety-First Approach: The well-being of our customers and team is our highest priority. Our professionals follow strict safety protocols, using professional-grade tools to ensure every job is completed without risk to your family or your home.
- Customer-Centric Commitment: We are inspired by the real improvements we make in our customers' lives. Our philosophy is simple: your comfort and satisfaction are at the heart of everything we do.
- Innovation & Expertise: We are dedicated to continuous learning and embracing new technologies. Our team thinks creatively to provide the most efficient, effective, and modern solutions for any plumbing challenge.
Hear From Our Happy Customers
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"I just want to take a moment to thank each and every one of you from the bottom of my heart."
I just want to take a moment to thank each and every one of you from the bottom of my heart.
You are all an exceptional group - from the office to the prep area to the delivery. You are all an amazing kind group!
I remember when I met most of you in the office. You are all the sweetest, you are all the nicest, you are all the kindest! You all give your heart to Townsend. It must be an exceptional company with the kind leaders and it shows through the dedication, commitment and happiness that all your employees share. They are in it for the good of the company and also the good of the customer. That's special!
Thank you all for always answering my questions. Thank you for always assisting my needs. Thank you for always being there for your customers in such a pleasant way....All the time! Even when you may not have been in the mood.
What I want to say is ...Thanks each and every one of you. That is why it works - you all work together. For all you do each and every day. it makes a difference you are all very special and you are all appreciated very much. Cassandra and Stephanie did a really nice gesture for me. I want to acknowledge your kindness and gift was truly appreciated. I thank you for your time, extra efforts and kindness. Thank you, Thank you, 100 times Thank you.
Shelly B. -
"Great customer service and heating plan knowledge."Helped create a customized plan that was best for my family and took the time to explain it all!Kelsey S.
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"The model of what professional customer service should look like."Easy to contact by phone - by a human!, and then a timely call back to schedule a tech who arrived promptly, spent considerable time handling our boiler issue, was courteous, respectful of property, and a pleasure to deal with.Robert K.
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"Excellent customer care!"She was incredibly professional, helpful, and even offered me a better plan for my budget!Zoe M.
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"10/10 experience!"He didn’t rush through anything and answered every single question that I had (there were lots of them lol)Brianna E.
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"Townsend is lucky to have Chris join their team!"From the time Townsend had Chris reach out to us- his communication and service was top notch.Laurie C.
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"Thanks to everyone working at Townsend this weekend!"He also identified a pair of components likely to fail soon, and I can call to schedule their replacement after the cold snap passes.J. Norton
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"I would give them 100 stars if I could."If you are looking for the propane service look no further. Any time I need something they came through.S.B.
Trusted Services For Residential and Commercial Customers
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Integrity
We live by a rock- solid code of ethics that embody honesty, decency. and fairness. "A promise made is a promise kept"
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Safety
Our personal well-being is paramount to our mission. The well-being of the people who count on us is precious. Our actions protect and preserve the people, property. and environment around us.
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Customer Centric
We honor the commitment our customer makes to us by working tirelessly to demonstrate that we genuinely care. We are inspired by the real improvement our actions make in our customers' lives.
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Team
We respect the individuality of each team member and count on each other when it matters most. Together we create an unfiltered rhythm of open dialogue and collaboration.
Townsend Energy continues to serve homes and businesses throughout Maine, Massachusetts, and New Hampshire. Visit our Areas We Serve page to find out if we service your neighborhood!
What to Expect When You Work with Townsend Energy
From your first call to the final check-in, working with Townsend Energy is smooth, professional, and designed with your home in mind.
Here’s what our plumbing process looks like:
- Call & Initial Assessment – We listen closely, ask the right questions, and set up a convenient time for your visit.
- On-Site Diagnostic – A licensed master plumber arrives, walks you through their findings, and outlines the solution clearly.
- Transparent Estimate & Scheduling – You’ll receive a straightforward estimate and flexible scheduling options.
- Quality Service – Our team works efficiently, treats your home respectfully, and works hard to execute the job correctly the first time.
- Final Walk-Through – We clean up and review what was done to ensure you’re completely satisfied.
Professional Plumbing Solutions When You Need Them Most
Plumbing emergencies don't stick to a 9-to-5 schedule, and neither do we. We understand that a burst pipe or an overflowing toilet can be a major crisis, which is why we are committed to providing professional, responsive service at all times.
Day or night, rain or shine, you can count on Townsend Energy to be there to handle your plumbing crisis with the professionalism and care you deserve. Our team offers same-day service and weekend appointments to accommodate your busy schedule and get your home back to normal as quickly as possible. For those unexpected and urgent issues, our we offer fast emergency services.
Frequently Asked Questions
Do you offer estimates for plumbing work?
We provide detailed, transparent quotes for our services after an on-site diagnostic. Our technician will accurately assess your specific issue and provide an honest, upfront price, so you'll know exactly what to expect before any work begins.
Do your plumbers work with all types of pipes, including older ones?
Our plumbers are skilled in working with a variety of piping materials, including modern PEX and copper, as well as older materials like galvanized steel and cast iron.
Can you help me choose the right water heater for my home?
Yes, our experts can guide you through the process of choosing the best water heater for your family's needs and budget. We'll consider factors like your home's size, your family’s hot water consumption, and your energy efficiency goals.
What is your service area?
If you're looking for expert plumbing solutions in New England, there's a good chance we have you covered. We proudly serve homeowners throughout Massachusetts, New Hampshire, and Maine. Our plumbers provide comprehensive services across a wide range of communities, including Essex County, Brookline, and Boston in MA; Rockingham and Hillsborough counties in NH; and York County and the Dover area in ME.
Ready to book a service? Contact us online or call (978) 717-0490 to schedule an appointment with our expert plumbers.
Danvers, MA 01923 Map & Directions